Frequently Asked
Questions

Q: The agent was helping me with a voucher entry but we got disconnected. What should I tell the new agent?New

If your line was disconnected with the executive regarding voucher entry in BUSY, you can ask executive for transfer of call or you can take help from the available executive.

Q: What is the process for recording a purchase return in BUSY when the returned product has a different serial number?

To record a purchase return with a different serial number in BUSY, go to the Purchase Return Voucher and enter the details of the return, including the new serial number.

Q: The BB invoice generation is not working for my unregistered vendors in BUSY. What could be the reason?

The reason B2B invoice generation is not working for unregistered vendors in BUSY is because B2B invoices can only be generated for registered parties with GST numbers in the system.

Q: I'm having trouble finding where to enter certain data in BUSY. Where do I input voucher numbers?

You can enter the voucher number in the Vch No. field during voucher entry. However, if your numbering is automatic then voucher number will appear automatically can not enter manually.

Q: Can I mention the order number in the bill? If yes, then where can I mention it?

Yes, you can mention the order number in the bill in BUSY Accounting software. You can mention it in the Narration field or voucher optional field while creating the bill.

Q: How do I configure BUSY to allow selling a group products together at a specific tax rate?

For sale a group of item go in selected voucher and press f4 where item choose and click pick detail from item group and mention tax rate and pass voucher

Q: What should I do if an indent is still showing as pending despite trying to clear it?

The reason that your indent is still pending even after entering a purchase voucher this is because in purchase voucher is did not adjust the indent voucher using F11 key.

Q: Can you help me understand why my indent is still pending even after entering a purchase voucher?

The reason that your indent is still pending even after entering a purchase voucher this is because in purchase voucher is did not adjust the indent voucher using F11 key.

Q: Can you explain the difference between putting discount in bill sundry and putting it item wise?

When you add discount in the bill sundry then it will be apply on overall bill value, but when you add itemwise discount then it will apply on individual items.

Q: I accidentally deleted a bill in BUSY. How can I restore or recover the deleted bill?

The deleted bill cannot be restored in BUSY. we need to enter the bill again or if you have backup before deleting the voucher then you can restore that backup.

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The agent was helping me with a voucher entry but we got disconnected. What should I tell the new agent?New

If your line was disconnected with the executive regarding voucher entry in BUSY, you can ask executive for transfer of call or you can take help from the available executive.

What is the process for recording a purchase return in BUSY when the returned product has a different serial number?

To record a purchase return with a different serial number in BUSY, go to the Purchase Return Voucher and enter the details of the return, including the new serial number.

The BB invoice generation is not working for my unregistered vendors in BUSY. What could be the reason?

The reason B2B invoice generation is not working for unregistered vendors in BUSY is because B2B invoices can only be generated for registered parties with GST numbers in the system.

I'm having trouble finding where to enter certain data in BUSY. Where do I input voucher numbers?

You can enter the voucher number in the Vch No. field during voucher entry. However, if your numbering is automatic then voucher number will appear automatically can not enter manually.

Can I mention the order number in the bill? If yes, then where can I mention it?

Yes, you can mention the order number in the bill in BUSY Accounting software. You can mention it in the Narration field or voucher optional field while creating the bill.

How do I configure BUSY to allow selling a group products together at a specific tax rate?

For sale a group of item go in selected voucher and press f4 where item choose and click pick detail from item group and mention tax rate and pass voucher

What should I do if an indent is still showing as pending despite trying to clear it?

The reason that your indent is still pending even after entering a purchase voucher this is because in purchase voucher is did not adjust the indent voucher using F11 key.

Can you help me understand why my indent is still pending even after entering a purchase voucher?

The reason that your indent is still pending even after entering a purchase voucher this is because in purchase voucher is did not adjust the indent voucher using F11 key.

Can you explain the difference between putting discount in bill sundry and putting it item wise?

When you add discount in the bill sundry then it will be apply on overall bill value, but when you add itemwise discount then it will apply on individual items.

I accidentally deleted a bill in BUSY. How can I restore or recover the deleted bill?

The deleted bill cannot be restored in BUSY. we need to enter the bill again or if you have backup before deleting the voucher then you can restore that backup.

Frequently AskedQuestions