Frequently Asked
Questions
Find Solutions to Common Issues Related to data-specific - backup restore
How can i transfer BUSY data in another system
Here is the steps for transfer dfata to another system:
Step 1: Open BUSY Software
Step 2: Go to Company Menu
Step 3: If you want to take backup of particular company then, Click on Backup Data
Step 4: Select company and mention login user name and password
Step 5: Specify Path from which you would like to create a backup of the company.
Step 6: Select ALL financial year then click on start button, it will take few seconds to take backup
Note : If you want to take backup of all data then follow the given steps:
Step 7: Open BUSY software
Step 8: Click on Set Data Directory and check the Data Path
Step 9: Go to the same location then Copy Data folder and then Paste in Pendrive
Step 10: Plug the same pendrive into another system.
Step 11: Copy the data folder from the pendrive.
Step 12: Paste the copied data folder into the directory mentioned in BUSY.
How take backup of BUSY?
In BUSY, you have a multi-layer of backups.
1. Manual Backup
2. BUSY agent auto-local drive/Google Drive backup
3. Backup when you close the company.
Follow the steps to take a manual backup.
Step 1: Company
Step 2: Backup data
Step 3: Select the company to take backups and specify the user name and password.
Step 4: Specify the path for the backup.
Step 5: Ok
Follow the steps to configure BUSY agent auto backup.
Step 1: Install the BUSY agent exe for the BUSY installed folder. Step 2: Configure the BUSY agent.
Step 3: Configure auto-backup to Google Drive and local drives, if required.
Step 4: Specify the timing for the backup.
Step 5: Add BUSY Agent to Startup
Step 6: Then the BUSY agent starts to perform the auto backup.
Follow the steps to configure backup while closing the company.
Step 1: Administration
Step 2: Configuration
Step 3: Backup Configuration
Step 4: Specify the backup folder path [Day-wise]
Step 5: Enable the setting "Prompt backup at the time of closing the company"
Step 6: Enable the settings " Enforce backup at the time of closing the company"
How can I ensure security while accessing BUSY from different devices?
To protect your BUSY data from loss or damage, you can follow these steps:
Step 1: Install and update an antivirus software on your system that can scan and remove any suspicious or malicious activities that might harm your data.
Step 2: Set the permissions for your drives and data folder so that only you or authorized users can access, modify, or delete them. You can use the Windows security settings or a third-party software to do this.
Step 3: In BUSY, create a strong username and password for your data that is hard to guess or crack. Do not share your Super or Admin credentials with anyone else. If you have multiple users working on the same data, create sub-users and assign them limited rights according to their roles and responsibilities.
Step 4: Backup your data regularly, either manually or automatically, to a safe location such as a hard disk, a pen drive,etc. You can use the "BUSY Agent" application, which allows you to store your backup files on Google Drive as well.
How can I ensure the security of financial data when using BUSY?
To protect your BUSY data from loss or damage, you can follow these steps:
Step 1: Install and update an antivirus software on your system that can scan and remove any suspicious or malicious activities that might harm your data.
Step 2: Set the permissions for your drives and data folder so that only you or authorized users can access, modify, or delete them. You can use the Windows security settings or a third-party software to do this.
Step 3: In BUSY, create a strong username and password for your data that is hard to guess or crack. Do not share your Super or Admin credentials with anyone else. If you have multiple users working on the same data, create sub-users and assign them limited rights according to their roles and responsibilities.
Step 4: Backup your data regularly, either manually or automatically, to a safe location such as a hard disk, a pen drive,etc. You can use the "BUSY Agent" application, which allows you to store your backup files on Google Drive as well.
How to take backup in BUSY before updating release?.
To take a backup in BUSY before updating the release, follow these step-by-step instructions:
Step 1: Open BUSY.
Step 2: Go to the 'Company' menu.
Step 3: Select the 'Backup/Restore' option.
Step 4: Click on 'Backup' to create a backup of your company data.
Step 5: Choose the location where you want to save the backup file. It's a good idea to save it in a safe and easily accessible location.
Step 6: Click 'OK' to start the backup process. BUSY will create a copy of your data to ensure it's safe.
Step 7: Optionally, you can also take a backup from BUSY's agent. To do this, click on 'Backup Now' and choose either a local drive or Google Drive, depending on your preference.
Step 8: Once the backup is completed, you can proceed with updating the release of BUSY.
