Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - voucher entry both
The total amount shown in the invoice is incorrect. What should I check to resolve this?
To resolve the issue of an incorrect total amount shown in the invoice, you should check the following:,please folllow below steps :
Step 1 : Check the Your Invoice , discount is appied or not .
Step 2: Check the if item wise discount is applied on each item of the invoice
Step 3: Check the Discount bill sundry configuration
Step 4 : Go to standard invoice configuration
Step 5: select the Discount amgt column from body settings and save
Step 6 : Check the invoice print preview
Which invoice number should be specify in original sales details window during sales return voucher entry?
In sales return voucher, you need to mention the sales invoice number in original sales details window against which you are posting sales return voucher. You can follow these steps:
Step 1: Go to transaction then click on sales return.
Step 2: Click on add then mention the invoice number, date, party name, material center in header part of invoice.
Step 3: Now, Mention the item details with quantity and price then apply tax.
Step 4: While save the voucher, original sales details window will display. Update original sales invoice details in it and then save it.
How can i update the shipping address in sales invoice and calculate distance accordingly in BUSY?
To update the shipping address in sales invoice and calculate distance accordingly in BUSY, you can follow the below steps:
Step 1: Go to transaction section then click on sales invoice voucher type and click on add tab.
Step 2: Now,create the invoice with all necessary details then a window for billing shipping will appear before saving the invoice.
Step 3: Update the shipping address in billing shipping details window.
Step 4: Next, open the transport window and update the station and pin code then click on update distance tab.
Step 5: Afterward, you can save the voucher.
I am not able to add or update invoices in BUSY. What could be the reason?
Some possible reasons why you cannot add or update invoices in BUSY are:
1. BUSY is running in Demo mode, which allows you to enter transactions only for 30 days.
2. BLS has expired, which is required for the audit trail feature that is mandatory for the company.
3. You do not have the rights to add or modify the invoices.
4. The data is frozen and you cannot make any changes in the invoices.
There could be more reasons depends on the error message you are getting while adding or modifying invoices.
My invoice file generation is failing in BUSY. What troubleshooting can I do to resolve this?
If your invoice file generation is failing in BUSY, you can try the following troubleshooting steps to resolve the issue:
Step 1. Update your BUSY software to the latest version.
Step 2. Restart your system and try generating the invoice again.
Step 3. Check your network connectivity to ensure a stable connection.
Step 4. Verify the settings related to invoice generation in the software.
Step 5. Validate the HSN codes entered for the items and ensure they are 8-digit codes.
Step 6. Remove any problematic invoices/eway bills and generate fresh ones if needed.
How can I modify a party to update party pin code during voucher entry in BUSY?
To update pin code in party master during voucher entry, follow these steps:
Step 1: Go to transaction section then click on required voucher type like sales, purchase etc.
Step 2: Click on add then specify the voucher series, date, number, sales type, Select party name and material center in heading.
Step 3: Now, press alt+m at party master to open it in modify mode.
Step 4: Now, Update the party pin code and save the master.
Step 5: Afterward, re select the party, update item details with quantity and price then apply tax and save voucher.
Why am I unable to add or modify purchase transactions in BUSY at times? How can I resolve this?
If you are unable to add or modify purchase transactions in BUSY at times, it could be due to various reasons such as technical issues, software glitches, or incorrect user permissions. To resolve this, you can try the following steps:
Step 1: Make sure you have the necessary user permissions to add or modify purchase transactions. Step 2: Verify that you are using the latest version of BUSY.
Step 3: Go to www.busy.in under download section Download the latest version and install.
Step 4: check again same purchase modify option
I want to create purchase returns in BUSY but am unsure of the steps. What should I do?
To create purchase returns in BUSY, follow these steps:
Step 1: Go to Transactions, in transaction select the Purchase Return (Dr. Note),
Step 2: select the Add option and Fill in the necessary details such as vendor name, invoice number, return date, etc.
Step 3: Select the items that are being returned and enter the quantity and rate.
Step 4: Verify the calculations and make any necessary adjustments.
Step 5: Save the purchase return entry.
Step 6: The purchase return will now be recorded in the system.
Why is the invoice not generating even though I have entered all the details? It shows error code
If you are facing the error of 297 while generating invoice then you can follow these steps :
Step 1. Close the BUSY Application
Step 2. Took the backup of Data
Step 3. Then again open BUSY and open your company
Step 4. Go to Housekeeping Option
Step 5. Then click on Re-indexing the data Financial year wise otherwise you can re-indexing even after closing the company from company menu.
If still you are facing the same issue then you can share your data to us on Support@busy.in.
What is the process to update vehicle numbers in the invoices?
To update the vehicle number in BUSY follow these steps:
Step 1: Go to transactions menu
Step 2: Then click on invoice such as sale and purchase and generate
Step 3: Afterwards While saving the voucher a transport window will appear specify the correct vehicle number and then save it
You can also update vehicle number in bulk by following these steps:
Step 1: Go to administration menu
Step 2: Then click on miscellaneous data entry option
Step 3: Then click on update transport details option
Step 4: Now by using this option you can update vehicle number