Frequently Asked
Questions
Find Solutions to Common Issues Related to data-specific - backup restore
How to take backup in BUSY before updating release?.
To take a backup in BUSY before updating the release, follow these step-by-step instructions:
Step 1: Open BUSY.
Step 2: Go to the 'Company' menu.
Step 3: Select the 'Backup/Restore' option.
Step 4: Click on 'Backup' to create a backup of your company data.
Step 5: Choose the location where you want to save the backup file. It's a good idea to save it in a safe and easily accessible location.
Step 6: Click 'OK' to start the backup process. BUSY will create a copy of your data to ensure it's safe.
Step 7: Optionally, you can also take a backup from BUSY's agent. To do this, click on 'Backup Now' and choose either a local drive or Google Drive, depending on your preference.
Step 8: Once the backup is completed, you can proceed with updating the release of BUSY.
Following these steps will help you safeguard your data by taking a backup before updating the software release.
What are the options for scheduling backups in BUSY daily weekly etc
In BUSY, there are multiple options available for backing up data, which are listed below
Manual Backup: Users have the flexibility to take backups as per their needs.
Enforce Backup: When shutting down the BUSY, users are prompted to take a backup in their preferred folders. The software enforces this backup step, ensuring that users cannot close the company without taking a backup.
Backup on Close: Users are given the option to take a backup when closing the BUSY. However, this backup is optional, and users can choose to skip the backup operation if they don't want to create a backup at that moment.
BUSY Agent Backup: This is an automatic backup utility that users can install externally. It can perform backup operations automatically up to three times at specified intervals. One significant advantage of the BUSY Agent is that it can store backup files either on the user's PC or on Google Drive. In addition to backup functionality, BUSY offers other features such as Donagle Server, Cloud Sync (Incremental), and more.
How do I ensure data security and avoid corruption in BUSY?
To ensure data security and avoid corruption in BUSY, it is recommended to follow these best practices:
1. Regularly take backups of your data to prevent loss in case of corruption or system failure.
2. Keep your software up to date with the latest version and patches provided by BUSY.
3. Use reliable antivirus software to protect your system from viruses and malware that can potentially impact the software.
4. Implement strong access controls and user permissions to restrict unauthorized access to sensitive data.
5. Avoid making direct changes to the database or system files without proper knowledge or guidance.
6. Follow proper data entry and validation procedures to minimize errors and inconsistencies.
7. Regularly monitor and review your data for any anomalies or discrepancies.
8. If you encounter any issues or suspect data corruption, contact BUSY's customer support for assistance.
By following these measures, you can enhance data security and reduce the risk of data corruption in BUSY.
Backup didn't contain expected data; why? How to ensure complete backups?
If your backup didn’t contain the expected data. There could be several reasons for this, such as:
1. The backup was interrupted or corrupted due to power failure, network issues, virus attacks, or other factors.
2. The backup settings were not configured properly, such as selecting the wrong company, folder, to backup.
3. The backup file was overwritten or deleted by mistake or by another program.
To ensure complete backups, you can try the following steps:
Step 1: Use the BUSY Agent utility to schedule automatic backups of your data at regular intervals. You can also backup your data on Google Drive for extra security.
Step 2: Check the backup settings and make sure you have selected the correct company, folder, and drive to backup. You can also choose to create multiple copies of backup (date-wise) and retain them for up to 99 days.
Step 3: Verify the backup file after creating it and test it by restoring it on another system.
I am getting an error that says "backup unsuccessful." What does this mean and how can I fix it?
The error message backup unsuccessful means that the backup process was not completed successfully. To fix this issue, you can try the following steps:
1. Check your internet connection: Ensure that you have a stable and reliable internet connection to perform the backup if take on google drive.
2. Verify your backup settings: Double-check the backup settings to ensure that they are configured correctly. Make sure you have selected the correct files or folder for date and bakup folder.
3. Check available storage space: Ensure that you have enough storage space available in the destination location (e.g., Google Drive and local Drive) to store the backup files.
4. Restart the backup process: Try restarting the backup process and see if it completes successfully. Sometimes, a temporary glitch can cause the backup to fail.
