Frequently Asked
Questions

Q: Can I enter GST inclusive or exclusive price during sale voucher entry?

In BUSY, you can enter GST inclusive or exclusive price during sale voucher entry on the basis which sale type you have selected. 1. If you have select tax inclusive sale type then you need to enter the gst included price. 2. If you have select itemwise, multirate or any other sale type, then you need to enter the gst excluded price.

Q: While entering the voucher of sale item pricing or discount window option.

If item pricing and discount window not opening in the sale voucher then follow below steps: Step 1: Go to administration menu and select configuration option. Step 2: Then select voucher series configuration option and then select sale voucher type and its series. Step 3: Then click on voucher configuration option and make sure you have enable the item wise discount option.

Q: How to cancel a bill in BUSY??

You can cancel a bill in BUSY by following these steps: Step 1: Go to transactions menu Step 2: Then click on invoice such as sale or sale return that you want to cancel Step 3: Then open that invoice from modify or list button Step 4: After opening the voucher press the shortcut key ALT+X or click on cancel button to cancel it

Q: How do I print an invoice that has already been generated on the portal? I don't see print details.

To Print invoice that has already been generated from portal then you need to create invoice in BUSY with same details as party, item, Tax if needed then save the voucher However,You can print the same invoice by click on print option then select sale invoice and specify format name and click on print button to print it

Q: I want to automate the credit note creation when sale returns happen. What settings do I need to change?

Sales Return, also known as a Credit Note, has two types in BUSY. One is for goods and the other is for amounts. To enter a credit note, follow these steps: Step 1: Go to the Transaction Menu then click on Sales Return (Cr. Note) if goods are being returned. Step 2: Enter Cr. Note (w/o) if only amounts create a difference.

Q: I made some incorrect sales and credit note entries. How can I find and fix these in the software?

You can find the sales and credit notes entries from the list of sales and credit note. You manually have to check which entries are incorrrect then open the voucher in modify mode and correct it. Pls follow the below steps : Step 1: Click on Transaction Step 2: Then Sales Step 3: Then List Step 4: Select the incorrect voucher manually and correct it.

Q: I am selling products using BUSY but not entering supplier GST details. Can this cause problems during auditing?

If you are selling products without entering GST number of supplier it may cause issue in audit report only if party is registered in GST portal and you made bill without gst number because in that case it will treated as B2C supply, If supplier dont have GST number in that case it will not create any issues while auditing

Q: What steps should I follow to re-generate dual vouchers for my company data in BUSY?

If you have done the changes in the bill sundry, Then pls follow the below steps. Step 1: When changes has been done then you need to enter in again the voucher. From F9 remove the bill sundry and add it again in the voucher. Step 2: For updating in bulk then after backup run dual voucher process from housekeeping.

Q: How do I rectify an error in a voucher that has already been posted?

Follow below steps to rectify an error in a voucher that has already been posted in BUSY, Step 1: Take the latest backup of data. Step 2: Then go to housekeeping section. Step 3: Check the incomplete voucher, If have cleared it delete it or re-save it. Step 4: Check the junk character in the voucher then clear it and save the voucher.

Q: How can I generate Sale return voucher and Credit note without item in BUSY.

For Adding Sale return voucher in BUSY you may follow given steps: Step1: Go to transaction tab and select Sale return voucher. Step:2 Press Add and record the transaction and save. For Adding Credit note without item in BUSY you may follow given steps: Step1: Go to transaction tab and select credit note without item voucher. Step:2 Press Add and record the transaction and save.

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Can I enter GST inclusive or exclusive price during sale voucher entry?

In BUSY, you can enter GST inclusive or exclusive price during sale voucher entry on the basis which sale type you have selected.
1. If you have select tax inclusive sale type then you need to enter the gst included price.
2. If you have select itemwise, multirate or any other sale type, then you need to enter the gst excluded price.

While entering the voucher of sale item pricing or discount window option.

If item pricing and discount window not opening in the sale voucher then follow below steps:
Step 1: Go to administration menu and select configuration option.
Step 2: Then select voucher series configuration option and then select sale voucher type and its series.
Step 3: Then click on voucher configuration option and make sure you have enable the item wise discount option.

How to cancel a bill in BUSY??

You can cancel a bill in BUSY by following these steps:
Step 1: Go to transactions menu
Step 2: Then click on invoice such as sale or sale return that you want to cancel
Step 3: Then open that invoice from modify or list button
Step 4: After opening the voucher press the shortcut key ALT+X or click on cancel button to cancel it

How do I print an invoice that has already been generated on the portal? I don't see print details.

To Print invoice that has already been generated from portal then you need to create invoice in BUSY with same details as party, item, Tax if needed then save the voucher 
 However,You can print the same invoice by click on print option then select sale invoice and specify format name and click on print button to print it

I want to automate the credit note creation when sale returns happen. What settings do I need to change?

Sales Return, also known as a Credit Note, has two types in BUSY. One is for goods and the other is for amounts. To enter a credit note, follow these steps:
Step 1: Go to the Transaction Menu then click on Sales Return (Cr. Note) if goods are being returned.
Step 2: Enter Cr. Note (w/o) if only amounts create a difference.

I made some incorrect sales and credit note entries. How can I find and fix these in the software?

You can find the sales and credit notes entries from the list of sales and credit note. You manually have to check which entries are incorrrect then open the voucher in modify mode and correct it.
Pls follow the below steps :
Step 1: Click on Transaction
Step 2: Then Sales
Step 3: Then List
Step 4: Select the incorrect voucher manually and correct it.

I am selling products using BUSY but not entering supplier GST details. Can this cause problems during auditing?

If you are selling products without entering GST number of supplier it may cause issue in audit report only if party is registered in GST portal and you made bill without gst number because in that case it will treated as B2C supply, If supplier dont have GST number in that case it will not create any issues while auditing

What steps should I follow to re-generate dual vouchers for my company data in BUSY?

If you have done the changes in the bill sundry, Then pls follow the below steps.
 Step 1: When changes has been done then you need to enter in again the voucher. From F9 remove the bill sundry and add it again in the voucher.
 Step 2: For updating in bulk then after backup run dual voucher process from housekeeping.

How do I rectify an error in a voucher that has already been posted?

Follow below steps to rectify an error in a voucher that has already been posted in BUSY, 
Step 1: Take the latest backup of data.
Step 2: Then go to housekeeping section.
Step 3: Check the incomplete voucher, If have cleared it delete it or re-save it.
Step 4: Check the junk character in the voucher then clear it and save the voucher.

How can I generate Sale return voucher and Credit note without item in BUSY.

For Adding Sale return voucher in BUSY you may follow given steps:
Step1: Go to transaction tab and select Sale return voucher.
Step:2 Press Add and record the transaction and save.
For Adding Credit note without item in BUSY you may follow given steps:
Step1: Go to transaction tab and select credit note without item voucher.
Step:2 Press Add and record the transaction and save.

Frequently AskedQuestions