Following these steps will help you safeguard your data by taking a backup before updating the software release.
What are the options for scheduling backups in BUSY daily weekly etc
In BUSY, there are multiple options available for backing up data, which are listed below
Manual Backup: Users have the flexibility to take backups as per their needs.
Enforce Backup: When shutting down the BUSY, users are prompted to take a backup in their preferred folders. The software enforces this backup step, ensuring that users cannot close the company without taking a backup.
Backup on Close: Users are given the option to take a backup when closing the BUSY. However, this backup is optional, and users can choose to skip the backup operation if they don't want to create a backup at that moment.
BUSY Agent Backup: This is an automatic backup utility that users can install externally. It can perform backup operations automatically up to three times at specified intervals. One significant advantage of the BUSY Agent is that it can store backup files either on the user's PC or on Google Drive. In addition to backup functionality, BUSY offers other features such as Donagle Server, Cloud Sync (Incremental), and more.
How do I ensure data security and avoid corruption in BUSY?
To ensure data security and avoid corruption in BUSY, it is recommended to follow these best practices:
1. Regularly take backups of your data to prevent loss in case of corruption or system failure.
2. Keep your software up to date with the latest version and patches provided by BUSY.
3. Use reliable antivirus software to protect your system from viruses and malware that can potentially impact the software.
4. Implement strong access controls and user permissions to restrict unauthorized access to sensitive data.
5. Avoid making direct changes to the database or system files without proper knowledge or guidance.
6. Follow proper data entry and validation procedures to minimize errors and inconsistencies.
7. Regularly monitor and review your data for any anomalies or discrepancies.
8. If you encounter any issues or suspect data corruption, contact BUSY's customer support for assistance.
By following these measures, you can enhance data security and reduce the risk of data corruption in BUSY.
Backup didn't contain expected data; why? How to ensure complete backups?
If your backup didn’t contain the expected data. There could be several reasons for this, such as:
1. The backup was interrupted or corrupted due to power failure, network issues, virus attacks, or other factors.
2. The backup settings were not configured properly, such as selecting the wrong company, folder, to backup.
3. The backup file was overwritten or deleted by mistake or by another program.
To ensure complete backups, you can try the following steps:
Step 1: Use the BUSY Agent utility to schedule automatic backups of your data at regular intervals. You can also backup your data on Google Drive for extra security.
Step 2: Check the backup settings and make sure you have selected the correct company, folder, and drive to backup. You can also choose to create multiple copies of backup (date-wise) and retain them for up to 99 days.
Step 3: Verify the backup file after creating it and test it by restoring it on another system.
I am getting an error that says "backup unsuccessful." What does this mean and how can I fix it?
The error message backup unsuccessful means that the backup process was not completed successfully. To fix this issue, you can try the following steps:
1. Check your internet connection: Ensure that you have a stable and reliable internet connection to perform the backup if take on google drive.
2. Verify your backup settings: Double-check the backup settings to ensure that they are configured correctly. Make sure you have selected the correct files or folder for date and bakup folder.
3. Check available storage space: Ensure that you have enough storage space available in the destination location (e.g., Google Drive and local Drive) to store the backup files.
4. Restart the backup process: Try restarting the backup process and see if it completes successfully. Sometimes, a temporary glitch can cause the backup to fail.
Please note that the exact solution may vary depending on the specific backup software or service you are using.
How to backup/restore BUSY when upgrading SQL server? Which log files to check for issues?
Yes, before updating the BUSY version or SQL, it is necessary to take a backup. You can follow these steps:
Step 1: Open BUSY Software
Step 2: Backup data
Step 3: Select Company
Step 4: Login with credential
Step 5: Choose the location where you want to save the backup file.
Step 6: Select the financial year to take backup [e.g. All, Fy 2022-23, 2023-24 etc]
Step 7: OK
Please note that instead of taking a backup of the company, you can also copy the SQL Data folder by following these steps:
Step 1: Stop the SQL services from the SQL Configuration Manager.
Step 2: Navigate to the "C" drive, then "Program Files," and locate "Microsoft SQL Server."
Step 3: Inside "Microsoft SQL Server," select the folder with a name like "MSSQL12.SQL2014."
Step 4: Inside "MSSQL," copy the "Data" folder.
Step 5: Paste this folder into another location.
Step 6: After SQL reinstallation, you can attach these backup files using SQL Management Studio.
Contact 24/7BUSY Support number 8282828282 if needed.