Please note that the exact solution may vary depending on the specific backup software or service you are using.
How to backup/restore BUSY when upgrading SQL server? Which log files to check for issues?
Yes, before updating the BUSY version or SQL, it is necessary to take a backup. You can follow these steps:
Step 1: Open BUSY Software
Step 2: Backup data
Step 3: Select Company
Step 4: Login with credential
Step 5: Choose the location where you want to save the backup file.
Step 6: Select the financial year to take backup [e.g. All, Fy 2022-23, 2023-24 etc]
Step 7: OK
Please note that instead of taking a backup of the company, you can also copy the SQL Data folder by following these steps:
Step 1: Stop the SQL services from the SQL Configuration Manager.
Step 2: Navigate to the "C" drive, then "Program Files," and locate "Microsoft SQL Server."
Step 3: Inside "Microsoft SQL Server," select the folder with a name like "MSSQL12.SQL2014."
Step 4: Inside "MSSQL," copy the "Data" folder.
Step 5: Paste this folder into another location.
Step 6: After SQL reinstallation, you can attach these backup files using SQL Management Studio.
Contact 24/7BUSY Support number 8282828282 if needed.
What precautions should I take regarding data backups and software updates if using BUSY through remote access?
When using BUSY through remote access, it is important to take precautions regarding data backups and software updates. Here are some recommendations:
Step 1 : Regularly backup your company data to ensure its safety and prevent data loss.
Step 2 : Before updating the software, take a backup of your data to avoid any potential issues during the update process.
Step 3 : Ensure that you have a stable and reliable internet connection to avoid any interruptions during remote access or data backup.
Step 4 : Keep your software up to date by installing the latest updates and patches provided by BUSY.
Step 5 : Before updating the software, check for any release notes or documentation provided by BUSY to understand the changes and potential impact on your data.
Step 6 : If possible, test the software update on a test environment before applying it to your live data to identify any compatibility issues or conflicts.
Is taking backup is important and how to take backup and restore it in BUSY?
Yes it is important to take regular backup to prevent data loss or corruption in case of any issues or errors in your data, However here are the steps for taking data backup and restore it in BUSY:
Step 1: Open BUSY Software and go to company menu
Step 2: Then click on backup data option and then select particular company and specify user name and password if required
Step 3: Now specify path where you want to take backup by browsing there and then select All financial year or one financial year as per your requirement
Step 4: Then click on Ok and it will take few minutes to take backup and after completing the process a confirmation message will appear on the screen.
Step 5: After that open BUSY then go to company menu
Step 6: Now select restore data option and specify data path for restoration of backup files
Step 7: Then press ok to the restore company.
My data backup does not seem to contain all the required information. How can I take a proper backup before reinstalling the software?
For taking a proper backup before reinstalling the software please follow steps below:
Step 1: Open BUSY and go to Company menu.
Step 2: Click on the tab Backup data.
Step 3: Select the Company and enter super user name and password if any.
Step 4: Specify folder path where you require to take the backup.
Step 5: Select all financial year and click on ok button.
Step 6: Once the backup is done, a message will show on the screen of the BUSY that the backup is successful.
Step 7: After taking the backup, verify that the files are complete and accessible. It's important to ensure that the backup is not corrupted and contains all the necessary information.
Further, you can Copy the Data folder directly from where you are accessing the data and paste the same at another location as a copy.
Note: Please make sure that while copying the data folder the company must be closed.
I want to take a backup before updating BUSY. How do I take a proper backup of the software?
To take a proper backup of the BUSY software before updating, you need to follow the below steps:
Step 1: Close the company from all sides before taking backup.
Step 2: Then check its licence to see in which mode, in multi user mode, and in SQL EC mode.
Step 3: Then come on its server PC and take back from the server PC before updating BUSY, because at the time of updating BUSY, you need to update first on the server PC.
Step 4: After coming on the server PC, go to the company menu, then go to the backup data option, select the particular company, select the backup folder path, and take the backup by following the relevant steps.
Step 5: After completing the backup, show the backup completed successfully and go to the specified folder to ensure the folder of the backup.
Step 6: This will ensure that your data is safely backed up before the update.
