Frequently Asked Questions

We have to use the Sale/Purc Type for Local and Central - Taxinclusive 
during voucher entry ,If the GST is included in the Item Amount.
If the customer want to use Sale/Purc Type for Local and Central - Itemwise then Specify the Sale/Purc Price in item master and enable the option tax inclusive Sale /Purc Price.

The best way to match original and re-created bills to find differences is by comparing the details of each bill and checking for any discrepancies in the amounts, dates, and other relevant information. This can be done by reviewing both the original bills and the re-created bills side by side and carefully comparing the data.

To make changes in debit note in BUSY after generating it, you need to follow these steps:
Step 1: Open your company, then go to Transaction.
Step 2: Select Purchase Return (Dr. Note) or Dr. Note (w/o Items) as per the requirements.
Step 3: Click on modify and open the voucher, then make necessary changes and save again.

If you are getting invalid error during voucher saving, check the possible aspects:
1.Check the details entered in voucher must be correct.
2.Ensure that all mandatory field must be entered.
3.Tax category must be updated in item master and tax should be applied as per category specified in item master.
4.HSN code and party GSTIN must be validated.

To Find out missing vouhcer you need to firslty take backup of company Then follow these step: 
 Step 1: Go to House keeping check incomplete voucher resave then check. 
 step 2: select Junk charcter check junk character and remove all junk character. 
 Step 3: Reindex data base and check your voucher.

If you want to remove the bill sundry from the bill sundry grid please follow these steps:
Step 1: Go to transactions menu then click on voucher such as sale,purchase etc
Step 2: Open the voucher and go to bill sundry grid and press the shortcut key F9 to remove the bill sundry from the grid.

See the following steps to make a credit note entry:
Step 1: Go to the Transacton Menu
Step 2: Click on Sale Returne Cr.Note
Step 3: Select Party Name, Sale Type, and Original Sale Details, then click on oK.
Step 4: Then feed item details like item name and quantity.
Step 5: Check relevant details and save the voucher.

If you are getting an error related to destination address at E way bill or e invoice generation, check the below possible aspects:
1.Ensure the correct pin code and station are mentioned in party master.
2.Double check the pin code and station updated in transport window must be as per shipping address updated in Billing/shipping window.

If you want to amend details in voucher entered or cancel it , you can follow the bellow steps: 
Step 1: Go to transaction and select voucher type and open voucher in modify .
Step 2: Change the details and save voucher 
Step 3: To cancel voucher press ctrl/alt+x then mention cancellation narration and ok

To include freight charges in your invoices, you can use the Bill Sundry option in the sale voucher. There is a bill sundry already created with the name Freight & Forwarding Charges. You can select this option and enter the amount of the freight charges. This will add the freight charges to your invoice.