Frequently Asked
Questions

Q: The voucher shows the wrong state. The goods are coming from Jharkhand to West Bengal but the voucher says West Bengal to West Bengal. How do I correct this?

To correct the wrong state on the voucher for goods coming from Jharkhand to West Bengal, the billing party state should be changed to West Bengal and the shipping party state should be corrected accordingly name as where goods has been shipping.

Q: Why did the software change the way it picks up billing and shipping details, and can it be changed back to as per party master in billing shipping window?

The software changed the way it picks up billing and shipping details because the user changed the shipping address. It can be changed back by selecting the option "as per party master" instead of "billing shipping details" in the GST reporting basis.

Q: I posted a transaction to a transporter contact instead of the correct contact. How can I change the contact on an existing transaction in BUSY?

To change the contact on an existing transaction in BUSY , please follow steps : Step 1: Go to transaction Menu Step 2: Select Voucher type Step 3 : Modify the transaction Step 4: change the transport details Step 5: Save the transaction.

Q: Why am I getting an error message that the original voucher does not exist when I enter the cell data in Sales return Voucher.

Make sure that You have entered the Correct Original voucher number of that Financial Year. If Return belongs to last year then this error only shows when financial year is split it. For that mention the correct number and Ignore the error.

Q: I am trying to make a sales return, but the original voucher number showing does not exist. How can I resolve this issue?

If you are entering a wrong original invoice number in sales return voucher then you will get a pop up of original voucher number does not exist. When adding a sales return voucher, ensure to input the correct original sale voucher number.

Q: I added a new transporter but it is not showing in the drop down. Why is the newly added transporter not showing?

If transporter name is not showing in drop down list this mean it is not refreshed in list. So, Simpy press F4 key in transport field and select the newly added transporter name .In case, if still not showing add it again.

Q: I am seeing an extra amount hitting one of my accounts. How can I identify which voucher it is coming from?

If your one of account is showing some extra amount then you need to check that ledger data in short range and then try to find that entry or date from the account is showing extra amount then rectify the entry accordingly

Q: I need help understanding how to use the different functions like F in BUSY. Can you explain what the functions do?

If you are in the Voucher entry Screen, the F4 key has several functions. If you come transport Windows, it will work item searching. It shows the transport list. If you are showing any report, then f4 key works create auto posting Journal entry

Q: How do I create a new bill reference number in the purchase voucher to make an adjustment?

To create a new reference number in the purchase voucher then make sure that bill by bill feature should be enable in the party master and when you pass the purchase then new bill reference automatic pick as per the voucher number.

Q: Should I generate separate invoices for items with different GST rates or combine them in one invoice?

No need to generate separate invoices for items with different GST rates. You can combine them in one invoice just select sale or purchase type in voucher Multi Rate or Item Wise but have to tag tax rate properly in Item Master.

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The voucher shows the wrong state. The goods are coming from Jharkhand to West Bengal but the voucher says West Bengal to West Bengal. How do I correct this?

To correct the wrong state on the voucher for goods coming from Jharkhand to West Bengal, the billing party state should be changed to West Bengal and the shipping party state should be corrected accordingly name as where goods has been shipping.

Why did the software change the way it picks up billing and shipping details, and can it be changed back to as per party master in billing shipping window?

The software changed the way it picks up billing and shipping details because the user changed the shipping address. It can be changed back by selecting the option "as per party master" instead of "billing shipping details" in the GST reporting basis.

I posted a transaction to a transporter contact instead of the correct contact. How can I change the contact on an existing transaction in BUSY?

To change the contact on an existing transaction in BUSY , please follow steps : 
Step 1: Go to transaction Menu 
Step 2: Select Voucher type
Step 3 : Modify the transaction 
Step 4: change the transport details 
Step 5: Save the transaction.

Why am I getting an error message that the original voucher does not exist when I enter the cell data in Sales return Voucher.

Make sure that You have entered the Correct Original voucher number of that Financial Year. If Return belongs to last year then this error only shows when financial year is split it. For that mention the correct number and Ignore the error.

I am trying to make a sales return, but the original voucher number showing does not exist. How can I resolve this issue?

If you are entering a wrong original invoice number in sales return voucher then you will get a pop up of original voucher number does not exist. When adding a sales return voucher, ensure to input the correct original sale voucher number.

I added a new transporter but it is not showing in the drop down. Why is the newly added transporter not showing?

If transporter name is not showing in drop down list this mean it is not refreshed in list. So, Simpy press F4 key in transport field and select the newly added transporter name .In case, if still not showing add it again.

I am seeing an extra amount hitting one of my accounts. How can I identify which voucher it is coming from?

If your one of account is showing some extra amount then you need to check that ledger data in short range and then try to find that entry or date from the account is showing extra amount then rectify the entry accordingly

I need help understanding how to use the different functions like F in BUSY. Can you explain what the functions do?

If you are in the Voucher entry Screen, the F4 key has several functions.
If you come transport Windows, it will work item searching.
It shows the transport list. If you are showing any report, then f4 key
works create auto posting Journal entry

How do I create a new bill reference number in the purchase voucher to make an adjustment?

To create a new reference number in the purchase voucher then make sure that bill by bill feature should be enable in the party master and when you pass the purchase then new bill reference automatic pick as per the voucher number.

Should I generate separate invoices for items with different GST rates or combine them in one invoice?

No need to generate separate invoices for items with different GST rates. You can combine them in one invoice just select sale or purchase type in voucher Multi Rate or Item Wise but have to tag tax rate properly in Item Master.

Frequently AskedQuestions