Frequently Asked
Questions

Q: I have defined GST/VAT tax categories for my items but it is still not calculating tax in the invoices. What could be wrong?

There could be several reasons why the tax is not being calculated in invoices despite defining GST/VAT tax categories in BUSY. It could be due to incorrect tax rates, incorrect tax category selection, or incorrect configuration settings. It is recommended to check the tax rates, tax category selection, and configuration settings to identify and fix the issue.

Q: How can I handle the situation where the user forgets the tax-inclusive rate and enters the wrong price while creating an invoice?

If the user forgets the tax-inclusive rate and enters the wrong price while creating an invoice in BUSY Accounting software, they can press F9 to remove the tax-inclusive rate and then press Enter on all items to recalculate the tax. They should also ensure that the taxable amount and tax amount columns are showing the correct values.

Q: Why is the discount I provided to a customer showing as income rather than expense in BUSY? How can I change this?

To change this and reflect the discount as an expense, follow these steps: Step 1: Review the entry you made for the discount bill sundry in BUSY Step 2: Make sure you bill sundry nature it as an expense or a deduction, not as income. Step 3 : Use the correct Account to tag in bill sundry

Q: Why am I unable to save a bill after done some changes in BUSY? It does not give me the save option.

First : In Enterprises model of BUSY there's feature of voucher approval, If once voucher has been approved by Authorised user, It can not be Re-save. Second : Audited voucher can not be modifed. Third : If if Admin user specified some restrictions regarding modification in Transactions, So BUSY will not allow to save the sale bill.

Q: I'm getting an error message when trying to save an invoice. What does this error mean and how can I fix it?

The error when saving an invoice in BUSY could be due to various reasons such as UQC error, missing address or pin code, or invalid procedure call. To fix the error, one can update the UQC, enter the correct address and pin code, or troubleshoot the software for any technical issues.Also check BUSY Latest Release and install.

Q: I am having an issue where the expiry date is getting removed in some cases. How can I fix this?

The expiry date never get removed automatically from the BUSY then check the below steps. Step 1: If you have sub user then might be the user has modify the voucher. Step 2:To avoid such issue,then use the audit trial feature. This feature will display the data who has added,modify and deleted the voucher with the date and time.

Q: How do I navigate to the voucher numbering report in BUSY? What is the path to access this report?

To Navigate the voucher Numbering reports in BUSY software you need to follow the steps Step1 go to display menu Step2 Click on the check list option Step3 Click on voucher Numbering Reports here you can find multiple voucher numbering options like Blank voucher numbers, Duplicate Voucher Numbers, Missing voucher numbers, Unsequenced Voucher Numbers , Cancelled Voucher numbers .

Q: How do I ensure the place of supply is captured correctly in the GST invoices generated by BUSY?

To ensure the place of supply is captured correctly in the GST invoices generated by BUSY, you need to enter the accurate billing or shipping location details of the transaction. Make sure to select the correct state or union territory where the supply is being made. Double-check the entered information before generating the invoice to ensure accuracy.

Q: Why is the voucher number not decreasing after deleting bills?

In case of automatic voucher numbering.Once a middle voucher number invoice or bill is deleted, it cannot be used again as the voucher number is no longer available. Therefore, new bills need to be created with a different voucher number only if voucher numbering is automatic. So voucher number not decrease in case of middle voucher deletion.

Q: What is the process for recording imports without GST?

To records import without GST you can select purchase type as Import exempt during voucher creation if it is not created then click F3 on purchase type and then enter name and select region as central and tick for Import option and select Taxation type as Exempt and save the master and enter all details in voucher.

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I have defined GST/VAT tax categories for my items but it is still not calculating tax in the invoices. What could be wrong?

There could be several reasons why the tax is not being calculated in invoices despite defining GST/VAT tax categories in BUSY. It could be due to incorrect tax rates, incorrect tax category selection, or incorrect configuration settings. It is recommended to check the tax rates, tax category selection, and configuration settings to identify and fix the issue.

How can I handle the situation where the user forgets the tax-inclusive rate and enters the wrong price while creating an invoice?

If the user forgets the tax-inclusive rate and enters the wrong price while creating an invoice in BUSY Accounting software, they can press F9 to remove the tax-inclusive rate and then press Enter on all items to recalculate the tax. They should also ensure that the taxable amount and tax amount columns are showing the correct values.

Why is the discount I provided to a customer showing as income rather than expense in BUSY? How can I change this?

To change this and reflect the discount as an expense, follow these steps:
 Step 1: Review the entry you made for the discount bill sundry in BUSY
 Step 2: Make sure you bill sundry nature it as an expense or a deduction, not as income.
 Step 3 : Use the correct Account to tag in bill sundry

Why am I unable to save a bill after done some changes in BUSY? It does not give me the save option.

First : In Enterprises model of BUSY there's feature of voucher approval, If once voucher has been approved by Authorised user, It can not be Re-save.
 Second : Audited voucher can not be modifed.
 Third : If if Admin user specified some restrictions regarding modification in Transactions, So BUSY will not allow to save the sale bill.

I'm getting an error message when trying to save an invoice. What does this error mean and how can I fix it?

The error when saving an invoice in BUSY could be due to various reasons such as UQC error, missing address or pin code, or invalid procedure call. To fix the error, one can update the UQC, enter the correct address and pin code, or troubleshoot the software for any technical issues.Also check BUSY Latest Release and install.

I am having an issue where the expiry date is getting removed in some cases. How can I fix this?

The expiry date never get removed automatically from the BUSY then check the below steps.
Step 1: If you have sub user then might be the user has modify the voucher.
Step 2:To avoid such issue,then use the audit trial feature. This feature will display the data who has added,modify and deleted the voucher with the date and time.

How do I navigate to the voucher numbering report in BUSY? What is the path to access this report?

To Navigate the voucher Numbering reports in BUSY 
software you need to follow the steps 
Step1 go to display menu
Step2 Click on the check list option
Step3 Click on voucher Numbering Reports 
here you can find multiple voucher numbering options like Blank voucher 
numbers, Duplicate Voucher Numbers, Missing voucher numbers, 
Unsequenced Voucher Numbers , Cancelled Voucher numbers .

How do I ensure the place of supply is captured correctly in the GST invoices generated by BUSY?

To ensure the place of supply is captured correctly in the GST invoices generated by BUSY, you need to enter the accurate billing or shipping location details of the transaction. Make sure to select the correct state or union territory where the supply is being made. Double-check the entered information before generating the invoice to ensure accuracy.

Why is the voucher number not decreasing after deleting bills?

In case of automatic voucher numbering.Once a middle voucher number invoice or bill is deleted, it cannot be used again as the voucher number is no longer available. Therefore, new bills need to be created with a different voucher number only if voucher numbering is automatic. So voucher number not decrease in case of middle voucher deletion.

What is the process for recording imports without GST?

To records import without GST you can select purchase type as Import exempt during 
voucher creation if it is not created then click F3 on purchase type and then enter name and 
select region as central and tick for Import option and select Taxation type as Exempt 
and save the master and enter all details in voucher.

Frequently AskedQuestions