Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
Why unable to save voucher with zero Qty.?
Sales/purchase Quotation, Sales/purchase order or Mat. Issued to party Mat. Rcvd. from party will not be allow if item unit in qty. Qty must be compulsory and in Sale or Purchase voucher you need to check in voucher series configuration Zero Value Validation enable On item level or voucher level disallow zero voucher Qty.
What are some common issues that can cause discrepancies between BUSY and the GST portal for GST entries?I am experiencing connectivity issues with the BUSY app. How can I resolve them?
Some common issues that can cause discrepancies between BUSY and the GST portal for GST entries are: Incorrect or incomplete data entry in BUSY, such as missing or wrong GSTIN, invoice number, invoice date, taxable value, tax rate, etc.
Further provide more details what issue you are facing while connecting with the BUSY App.
I want to add additional charges like freight and discounts after creating a tax inclusive sales invoice. Why is the total bill amount changing when I make these adjustments?
To include freight charges in your Purchase voucher, you can use the Bill Sundry option in the voucher. There is a bill sundry already created with the name Freight & Forwarding Charges. You can select this option and enter the amount of the freight charges. This will add the freight charges to your voucher.
The return voucher I imported is linked to the wrong sale voucher. How can I unlink it from the wrong sale and link it to the correct sale?
If a sale return voucher is linked to the wrong sale voucher, follow these steps to link it to the correct sale:
1. Go to Transaction and select Sale Return Voucher.
2. Open the sale return voucher in modify mode.
3. Enter the correct original sale details in the return voucher.
When I open the item ledger, I can see the freight charges transaction but it does not reflect in the actual stock. Why is there a discrepancy?
There are vary situation in which freight charges not reflect in actual stock:
Solution 1: We have used freight charges as bill sundry and specified account in it.
Solution 2: If we used freight as an item then in freight master there's an option to "Don't Maintain stock balance" might be "Y".
How can I show freight, discounts etc as separate line items on a tax inclusive invoice while still having tax calculated on the full amount?
To include freight charges in your Purchase voucher, you can use the Bill Sundry option in the voucher. There is a bill sundry already created with the name Freight & Forwarding Charges. You can select this option and enter the amount of the freight charges. This will add the freight charges to your voucher.
I want to apply customer credit notes to outstanding invoices in BUSY. What is the process to link credit notes to invoices?
To add credit note to outstanding invoice , follow the below steps:
Step 1: Go to transaction and choose credit note the click on add
Step 2: Mention the details of voucher and original invoice number of the outstanding invoice
Step 3: while save voucher in reference window select adjust and mention the reference of original invoice
I am unable to see the cancel voucher option in BUSY. What steps should I take to access the cancel voucher?
Check the cancel voucher option in BUSY. You need to follow the below steps to access the cancel voucher:
Step 1: Go to transactions. Select Sales, then click Modify and specify the voucher number.
Step 2: After opening the voucher in modify mode, you will find on the right hand side of the voucher Cancel X..
I had created a separate invoice series in BUSY but now those invoices are not visible. How can I access them?
To view invoices of the specific series, you can follow these steps:
Step 1: Go to Transaction tab.
Step 2: Select voucher type and click on List option.
Step 3: Choose a specific series and select the date range for the report.
Step 4: Now can apply a filter or search for a specific voucher in the report.
I'm getting an invalid error when trying to save a transaction. What could be causing this?
If you are getting invalid error during voucher saving, check the possible aspects:
1.Check the details entered in voucher must be correct.
2.Ensure that all mandatory field must be entered.
3.Tax category must be updated in item master and tax should be applied as per category specified in item master.
4.HSN code and party GSTIN must be validated.