Frequently Asked Questions

Solutions to common issues related to ConfigurationsVoucher Entry Both.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I have been using BUSY since but am facing an issue with sales voucher values for the first time. Why could this sudden issue have cropped up?

Please provide more details about issue you are facing regarding sales voucher value. Further, if there is any wrong value appear in sales report for any transaction then you can check the details by access the invoice in modify mode and made correction accordingly.

The printout of the BUSY invoice does not match what I see on screen. Why is this happening and how can I fix it?

If the printout of the BUSY invoice does not match what I see on the screen.
Step 1. Ensure you are not changing the invoice after printing.
Step 2. Preview the invoice before printing.
Step 3. Take a printout again and check for accuracy.

I overpaid a vendor previously and now need to deduct that amount from their next bill in BUSY. How do I do that?

If the amount overpaid a vendor then you can adjust it in the next bill by using bill by bill reference feature. You have to create the reference in the voucher for the overpaid the ampunt and adjust it in the next purchase voucher.

I made a sale but it shows the wrong material center tagged in BUSY. How can I fix this?

To correct the material center tagging in the sale voucher, modify the sale voucher and specify the correct material center name. Additionally, ensure that material center usage is allowed for the specific series by checking the master control options in the voucher series configuration.

Is there an option to post Consolidated RCM payable Voucher? If yes, where can it be found?

Yes, there is an option to post Consolidated RCM payable Voucher in BUSY software. 
To find that option follow these steps:
Step 1: go to the transactions menu and click on GST miscellaneous utilities
Step 2: Then you will see post consolidated rcm payable voucher option

What is the procedure to modify or correct my user data in BUSY if there are errors?

To modify or correct your user data entry in BUSY follow these steps:
1. Open BUSY with a user who has permission to make modifications.
2. Check and open it in modify mode for the invalid entries.
3. Make the necessary modifications or corrections.
4. Save the changes.

Can you guide me to modify the invoice verbally or through chat/email if unable to connect remotely?

To modify the invoice in BUSY, follow these steps:
Step 1: Go to transaction section then select the required voucher type
Step 2: Click on modify and access the relevant invoice in modify mode.
Step 3: Now, update the details as per need and save the voucher.

Why is an error appearing for the CGST and SGST has not been charged in the voucher?

If an error indicates that CGST and SGST have not been charged in the voucher, you need to check if tax is applied in the bill sundry. If tax is not applied, press F4 in the bill sundry to apply tax in the voucher.

I made a mistake in my customer's GST number. How can I edit it on the invoice?

If you want to correct party GST number , you can follow the steps below:
Step 1: In the voucher select party and press Alt + M to open party master in modify
Step 2: Change GST number and validate it then save master

The total amounts are not adding up correctly in BUSY. What could be causing this discrepancy?

If your total amount is not adding up correctly in BUSY there could be the several reasons of it:
1. Incorrect data entry
2. Due to Rounding off
3. If you made some changes in entry and in tagging of masters
4. Using old version of BUSY
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