Frequently Asked
Questions

Find Solutions to Common Issues Related to errors-feedbacks-bugs - rte company database

FAQs

I am facing error in generating invoice for my online sales order. How do I troubleshoot?

Please provide error code or error message which is showing while generating invoice.Further you can try these steps to resolve error.
Step 1: Take a latest backup of the data.
Step 2: Go to houskeeping menu and then select reindex database option.
Step 3: Then run the reindex process and after completion of the process try reopening it.

I am getting an error when trying to save items maser. What could be causing this?

There could be various reasons why you are getting an error while saving items master in BUSY. Some common reasons are:
1. Data is not entered in a proper format.
2. Required fields are left blank.
3. The item code is already assigned to another item.
4. The item name is too long.
5. The Item is not properly saved.

There is an error saying "Permission denied". How do I resolve this error?

To resolve the Permission Denied error, check the following permissions:
1. Ensure that the system is logged in with an admin user and has full rights to access the folder.
2. Ensure no firewall or antivirus is blocking BUSY.
3. Set the compatibility of the system.
4. If the issue still persists, contact our customer support for further assistance.

How to resolve RTE 430 while open BUSY after update release.

To resolve RTE 430 while open BUSY follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Then open control panel from window search option and then uninstall the product, statutory release setups which you updated.
Step 3: Then reinstall the product and statutory release setups in the same drive where BUSY is installed.

I am getting an error message in BUSY. What may be causing it and how can I fix it?

Please provide the additional details about the error message. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by regenerating report.

When i trying to delete a voucher in BUSY it shows RTE 5. Ho do it resolve it?

If you are facing RTE 5 when try to delete a voucher in BUSY, then you need to run Reindex Databases process under Housekeeping menu and then check. If same issue persists then check Junk Characters and Incomplet Vouchers from Housekeeping menu and clear them.
Note: Take backup of your data before running thes process.

I am getting an error when trying to edit customer details in BUSY. How can I fix this?

Please provide the additional details about the error message. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by regenerating report.

How can i troubleshoot in the BUSY data if i receive error code 3343 at open company?

If you are getting run time error 3343 at open company, follow these steps:
Step 1: Take the latest backup of your data.
Step 2: Open the BUSY then click on company menu
Step 3: Choose reindex data base then select the company in which you are getting error.
Step 4: Click on on then complete the process.

I am getting an error while creating a sales/purchase voucher. How do I resolve it?

Please provide the additional details about the error message. Further if any error is showing you can follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Go to houskeeping menu and click on reindex database option.
Step 3: Then wait to complete the process of reindex and try again by regenerating report.

How can I resolve issues error code 5 which display at ledger opening?

If you are getting run time error 5 at ledger opening, follow these steps:
Step 1: Take the latest backup of your data.
Step 2: Open the BUSY then click on company menu
Step 3: Choose reindex data base then select the company in which you are getting error.
Step 4: Click on on then complete the process.