Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
The name and address of my supplier is not showing correctly. How to change it?
To change the name and address of your supplier please follow given below steps:
Step 1: Go to administration menu
Step 2: Then click on masters
Step 3: Then select account
Step 4: Open the account from modify or list option
Step 5: Then change the name,address of that supplier and save the changes
How do I add transport and pin code details in BUSY to generate e-way bills?
To add transport and PIN code details in BUSY to generate e-way bills, you need to go to the transport details section while generating the bill. Enter the relevant information such as the vehicle number and the PIN code. Make sure to save the details before generating the e-way bill.
Why am I not seeing the pending chalan window when I press F in BUSY?
There could be several reasons why the pending challan window is not appearing while press F11. Some of the reason are:
1. You have not selected the Type as Against Challan.
2. You have selected wrong party.
3. Challan date is greater than the voucher creation date.
4. Challan already adjusted in other voucher.
Why is the sales return not calculating the cess and how can it be fixed?
If in the sales return voucher no calculating the cess then you need to check these steps:
Step 1: Check tax category specified in the item master and make sure the cess rate is mentioned in it.
Step 2: Ensure that the correct sale type is selected in the sales return voucher.
What should I do if an items unit name is not showing up in transactions?
If any item is not showing in transaction then check the possible reason:
1. Item must be created in company.
2. If the item master is deactivated that item will not display during voucher entry.
3. Check the filter value for item dropdown option from voucher configuration and disable in case of enabled.
My invoice is picking up wrong GST number automatically. How do I correct it?
To correct the issue of your invoice picking up the wrong GST number automatically follow the below mentined points:
1. Press CTRL+ F
2. Click on Features and option
3. Select GST/VAT enter the correct GST number
4. Save the changes and resave the voucher to see the change effect
Why is the local GST rate not staying at % when I've selected that?
When you select local GST 5% during voucher entry it is not staying on it, then might be you have set the default sale / pur type in the party master. So when you select the party the Sale / Pur Type will be changed automatically according to party master.
Is there a way to modify a sale voucher in case of pending orders?
Yes, it is possible to modify a sale voucher in case of pending orders in BUSY Accounting software. The user can open the sale voucher and modify it as per their requirement. They can also adjust pending orders in the sale voucher by pressing F11 and selecting the pending order.
Can I change the series of the voucher in BUSY?
To change series of existing voucher in BUSY, follow these steps:
Step 1: Go to transaction section then select the required voucher type.
Step 2: Click on modify then specify the voucher series, number and date.
Step 3: After open the invoice in modify mode, change the voucher series and save the invoice.
How can I modify an incomplete voucher in the software?
To modify an incomplete voucher in BUSY,you need to follow these steps :
Step 1: Take data backup from company menu data backup.
Step 2: Login company go to house keeping and run check incomplete voucher
Step 3: Now run and open the voucher from list modify it and click on save button.