Frequently Asked
Questions

Find Solutions to Common Issues Related to features - digital signature

FAQs

What is the process for setting up digital signatures in BUSY?

Configuration required to set up digital signature in BUSY: 
Step 1: Connect DSC dongle with system 
Step 2: Enable digital signature feature fron General Tab 
Step 3 : Select Digital Signature Vendor Name " BUSY" and add DSC and password 
Step 4: Make Invoice and export in PDF will show with Digital Signature

What are the steps to install the digital signature feature?

Configuration required to set up digital signature in BUSY: 
Step 1: Connect DSC dongle with system 
Step 2: Enable digital signature feature fron General Tab 
Step 3 : Select Digital Signature Vendor Name " BUSY" and add DSC and password 
Step 4: Make Invoice and export in PDF will show with Digital Signature

Why are digital signatures not showing in printouts in BUSY?

Configuration required to set up digital signature in BUSY: 
Step 1: Connect DSC dongle with system 
Step 2: Enable digital signature feature fron General Tab 
Step 3 : Select Digital Signature Vendor Name " BUSY" and add DSC and password 
Step 4: Make Invoice and export in PDF will show with Digital Signature

How do I generate invoices with digital signatures in BUSY?

Configuration required to set up digital signature in BUSY: 
Step 1: Connect DSC dongle with system 
Step 2: Enable digital signature feature fron General Tab 
Step 3 : Select Digital Signature Vendor Name " BUSY" and add DSC and password 
Step 4: Make Invoice and export in PDF will show with Digital Signature

How do I register a new dongle/DSP in BUSY?

Configuration required to set up digital signature in BUSY: 
Step 1: Connect DSC dongle with system 
Step 2: Enable digital signature feature fron General Tab 
Step 3 : Select Digital Signature Vendor Name " BUSY" and add DSC and password 
Step 4: Make Invoice and export in PDF will show with Digital Signature

How do I register for a digital signature?

Configuration required to set up digital signature in BUSY: 
Step 1: Connect DSC dongle with system 
Step 2: Enable digital signature feature fron General Tab 
Step 3 : Select Digital Signature Vendor Name " BUSY" and add DSC and password 
Step 4: Make Invoice and export in PDF will show with Digital Signature

The digital signature is not appearing properly on my invoices exported from BUSY. It shows undefined characters. What should I do?

Check below steps if digital signature not exporting on Invoice:
Step 1:- Check digital signature feature option is enable or not from General Feature.
Step 2:- Reenter password of digital signature and then check.
Step 3:- Check are we able to print digital signature from the vendor utility.
Step 4:- Reconnect digital signature dongle in system.

What are the steps to troubleshoot issues with digital signatures in BUSY?

Check below steps if digital signature not exporting on Invoice:
Step 1:- Check digital signature feature option is enable or not from General Feature.
Step 2:- Reenter password of digital signature and then check.
Step 3:- Check are we able to print digital signature from the vendor utility.
Step 4:- Reconnect digital signature dongle in system.

How do I input my digital signature in the billing software?

To integrate Digital signature , Follow the below steps:
Step 1: Go to administration then configuration 
Step 2: select feature/ option and go to General tab
Step 3: Enable digital signature and click on configuration tab
Step 4: Select Vendor as BUSY 
Step 5: Choose from available certificate and specify password then save

Do I need to export anything after validating the signature?

If you're wondering whether you need to export anything after validating the signature in BUSY, follow these steps:
1.No, you don't need to export anything after validating the signature.
2.However, before exporting the document, make sure to apply the digital signature option in BUSY. After exporting, you can then validate the signature.