Frequently Asked
Questions

Q: How can I use SMS billing services through WhatsApp?

If you want to sms billing services through whatsapp then please follow the given steps Step 1: Go to the administration menu Step 2: Then configuration Step 3: Then SMS and add new format with whatsapp name Step 4: Then paste free api in sms api field given below whatsapp://send?phone=phoneNo&text=message Step 5: Then phoneNo in field of phone no. and then message in message field Step 6: Set BUSY icon to admin mode and compatibility Step 7: Enable the 3.5 dot net framework from turn window feature Step 8: Regional setting must be correct and desktop version of whatsapp must be installed. Step 9: Then use the SMS option for whatsapp. If still having any issue then you can contact us on our centerlized 24*7 helpline number i.e. 8282828282 or 011-40964096. You can also share your query on support@busy.in

Q: Generate Gmail app password for BUSY two-factor auth?

To generate a Gmail app password for use with BUSY when enabling two-factor authentication (2FA), follow these steps: Step 1 : To set up 2FA for your Google account linked to BUSY, you would typically use one of the following methods: Step 2 : Go to your Google Account settings by visiting https://myaccount.google.com/. Step 3 : Click on Security or Sign-in & security. Step 4 : Locate the Two-step verification or Two-factor authentication section and click Turn on or Get started. Step 5 :Follow the on-screen instructions to set up 2FA using one of the available methods. Please note that Google's security features and settings may have evolved since my last knowledge update in September 2021, so it's essential to refer to Google's official documentation or support resources for the most up-to-date information on setting up two-factor authentication for your Google account.

Q: How to configure Email in BUSY?

Steps to configure email in BUSY. Step 1: Go to administration menu and select configuration option. Step 2: In configuration option select email configuration. Step 3: From email configuration option select send directly option from email sending options. Step 4: In next step in report sending select pdf option. Step 5: In server configuration option mention smtp server name as smtp.gmail.com if have gmail id. Step 6: Then mention email id and app password in it. Step 7: After that metion from name and reply to id. Steps to generate the app password in BUSY. Step:1 Login your mail id. Step:2 Select the manage your google account. Step:3 Select the security option. Step:4 Navigate to 2 step verification and turn on it. Step:5 Then drag your cursor to the bottom and generate app password. Step:6 Copy that password and mention in email configuration in the BUSY and click on test account setting to test email configuration.

Q: I am getting errors while composing mails in BUSY. What could be the reason?

If you are facing issues with sending email through BUSY then check the following steps Step 1. Go to Administration Menu and then click on Configuration Step 2. Now click on Email configuration. Step 3. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account. Step 4. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 5. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 6. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 7. Ensure you have an active and stable internet connection. Step 8. Exclude BUSY21.exe files from antivirus. Step 9. Exclude BUSYwin folder from antivirus.

Q: Troubleshooting issues with attached PDF files not opening from emails sent via BUSY.

If you are unable to upload PDF files in BUSY, you can try the following steps to resolve the issue: Step 1 :Make sure you have a PDF viewer app installed on your mobile device. Step 2 :Verify that the PDF file itself is not corrupted or damaged. If possible, try opening the PDF on a computer or another mobile device to see if it works. Step 3 :Sometimes, accumulated cache and cookies can interfere with file downloads and viewing. Step 4 :Restarting your mobile device can resolve various software issues. Step 5 :f you're using a third-party PDF viewer app, ensure that it is up to date. Step 6 :Insufficient storage space on your mobile device can sometimes prevent you from opening files. Step 7 : Contact the BUSY support team for further assistance if the problem continues.

Q: How can I resolve the "Remote host not resolved" error when connecting to the SMTP server in BUSY?

The Remote host not resolved error typically occurs when the SMTP server's hostname or domain name cannot be resolved to an IP address. This issue prevents BUSY from establishing a connection with the SMTP server. To resolve this error, follow these steps: Step 1 :Verify that you have entered the correct SMTP server hostname or domain name in the email settings of BUSY. Step 2 : f you are encountering difficulties resolving the SMTP server's hostname, consider using the SMTP server's IP address instead. Step 3 : Ensure that your computer's DNS (Domain Name System) configuration is correct. Your computer should be able to resolve domain names to IP addresses. Step 4 :Verify that your computer has an active and stable internet connection Step 5 : Check if your computer's firewall or security software is blocking DNS queries or network traffic

Q: Why aren't my invoices being emailed automatically from BUSY?

If BUSY doesn't email invoice automatically, then you can try these steps: Step 1: First check the Email Configuration from the Administration menu then click on Configuration. Step 2: Ensure that all the details is correctly mentioned such as SMTP server, Username, Password, etc. Step 3: Click on Test Account Settings and check if the test mail sending or not. Step 4: Check the antivirus setting and make sure it is not blocking the BUSY application to access the internet connection. Step 5: Make sure to run BUSY as an administrator mode to avoid any permission issue. Step 6: You can check also voucher series configuration for automatic sending invoice after save it. If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: Why am I getting an authentication error when trying to send emails via BUSY?

If you are facing issues with sending email through BUSY then check the following steps Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account. Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: I am unable to send emails through BUSY. What could be the issue?

If you are facing issues with sending email through BUSY then check the following steps Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account. Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

Q: Troubleshooting issues preventing direct mail from the accounting software and resolving configuration problems in BUSY?

If you are facing issues with sending email through BUSY then check the following steps Step 1. Go to Administration Menu Step 2. Then click on Configuration Step 3. Now click on Email configuration Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account. Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the password field in BUSY. Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account. Step 8. Ensure you have an active and stable internet connection. Step 9. Exclude BUSY21.exe files from antivirus. Step 10. Exclude BUSYwin folder from antivirus.

