Frequently Asked
Questions
Find Solutions to Common Issues Related to features - digital signature
I installed Adobe Reader but I'm still getting an error symbol instead of the digital signature. What should I do?
If you see an error symbol instead of the digital signature after installing Adobe Reader:
1.Click on the question mark symbol.
2.Try to validate the signature.
3.Ensure the DSC token is connected.
4.Confirm that the valid software is open
Can I apply digital signatures to invoices in BUSY using a token or cloud-based signature?
No, you cannot apply digital signatures to invoices in BUSY using a token or cloud-based signature. You need to have a digital signature dongle/USB device connected to your computer to apply digital signatures in BUSY.
Can I use the same digital signature across multiple systems with BUSY?
No, You can only use your digital signature on the system where you have inserted the digital signature dongle. The digital signature will appear only when you export invoices or documents from that system.
How do I go to Signature Properties and Validate Signature?
To go to Signature Properties and Validate Signature, you need to right-click on the signature in the PDF document and select 'Signature Properties'. Then, click on the 'Validate Signature' button to validate the signature.
How do I back up or export my digital signature?
To back up or export your digital signature in BUSY, you can export the digitally signed documents in PDF format. These documents can then be shared via email or WhatsApp to the concerned parties.
Why does my DSC connection seem to disconnect or stop working after a few days? Do I need to reinstall it?
It depends on the reason for the disconnection. Reinstallation may not be necessary if the issue can be resolved through troubleshooting.refer to the manufacturer's website or contact their customer support for specific details.
Do I need to re-enter signing configurations for every new customer invoice in BUSY?
No, you do not need to re-enter signing configurations for every new customer invoice in BUSY. Once you have configured the signing settings, they will apply to all invoices generated in the software.
I lost my signature dongle, how can I recover it?
If you lost your digital signature dongle, you need to contact the vendor who sold it to you. They will help you with the process of getting a new digital signature dongle.
I am facing issues with digital signature while generating e-invoice. How do I resolve this?
For Printing Digital Signature on E Invoice, We have to export the file in PDF then can apply signature. There is no direct option from BUSY itself for E invoice Signature.
What are the minimum system requirements to use digital signature feature in BUSY?
If you are able to print digital signature in PDF from the digital signature vendor's software then you can print
the same from BUSY. further no other requirement for using in BUSY.