Frequently Asked
Questions

Find Solutions to Common Issues Related to configurations - voucher entry both

FAQs

How can I remove a voucher from hold status?

To remove a voucher from hold status in BUSY, follow the below steps:
Step 1: Go to transaction then select the required voucher type.
Step 2: Click on add then specify the voucher series, date, voucher number, party name and material center in heading.
Step 3: Now, Press ALT+H or click on hold vch. tab then select the restore voucher
Step 4: Select the description and click on ok to restore the hold voucher details and esc the voucher to remove the hold voucher from database.

Why can't I see a previously generated bill?

There could be some possible reasons why you are unable to see a previously generated bill or voucher as listed below
1.It is possible that the voucher was not saved or stored properly.
2.There may be an issue with the system or software used to generate the bill or software get closed before saving the voucher
3.Voucher maybe deleted,you can check it in checklist then audit trail under display
4.It may be hide for particular user or didnt have permission to view it in particular report

Some tax amounts are showing as units instead of percentages. How do I correct this?

If you want to modify a sales invoice in BUSY, you can follow these steps:
 Step 1: Open BUSYand select the company you want to work with. Then, go to the Transactions tab and select Sales.
 Step 2: After selecting voucher click on Modify and select the voucher no. that you want to change. You can make any changes that you want and then click on Save again.
 Step 3: You can also open that voucher from the list of sale vouchers.

How can I record a sales discount should it be booked as income or expense?

To record a sales discount, should it be booked as income or expense? Yes, it should be expenses only. For this, you need to follow the below steps:
 Step 1: Go to Transactions, then select Sales, then click on Add. Put the relevant information, such as series, date, voucher number, sales type, party name, item details, amount, unit, and price. After filling out this information,
 Step 2: You can apply the tax at the item level and on the bill as required.

I am unable to delete or edit a transaction entry. How can I fix this?

If you want to modify or delete your vouchers in BUSY, you can follow these steps:
 Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
 Step 2: Click on Modify and open the voucher that you want to change or remove.
 Step 3: Make the necessary changes and save them again.
 Step 4: To delete the voucher, click on Delete button or press F8 after opening it.

I made some entries in the wrong columns. How can I remove or correct them?

If you want to modify or delete your vouchers in BUSY, you can follow these steps:
 Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
 Step 2: Click on Modify and open the voucher that you want to change or remove.
 Step 3: Make the necessary changes and save them again.
 Step 4: To delete the voucher, click on Delete button or press F8 after opening it.

I want to manually delete the duplicate entries. What is the process to do this?

If you want to modify or delete your vouchers in BUSY, you can follow these steps:
 Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
 Step 2: Click on Modify and open the voucher that you want to change or remove.
 Step 3: Make the necessary changes and save them again.
 Step 4: To delete the voucher, click on Delete button or press F8 after opening it.

I need help understanding how GST billing works in BUSY. Can you explain the process?

To create gst bill in BUSY follow below steps:
Step 1: Go to transaction tab
Step 2: Then click on invoice you want to create like-sale,purchase etc
Step 3: Then click on add option and you will be able to create a gst bill in BUSY
In BUSY, the process of GST billing involves
creating invoices with the necessary GST details such as the
GSTIN of the supplier and recipient, HSN/SAC codes, tax rates,
and amounts. The software automatically calculates the GST amounts based on the entered details.

How can I correct an invoice if the discount is calculated incorrectly after generating?

To refresh or regenerate it , please folllow below steps : 
 Step 1 : Check the Your Invoice , discount is appied or not . 
 Step 2: Check the if item wise discount is applied on each item of the invoice 
 Step 3: Check the Discount bill sundry configuration
 Step 4 : Go to standard invoice configuration 
 Step 5: select the Discount amgt column from body settings and save 
 Step 6 : Check the invoice print preview

I imported a voucher twice by mistake. How can I delete the duplicate voucher?

If you want to modify or delete your vouchers in BUSY, you can follow these steps:
 Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
 Step 2: Click on Modify and open the voucher that you want to change or remove.
 Step 3: Make the necessary changes and save them again.
 Step 4: To delete the voucher, click on Delete button or press F8 after opening it.