Frequently Asked
Questions

Q: I upgraded to the newest version of BUSY but now some of my files are not opening properly. How can I resolve this issue?

If after upgrading, the new version data does not open properly, follow the following steps: Step 1: Login to the company Step 2: Go to the Housekeeping Menu. Step 3: Click on the last option.Apply the data patch. Step 4: Spocify Patch No. DB1 Step 5: Click on OK and relogin. The company issue will be resolved.

Q: How to resolve the RTE 3078 the microsoft database cannot find the input table & configured make it while adding the voucher.

To resolve the RTE 3078 the microsoft database cannot find the input table & configured make it while adding the voucher follow below steps: Step 1: Take the latest backup of your data. Step 2: Open the company then go to housekeeping section. Step 3: Click on reindex database and check after completing the process.

Q: How can I Fix the issue for RTE-457 key association with an element after open the company

To reolve the RTE 457 you need to clear your all offline mail and sms and can follow some steps to reolve the error : Step 1: Take the backup of your company. Step 2: Now click on Configuration and then click Utility. Step 3: Now click on Offline Email sms and then clear all.

Q: How to resolve the RTE 326 cannot find SS logo at the time of opening BUSY.

To resolve the RTE 326 cannot find ss logo at the time of opening BUSY follow below steps: Step 1: Take a latest backup of the data. Step 2: Then remove and reinstall the setup in other drive and if want to install in same drive then first delete the system folder then install.

Q: While Opening Company in BUSY showing RTE 3265. How do i resolve it?

If showing RTE 3265 while opening an company in BUSY, then you need to open that company in any lower version of BUSY (If have) and check if it is opening or not. Otherwise you have share your data to us on support@busy.in or you can contact to your authorized channel partner.

Q: Why getting an RTE-420 error while opening BUSY on client PC?

If you encounter an RTE-420 error when opening BUSY on a client PC, follow these steps: Step 1: Re-Index the data from externally and Internally Step 2: Restore the recent BUSY Backup to resolve the issue quickly Step 3: Find the old backup and replace the db1 file Step 4: Send backup data to support@busy.in

Q: How to resolve RTE 54 at the time of rewrite books.

If RTE 54 show at the time of rewrite books it seems that your data have corruption so you need to contact to your channel partner of BUSY or send your data to us on support@busy.in. Note: Make sure before running reindex or rewrite books you should have latest backup of the data.

Q: How to resolve run time error 5 while saving payment voucher?

If showing run time error 5 while saving a payment voucher in BUSY, you need to follow these steps to fix this: Step 1: Take latest backup of your company. Step 2: Open your company then go to housekeeping menu. Step 3: Select reindex database option then run that process and check after complete it.

Q: RTE 3218 showing while opening BUSY.

To resolve the issue of RTE 3218 while opening BUSY follow below step: Step 1: Disable antivirus or remove BUSY from antivirus properties. Step 2: Set compatibility, drag uac down and set region as united kingdom then restart pc. Step 3: If still same problem then you can take latest backup and remove reinstall BUSY.

Q: Why is my balance sheet not opening in the new financial year when it was open in the previous year

If there is any issue in opening Balance sheet in new year, please follow the given steps Step 1 Take backup of your data running in BUSY software Step 2 Open company and go on house keeping Step 3 Click on reindex databases Step 4 Open balance sheet and check now

Find Solutions to Common Issues Related to errors-feedbacks-bugs - rte company database

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I upgraded to the newest version of BUSY but now some of my files are not opening properly. How can I resolve this issue?

If after upgrading, the new version data does not open properly, follow the following steps:
Step 1: Login to the company
Step 2: Go to the Housekeeping Menu.
Step 3: Click on the last option.Apply the data patch.
Step 4: Spocify Patch No. DB1
Step 5: Click on OK and relogin. The company issue will be resolved.

How to resolve the RTE 3078 the microsoft database cannot find the input table & configured make it while adding the voucher.

To resolve the RTE 3078 the microsoft database cannot find the input table & configured make it while adding the voucher follow below steps:
Step 1: Take the latest backup of your data.
Step 2: Open the company then go to housekeeping section.
Step 3: Click on reindex database and check after completing the process.

How can I Fix the issue for RTE-457 key association with an element after open the company

To reolve the RTE 457 you need to clear your all offline mail and sms and can follow some steps to reolve the error :
Step 1: Take the backup of your company.
Step 2: Now click on Configuration and then click Utility.
Step 3: Now click on Offline Email sms and then clear all.

How to resolve the RTE 326 cannot find SS logo at the time of opening BUSY.

To resolve the RTE 326 cannot find ss logo at the time of opening BUSY follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Then remove and reinstall the setup in other drive and if want to install in same drive then first delete the system folder then install.

While Opening Company in BUSY showing RTE 3265. How do i resolve it?

If showing RTE 3265 while opening an company in BUSY, then you need to open that company in any lower version of BUSY (If have) and check if it is opening or not. Otherwise you have share your data to us on support@busy.in or you can contact to your authorized channel partner.

Why getting an RTE-420 error while opening BUSY on client PC?

If you encounter an RTE-420 error when opening BUSY on a client PC, follow these steps: 
Step 1: Re-Index the data from externally and Internally
Step 2: Restore the recent BUSY Backup to resolve the issue quickly
Step 3: Find the old backup and replace the db1 file
Step 4: Send backup data to support@busy.in

How to resolve RTE 54 at the time of rewrite books.

If RTE 54 show at the time of rewrite books it seems that your data have corruption so you need to contact to your channel partner of BUSY or send your data to us on support@busy.in.
Note: Make sure before running reindex or rewrite books you should have latest backup of the data.

How to resolve run time error 5 while saving payment voucher?

If showing run time error 5 while saving a payment voucher in BUSY, you need to follow these steps to fix this:
Step 1: Take latest backup of your company.
Step 2: Open your company then go to housekeeping menu.
Step 3: Select reindex database option then run that process and check after complete it.

RTE 3218 showing while opening BUSY.

To resolve the issue of RTE 3218 while opening BUSY follow below step:
Step 1: Disable antivirus or remove BUSY from antivirus properties.
Step 2: Set compatibility, drag uac down and set region as united kingdom then restart pc.
Step 3: If still same problem then you can take latest backup and remove reinstall BUSY.

Why is my balance sheet not opening in the new financial year when it was open in the previous year

If there is any issue in opening Balance sheet in new year, please follow the given steps
 Step 1 Take backup of your data running in BUSY software
 Step 2 Open company and go on house keeping
 Step 3 Click on reindex databases
 Step 4 Open balance sheet and check now

Frequently AskedQuestions