Frequently Asked
Questions

Q: I tagged a watch series to the wrong office. How can I change or update the tag?

Here's a general guide on how you can do this: Step 1: Nevigate to the administration menu Step 2: locate teh Configuration option Step 3: Select Voucher series Configuration Step 4 : then select voucehr group series management Step 5: and change the group tagging

Q: How do I resend a WhatsApp message that failed to send the first time?

If you are unable to send whatsapp message then check the below points: 1.Ensure that party number specified to send sms on whatsapp should be correct. 2.Confirm the whatsapp API mentioned in sms configuration is correct. 3.BUSY should be exclude from antivirus and window firewall.

Q: How can I customize the fields shown for items? Can some fields be hidden?

To customize field for item details, follow the steps below: Step 1: Go to Administration then Configuration Step 2: Select voucher series configuration Step 3: Then select series and go to voucher configuration Step 4: Now in item wise description configuration change caption of title

Q: Matching bill numbering series between the mobile app and desktop software in BUSY?

To match the bill numbering series between the mobile app and desktop software in BUSY, you can create separate voucher series for each platform. This will allow you to maintain consistent numbering for bills in both the mobile app and desktop software.

Q: What is the process to include and update new billing addresses under GST?

If you want to update new billing addresses under GST then please follow then given steps Step 1: Go to administration menu then master then account then modify. Step 2: Then select desired party and update the billing address in the address field.

Q: How can I enter the invoice number manually when the system is refusing to enter it?

To enter voucher number manually , follow the steps below: Step 1: Go to administration then configuration Step 2: Select voucher series configuration Step 3: Now select voucher type and click on voucher numberig Step 4: Select numberin type as manual then save

Q: The voucher numbering seems to have changed or gone backwards. Was this done manually?

There is no any configuration in voucher numbering to set the numbering in backward order , if this problem occurs it mean that you changed the voucher numbering manually and again set the numbering automatic then the order will be changed

Q: Should I always select upper or lower option for round off in voucher configuration?

It depends on your preference and the situation. If you want to round off to the nearest whole number, you can select automatic. If you want to always round up, select upper. If you want to always round down, select lower.

Q: Customer can also ask: How can we change voucher Numbering from automatic to Manual?

Steps of Configuration: Back of Data is must before any changes in configuration. 1. Select configuration from Administration menu 2. Then voucher series Configuration then Sale then select Main then Voucher Numbering then Set Number type 3. Set Manual Numberig Validation If required.

Q: What steps should I follow before editing an existing series in BUSY?

Before editing an existing series in BUSY, you should take a backup of your data to ensure that you have a copy of the original information. This will help you restore the data if any issues arise during the editing process.

Find Solutions to Common Issues Related to configurations - voucher series configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I tagged a watch series to the wrong office. How can I change or update the tag?

Here's a general guide on how you can do this:
Step 1: Nevigate to the administration menu 
Step 2: locate teh Configuration option 
Step 3: Select Voucher series Configuration
Step 4 : then select voucehr group series management
Step 5: and change the group tagging

How do I resend a WhatsApp message that failed to send the first time?

If you are unable to send whatsapp message then check the below points:
1.Ensure that party number specified to send sms on whatsapp should be correct.
2.Confirm the whatsapp API mentioned in sms configuration is correct.
3.BUSY should be exclude from antivirus and window firewall.

How can I customize the fields shown for items? Can some fields be hidden?

To customize field for item details, follow the steps below:
Step 1: Go to Administration then Configuration 
Step 2: Select voucher series configuration
Step 3: Then select series and go to voucher configuration
Step 4: Now in item wise description configuration change caption of title

Matching bill numbering series between the mobile app and desktop software in BUSY?

To match the bill numbering series between the mobile app and desktop software in BUSY, you can create separate voucher series for each platform. This will allow you to maintain consistent numbering for bills in both the mobile app and desktop software.

What is the process to include and update new billing addresses under GST?

If you want to update new billing addresses under GST then please 
follow then given steps
Step 1: Go to administration menu then master then account then modify.
Step 2: Then select desired party and update the billing address in the 
 address field.

How can I enter the invoice number manually when the system is refusing to enter it?

To enter voucher number manually , follow the steps below:
Step 1: Go to administration then configuration 
Step 2: Select voucher series configuration 
Step 3: Now select voucher type and click on voucher numberig
Step 4: Select numberin type as manual then save

The voucher numbering seems to have changed or gone backwards. Was this done manually?

There is no any configuration in voucher numbering to set the numbering in backward order , if this problem occurs it mean that you changed the voucher numbering manually and again set the numbering automatic then the order will be changed

Should I always select upper or lower option for round off in voucher configuration?

It depends on your preference and the situation. If you want to round off to the nearest whole number, you can select automatic. If you want to always round up, select upper. If you want to always round down, select lower.

Customer can also ask: How can we change voucher Numbering from automatic to Manual?

Steps of Configuration: Back of Data is must before any changes in configuration. 
1. Select configuration from Administration menu
2. Then voucher series Configuration then Sale then select Main then Voucher Numbering then Set Number type
3. Set Manual Numberig Validation If required.

What steps should I follow before editing an existing series in BUSY?

Before editing an existing series in BUSY, you should take a backup of your data to ensure that you have a copy of the original information. This will help you restore the data if any issues arise during the editing process.

Frequently AskedQuestions