Frequently Asked
Questions

Q: I am getting an error while generating invoices in BUSY. How do I resolve this error?

Please provide the additional details about the error code showing while adding the voucher. Further if any error is showing you can follow below steps: Step 1: Take a latest backup of the company. Step 2: Go to houskeeping menu and click on reindex database option. Step 3: Then wait to complete the process of reindex and try again by adding the voucher.

Q: I am getting an error while generating invoices in BUSY. How do I resolve it?

Please provide the additional details about the error code showing while adding the voucher. Further if any error is showing you can follow below steps: Step 1: Take a latest backup of the company. Step 2: Go to houskeeping menu and click on reindex database option. Step 3: Then wait to complete the process of reindex and try again by adding the voucher.

Q: I am getting an error while logging in, how do I fix it?

Please provide the additional details about the error code showing while login into BUSY. Further if any error is showing you can follow below steps: Step 1: Take a latest backup of the company. Step 2: Go to houskeeping menu and click on reindex database option. Step 3: Then wait to complete the process of reindex and try again by login BUSY again.

Q: I am getting an error while logging in, what should I do?

Please provide the additional details about the error code showing while login into BUSY. Further if any error is showing you can follow below steps: Step 1: Take a latest backup of the company. Step 2: Go to houskeeping menu and click on reindex database option. Step 3: Then wait to complete the process of reindex and try again by login BUSY again.

Q: While opening shows RTE 3343 how to fix this issue?

If you are facing RTE 3343 please follow these steps to solve this issue: Step 1: Take a backup of your data Step 2: Then open your company in BUSY Step 3: Then click on reindex databases and run it for all financial years Step 4: After that open your company and check Step 5: Make sure you have the latest version of BUSY software

Q: How can I resolve issues error code 5 displays while working in company?

If you are getting run time error 5 while working in company so you need to follow these steps: Step 1: Take the latest backup of your data. Step 2: Open the BUSY then click on company menu Step 3: Choose reindex data base then select the company in which you are getting error. Step 4: Click on OK then complete the process.

Q: I am getting an error while generating ledger reports. How to fix this?

Please provide the additional details about the error code showing while opening ledger report. Further if any error is showing you can follow below steps: Step 1: Take a latest backup of the company. Step 2: Go to houskeeping menu and click on reindex database option. Step 3: Then wait to complete the process of reindex and try again by regenerating report.

Q: How can I troubleshoot run time error 5 during ledger opening in BUSY?

If you are facing run times error 5 at ledger opening in BUSY, follow these steps: Step 1: Take the latest backup of your data. Step 2: Open the comapny then go to housekeeping section. Step 3: Click on reindex database then select you can proceed as i have the latest backup. Step 4: Click on ok tab and let the process complete.

Q: How to solve the .ocx file not found error while installing BUSY.

To solve the .ocx error file not found follow below steps: Step 1: Take a latest backup of the data. Step 2: Then note the file name and path of the file and copy paste that file from your PC to the end user PC in the same path. Step 3: Then register that file with command line regsvr32 then reinstall BUSY.

Q: How to resolve RTE 3078 error in BUSY

To resolve RTE 3078 error in BUSY, follow these steps: Take a backup of BUSY data. After ensuring the backup, log in to the Company, go to the Housekeeping Menu, and run Rewrites Books. If any issues occur during this process, contact your BUSY channel partner or send data via email to supportatBUSYdotin. Keep in mind that support for this is chargeable.

Find Solutions to Common Issues Related to errors-feedbacks-bugs - rte company database

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am getting an error while generating invoices in BUSY. How do I resolve this error?

Please provide the additional details about the error code showing while adding the voucher. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by adding the voucher.

I am getting an error while generating invoices in BUSY. How do I resolve it?

Please provide the additional details about the error code showing while adding the voucher. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by adding the voucher.

I am getting an error while logging in, how do I fix it?

Please provide the additional details about the error code showing while login into BUSY. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by login BUSY again.

I am getting an error while logging in, what should I do?

Please provide the additional details about the error code showing while login into BUSY. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by login BUSY again.

While opening shows RTE 3343 how to fix this issue?

If you are facing RTE 3343 please follow these steps to solve this issue:
Step 1: Take a backup of your data
Step 2: Then open your company in BUSY
Step 3: Then click on reindex databases and run it for all financial years
Step 4: After that open your company and check
Step 5: Make sure you have the latest version of BUSY software

How can I resolve issues error code 5 displays while working in company?

If you are getting run time error 5 while working in company so you need to follow these steps:
Step 1: Take the latest backup of your data.
Step 2: Open the BUSY then click on company menu
Step 3: Choose reindex data base then select the company in which you are getting error.
Step 4: Click on OK then complete the process.

I am getting an error while generating ledger reports. How to fix this?

Please provide the additional details about the error code showing while opening ledger report. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by regenerating report.

How can I troubleshoot run time error 5 during ledger opening in BUSY?

If you are facing run times error 5 at ledger opening in BUSY, follow these steps:
Step 1: Take the latest backup of your data.
Step 2: Open the comapny then go to housekeeping section.
Step 3: Click on reindex database then select you can proceed as i have the latest backup.
Step 4: Click on ok tab and let the process complete.

How to solve the .ocx file not found error while installing BUSY.

To solve the .ocx error file not found follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Then note the file name and path of the file and copy paste that file from your PC to the end user PC in the same path.
Step 3: Then register that file with command line regsvr32 then reinstall BUSY.

How to resolve RTE 3078 error in BUSY

To resolve RTE 3078 error in BUSY, follow these steps:
Take a backup of BUSY data.
After ensuring the backup, log in to the Company, go to the Housekeeping Menu, and run Rewrites Books.
If any issues occur during this process, contact your BUSY channel partner or send data via email to supportatBUSYdotin. Keep in mind that support for this is chargeable.

Frequently AskedQuestions