Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
I activated a cancelled voucher but not show any entry in that, what should i do?
When you cancel a voucher in BUSY, all the details of the voucher are erased from the system. Therefore, if you want to activate the voucher again, you have to enter the details again.
I want to make changes to the opening voucher but it does not allow editing it. How can I modify it?
TO modiy voucher follow steps:
Step 1 : CLick on transactions
Step 2 : Select voucher type
Step 3 : CLick on modify
Step 4 : Open voucher and make changes and save
What tax should I apply if the supply originates from state and the sales are made in a different state
If the supply of goods or services occurs in a different state from the state where the sales are made, then the central tax will apply as the transaction will be considered as interstate.
I am unable to modify or edit an imported return voucher. How can I get the modification access for it?
To modify or edit an imported return voucher in BUSY, it is necessary to have modification rights for the voucher assigned to the sub-user or to be logged into the company with super user.
The billing features in BUSY are not calculating sales tax properly for my mobile phones. What could be wrong?
Possible reasons for not calculating the correct tax amount in BUSY.
1. Wrongly configured tax category like you have mention wrong tax rate in tax category master.
2. Wrong sale type selection while adding the voucher.
Why are entries I posted for one period showing up in another period after closing and reopening the software?
Some entries posted for one period showing up in another period due to wrong date entered during voucher creation. In that case you need to modify that voucher and correct the date then check.
I am unable to understand which item or entries are causing the error in voucher recording. How can I identify this?
To identify items or entries causing errors in voucher recording in BUSY, you can check the error message displayed by the software or review the voucher entry for any incorrect or missing information.
The stock is showing in the stock status report. Why during the voucher entry the quantity is showing incorrect?
To fix the stock quantity mismatch issue in BUSY then follow the below steps.
Step 1: Take the backup of your company.
Step 2: Click on Housekeeping and run update master balance process then ok.
What should I do if the invoice I cancelled on BUSY is still appearing on the GST portal?
If the invoice you cancelled on BUSY is still appearing on the GST portal, you should either file a credit note or contact the GST portal support to get the cancelled invoice removed.
Can the address entered for a party in BUSY account master be automatically populated in the shipping details?
Yes, the address entered for a party in BUSY account master can be automatically populated in the shipping details. This can be done by selecting the "Pick Place of Supply from Shipping Detail"