Frequently Asked
Questions
Find Solutions to Common Issues Related to miscellaneous - suitable disposition
Why is the main dashboard blank after logging in to BUSY?
If your main dashboard is blank after logging into BUSY then follow the steps to update it.
Note:- Image should be in JPEG Format.
Step 1. Go to Administration menu and click on configuration option.
Step 2. Now click on Features and options then click on Display settings button.
Step 3. Now Enable the option Maintain company background image by selecting Y
Step 4. Now sepcify the company background image path and Enable the option Fit to
Screen by selecting Y then click on the save button to save the configuratoin.
Step 5. Close your company and reopen the company then Main Dashboard will now
display the selected image.
What causes BUSY software to get stuck when closing?
The BUSY may get stuck when closing due to various reasons. Some of the possible causes are:
1. Some files are running in the background and preventing the software from closing properly.
2. If you are using a multiuser license, there may be a connectivity issue between the server and the client machines.
3. Your system does not meet the minimum requirements for BUSY.
4. There may be corruption in the database that affects the software performance.
If you are unable to close BUSY application normally, you can force it to close by using the Task Manager. To do this, press Ctrl+Shift+Esc keys.Then find BUSY application in the Processes tab and click on End Task.
How can I disable or provide BUSY access through my antivirus?
If you want to give BUSY access through your antivirus, or disable your antivirus temporarily, you can follow these steps:
Step 1: Find the antivirus icon in the taskbar icons at the bottom right corner of your screen.
Step 2: Right-click on the antivirus icon and select Disable Virus Protection. This will turn off your antivirus for a while.
Step 3: To exclude BUSY application from your antivirus, go to the antivirus settings and look for the option to add exclusions. This option may vary depending on the antivirus you are using. You can add BUSY.exe as an exclusion to allow it to run without interference from your antivirus.
Do I need to run Regenerate Dual voucher after changing export settings in BUSY?
It depends on changes when to regenearet dual vouchers in BUSY.When you make any changes in masters which has been used in dual vouchers like sale and purchase and then to make latest impact in all dual vouchers as per changes in masetrs,you run regenrate dual vouchers.You must take backup of your data and then go to housekeeping and select regenerate dual voucher option,then proceed with i have latest backup.Now you have to select master in which you have made changes and then select dual voucher in which you want impact as per latest changes and also can filter on date range and proceed for the process.
How can I ensure that the support call I make to BUSY resolves my specific problem?
To ensure that the support call you make to BUSY resolves your specific problem, it is important to provide clear and detailed information about the issue you are facing. Be prepared to explain the problem, any error messages you are receiving, and the steps you have already taken to try and resolve it. Listen carefully to the support agent's instructions and follow them step-by-step. Ask any clarifying questions if needed and provide feedback on whether the suggested solutions are working or not. By actively communicating and cooperating with the support agent, you can increase the chances of your specific problem being resolved during the call.
What housekeeping/maintenance processes should I run periodically in BUSY?
Some housekeeping/maintenance processes that should be run periodically in BUSY are:
Step 1. Update Voucher GST Summary: This process helps adjust the opening balances in the GST summary report.
Step 2. Update Master Balance: This process updates the master balances in the software.
Step 3. Update Opening Balances: This process ensures that the opening balances are accurate.
Step 4. Reindex Data: This process helps optimize the performance of the software by reindexing the data.
Step 5. Compact Data: This process reduces the size of the data file and improves the software's performance.
Step 6. Backup Data: It is important to regularly backup the data to prevent any loss of information.
Is there a way to save default report configurations?
Due to default you do not need to save it as you get the same report in every company of BUSY but if you want to save the through custom column you can save the default report configuration of a report
Please follow the below steps:
Step 1 : Open a report which report format you want save
Step 2 : Click on custom column option which is available on the top right
and the add format and save then click on save format option
Step 3 : Click on copy to disk option
Step 4 : Specify the location for saving the format and then save
How can I take the latest backup and run Regenerate Dual from housekeeping?
To take latest backup and run regenerate dual voucher from housekeeping, you can follow the below steps:
Step 1: Open the BUSY icon then click on company menu.
Step 2: Choose backup data then select required company and enter the company admin login credentials.
Step 3: Now, Specify path for backup then click on ok tab.
Step 4: Next, Login the company then go to housekeeping section and choose regenerate dual voucher option.
Step 5: Here, Select you can proceed as i have the latest backup then specify the basis, update date range and select voucher type.
Step 6: Afterward, click ok tab then let the process complete.
Why did a certain feature stop working, and how can I re-enable it?
When some features are stop working , then pls check the below steps :
Step 1: According to the BUSY Model, There are some features which is available in standard and Enterprise model but not in Basic. Make sure to seleect the correct model as per your BUSY license.
Step 2: If Company is open from the sub user and admin user has not given rights to the some feature then it will not show.
Step 3:Pls update the BUSY to the latest version as some feature was not there in are old BUSY version below BUSY 18.
What is the minimum system requirements to run your accounting software?
To run BUSY efficiently, we recommend that you have the following system requirements:
1. Operating system: Windows 2007 or later versions.
2. Processor: Intel Core i3 or equivalent
3. RAM: 4 GB or more.
4. Hard disk drive: At least 100 MB of free space.
5. Screen resolution: 1366 x 768 pixels.
6. .net framwork 3.5 or above.
7. Require internet for activation, updates & other online features such as e-way bill, e- invoice generation, etc.
Furthermore its also depends on the database you want to use either Access or SQL.
