Frequently Asked
Questions

Q: The index page is not loading in BUSY. How do I resolve this indexing issue?

To resolve the indexing issue in BUSY where the index page is not loading, you can try the following steps: Step 1. Restart the software and try accessing the index page again. Step 2. Check your internet connection to ensure it is stable. Step 3. Clear your browser cache and cookies. Step 4. Update your software to the latest version.

Q: How frequently should I run the master balance update in BUSY

You can run the Update Master Balance feature in BUSY as per your specific needs and business requirements. However, it is advisable to run it on a regular basis, such as weekly or monthly, to keep the balance information accurate and updated. Before running this feature, make sure to take a backup of your data to avoid any data loss.

Q: What are the steps to freeze or lock a group of items in BUSY

BUSY has an option to block or deactivate any Item Group. If you want to do this, you can follow these steps: Step 1: Go to Administration and click on Utilities. Step 2: Choose either Block Account/Item or De-Activate Masters, depending on what you want to do. Step 3: Select the Item Group that you want to block or deactivate and save.

Q: How can I check and clear junk files in the software?

To check and clear junk characters in BUSY, follow the below steps: Step 1: Take backup of your data. Step 2: Open your company then go to housekeeping menu. Step 3: Select check junk characters option and choose either masters or vouchers as required. Step 4: If you found any junk characters in any field of master and voucher have correct them manually.

Q: How to close BUSY if it is still running in backend??

If you want to close BUSY if it is still running in backend please follow these steps: Step 1: Right click on taskbar or search task manager in start menu Step 2: Then click on task manager Step 3: Then select BUSY program named as the complete business accounting software Step 4: Afterwards click on end task button to end this program.

Q: How can i run regenerate dual voucher in BUSY data?

To run regenerate dual voucher in BUSY data, follow these steps: Step 1: Take the latest backup of your data. Step 2: Go to housekeeping section then click on click on regenerate dual voucher. Step 3: Click on you can proceed as i have the latest backup then click on ok Step 4: Select the vouchers as per need and run the process.

Q: How to freeze or lock a group in BUSY

BUSY has an option to block or deactivate any account group. If you want to do this, you can follow these steps: Step 1: Go to Administration and click on Utilities. Step 2: Choose either Block Account/Item or De-Activate Masters, depending on what you want to do. Step 3: Select the account group that you want to block or deactivate and save.

Q: How do I check if I have opened the company in the enterprise model in BUSY?

To verify whether you have opened the company in the enterprise model in BUSY, follow these steps: Step 1: Open BUSY and click on the Select BUSY Model option in the Company Menu. Check if the Enterprise model is selected. Step 2: Additionally, you can check the topmost tab of BUSY after opening it where the Model is also mentioned.

Q: How can I check the data size and ensure that it is the same company?

To check the data size and ensure about the company, follow these steps: Step 1: Open BUSY then click on company menu Step 2: Select the open company option then tick on show data size option available at bottom right side of company screen. Step 3: Now, check the company data size and ensure about company by checking the company name.

Q: How can I force close BUSY if it is not getting closed?

You can force close BUSY by using the Task Manager To open task manager follow these steps: Step 1: Right click on taskbar or search task manager in start menu Step 2: Then click on task manager Step 3: Then select BUSY program named as the complete business accounting software Step 4: Afterwards click on end task button to end this program

Find Solutions to Common Issues Related to miscellaneous - suitable disposition

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The index page is not loading in BUSY. How do I resolve this indexing issue?

To resolve the indexing issue in BUSY where the index page is not loading, you can try the following steps:
 Step 1. Restart the software and try accessing the index page again.
 Step 2. Check your internet connection to ensure it is stable.
 Step 3. Clear your browser cache and cookies.
 Step 4. Update your software to the latest version.

How frequently should I run the master balance update in BUSY

You can run the Update Master Balance feature in BUSY as per your specific needs and business requirements. However, it is advisable to run it on a regular basis, such as weekly or monthly, to keep the balance information accurate and updated. Before running this feature, make sure to take a backup of your data to avoid any data loss.

What are the steps to freeze or lock a group of items in BUSY

BUSY has an option to block or deactivate any Item Group. If you want to do this, you can follow these steps:
Step 1: Go to Administration and click on Utilities.
Step 2: Choose either Block Account/Item or De-Activate Masters, depending on what you want to do.
Step 3: Select the Item Group that you want to block or deactivate and save.

How can I check and clear junk files in the software?

To check and clear junk characters in BUSY, follow the below steps:
Step 1: Take backup of your data.
Step 2: Open your company then go to housekeeping menu.
Step 3: Select check junk characters option and choose either masters or vouchers as required.
Step 4: If you found any junk characters in any field of master and voucher have correct them manually.

How to close BUSY if it is still running in backend??

If you want to close BUSY if it is still running in backend please follow these steps:
Step 1: Right click on taskbar or search task manager in start menu
Step 2: Then click on task manager
Step 3: Then select BUSY program named as the complete business accounting software 
Step 4: Afterwards click on end task button to end this program.

How can i run regenerate dual voucher in BUSY data?

To run regenerate dual voucher in BUSY data, follow these steps:
Step 1: Take the latest backup of your data.
Step 2: Go to housekeeping section then click on click on regenerate dual voucher.
Step 3: Click on you can proceed as i have the latest backup then click on ok
Step 4: Select the vouchers as per need and run the process.

How to freeze or lock a group in BUSY

BUSY has an option to block or deactivate any account group. If you want to do this, you can follow these steps:
Step 1: Go to Administration and click on Utilities.
Step 2: Choose either Block Account/Item or De-Activate Masters, depending on what you want to do.
Step 3: Select the account group that you want to block or deactivate and save.

How do I check if I have opened the company in the enterprise model in BUSY?

To verify whether you have opened the company in the enterprise model in BUSY, follow these steps:
Step 1: Open BUSY and click on the Select BUSY Model option in the Company Menu. Check if the Enterprise model is selected.
Step 2: Additionally, you can check the topmost tab of BUSY after opening it where the Model is also mentioned.

How can I check the data size and ensure that it is the same company?

To check the data size and ensure about the company, follow these steps:
Step 1: Open BUSY then click on company menu
Step 2: Select the open company option then tick on show data size option available at bottom right side of company screen.
Step 3: Now, check the company data size and ensure about company by checking the company name.

How can I force close BUSY if it is not getting closed?

You can force close BUSY by using the Task Manager
To open task manager follow these steps:
Step 1: Right click on taskbar or search task manager in start menu
Step 2: Then click on task manager
Step 3: Then select BUSY program named as the complete business accounting software 
Step 4: Afterwards click on end task button to end this program

Frequently AskedQuestions