Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
Can you explain where the billing module is located in BUSY? I'm unable to locate it.Duplicate
if you want to do the billing in BUSY software please follow given below steps:
Step 1: Go to transactions menu
Step 2: Then click on invoice such as sale and purchase etc
Step 3: Then click on add button to do the billing in your BUSY software
Step 4: After that you will see the voucher and you can generate invoices in BUSY
Why am I unable to see the total amount in the sales invoice generated from BUSY?
If you are unable to see the total amount in the sales invoice generated from BUSY, it could be due to an error or issue with the software. It is recommended to check if all the necessary information, such as item quantities and prices, have been entered correctly. Additionally, ensure that the invoice calculations and formulas are set up accurately.
Why am I unable to modify certain fields like Place of Supply in the invoice format?
It might be happen in vary situation.
1: In case of user restrictions, (As if superuser define restrictions of modification to sub-user)
2: In case of audited voucher (As if once vouhcer has been audited it can not be modify)
3: In case of approved voucher ( As once voucher has been approve it can not modify)
I had create bill references before but now they are not showing. What should I do?
If the bill references is not showing in the report which you have created earlier, then you need to check the vouchers and see the Bill by Bill details window and if reference is blank create a new reference then save changes.
Further, if you have any backup, then you can restore it and check the bill references in the vouchers.
My SEZ customer wants to change item details after invoice generation in BUSY. What should I do?
If your SEZ customer want to change item details after invoice geberation in BUSY follow the below mentioned steps:
Step 1: Go to Transaction menu
Step 2: Click on Sales
Step 3: Click on Modify
Step 4: Select series and thenb Voucher number which you want to modify
Step 5: Open that Voucher and make the changes and Save the changes
The stock, tax, and purchase accounts are linked to the wrong items. How can I fix this?
To fix the issue of stock, tax, and purchase accounts being linked to the wrong items then mention the correct tax category and purchase account in the item master.
Pls follow the below steps :
Step 1: Click on Administration
Step 2: Then Masters
Step 3: Then Item
Step 4: Then Modify
Select the required item then mention the correct tax category and purchase account.
What should be checked if an error is shown related to the purchase type and item master?
If you are getting error related to purchase type and tax specify in item master then you should specify the purchase type as per the tax rate of item selected in voucher. Further, you can select Local multirate or central multirate purchase type in order to avoid the error.
Note: You can also select itemwise or tax inclusive purchase type.
How can I resolve the issue with the purchase voucher not showing ITC eligibility for transport bills?
To resolve the issue with the purchase voucher not showing ITC eligibility for transport bills in BUSY Accounting software, you need to select the correct ITC eligibility option while entering the voucher. Make sure to select the appropriate option under the Income Tax Credit Eligibility section, either Input Goods or Input Services, based on the nature of the purchase.
I made an entry in the wrong period. How can I correct or reverse this entry?
To change the period or date of voucher enter follow below steps:
Step 1: Go to transaction menu and select the relevant voucher type.
Step 2: Then click on modify option and in next window mention the voucher number to be modified.
Step 3: Then in voucher modify window change the date and then click on save button.
What should I do when the credit note amount is not matching in BUSY after creation?
If the credit note amount is not matching in BUSY after creation, you should check the original invoice number and ensure it is correctly linked to the credit note. Additionally, verify that the total credit note amount, including taxes, is entered accurately. If the issue persists, you may need to troubleshoot further or consult with customer support for assistance.