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Dealer Complaint/Issues

How can I use SMS billing services through WhatsApp?

If you want to sms billing services through whatsapp then please follow the given steps
 Step 1: Go to the administration menu
 Step 2: Then configuration
 Step 3: Then SMS and add new format with whatsapp name
 Step 4: Then paste free api in sms api field given below
 whatsapp://send?phone=phoneNo&text=message
 Step 5: Then phoneNo in field of phone no. and then message in message field
 Step 6: Set BUSY icon to admin mode and compatibility
 Step 7: Enable the 3.5 dot net framework from turn window feature
 Step 8: Regional setting must be correct and desktop version of whatsapp must be installed.
 Step 9: Then use the SMS option for whatsapp.
 If still having any issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

Generate Gmail app password for BUSY two-factor auth?

To generate a Gmail app password for use with BUSY when enabling two-factor authentication (2FA), follow these steps:
 Step 1 : To set up 2FA for your Google account linked to BUSY, you would typically use one of the following methods:
 Step 2 : Go to your Google Account settings by visiting https://myaccount.google.com/.
 Step 3 : Click on Security or Sign-in & security.
 Step 4 : Locate the Two-step verification or Two-factor authentication section and click Turn on or Get started.
 Step 5 :Follow the on-screen instructions to set up 2FA using one of the available methods.
 Please note that Google's security features and settings may have evolved since my last knowledge update in September 2021, so it's essential to refer to Google's official documentation or support resources for the most up-to-date information on setting up two-factor authentication for your Google account.

How to configure Email in BUSY?

Steps to configure email in BUSY.
Step 1: Go to administration menu and select configuration option.
Step 2: In configuration option select email configuration.
Step 3: From email configuration option select send directly option from email sending options.
Step 4: In next step in report sending select pdf option.
Step 5: In server configuration option mention smtp server name as smtp.gmail.com if have gmail id.
Step 6: Then mention email id and app password in it.
Step 7: After that metion from name and reply to id.
Steps to generate the app password in BUSY.
Step:1 Login your mail id.
Step:2 Select the manage your google account.
Step:3 Select the security option.
Step:4 Navigate to 2 step verification and turn on it.
Step:5 Then drag your cursor to the bottom and generate app password.
Step:6 Copy that password and mention in email configuration in the BUSY and click on test account setting to test email configuration.

I am getting errors while composing mails in BUSY. What could be the reason?

If you are facing issues with sending email through BUSY then check the following steps
 Step 1. Go to Administration Menu and then click on Configuration
 Step 2. Now click on Email configuration.
 Step 3. Verify that the server name is correctly set as smtp.gmail.com. If you are using 
 Gmail Account if you are using gmail account.
 Step 4. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 5. Alternatively you can generate a new App specific password in your gmail 
 account and input it into the 
 password field in BUSY.
 Step 6. Check your antivirus, firewall, or Windows Defender, as they might be blocking 
 your account.
 Step 7. Ensure you have an active and stable internet connection.
 Step 8. Exclude BUSY21.exe files from antivirus.
 Step 9. Exclude BUSYwin folder from antivirus.

Troubleshooting issues with attached PDF files not opening from emails sent via BUSY.

If you are unable to upload PDF files in BUSY, you can try the following steps to resolve the issue:
 Step 1 :Make sure you have a PDF viewer app installed on your mobile device. 
 Step 2 :Verify that the PDF file itself is not corrupted or damaged. If possible, try opening the PDF on a computer or another mobile device to see if it works. 
 Step 3 :Sometimes, accumulated cache and cookies can interfere with file downloads and viewing.
 Step 4 :Restarting your mobile device can resolve various software issues.
 Step 5 :f you're using a third-party PDF viewer app, ensure that it is up to date.
 Step 6 :Insufficient storage space on your mobile device can sometimes prevent you from opening files. 
 Step 7 : Contact the BUSY support team for further assistance if the problem continues.

How can I resolve the "Remote host not resolved" error when connecting to the SMTP server in BUSY?

The Remote host not resolved error typically occurs when the SMTP server's hostname or domain name cannot be resolved to an IP address. This issue prevents BUSY from establishing a connection with the SMTP server. To resolve this error, follow these steps:
 Step 1 :Verify that you have entered the correct SMTP server hostname or domain name in the email settings of BUSY.
 Step 2 : f you are encountering difficulties resolving the SMTP server's hostname, consider using the SMTP server's IP address instead.
 Step 3 : Ensure that your computer's DNS (Domain Name System) configuration is correct. Your computer should be able to resolve domain names to IP addresses. 
 Step 4 :Verify that your computer has an active and stable internet connection
 Step 5 : Check if your computer's firewall or security software is blocking DNS queries or network traffic

Why aren't my invoices being emailed automatically from BUSY?

If BUSY doesn't email invoice automatically, then you can try these steps:
 Step 1: First check the Email Configuration from the Administration menu then click on Configuration.
 Step 2: Ensure that all the details is correctly mentioned such as SMTP server, Username, Password, etc.
 Step 3: Click on Test Account Settings and check if the test mail sending or not.
 Step 4: Check the antivirus setting and make sure it is not blocking the BUSY application to access the internet connection.
 Step 5: Make sure to run BUSY as an administrator mode to avoid any permission issue.
 Step 6: You can check also voucher series configuration for automatic sending invoice after save it.
 If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Why am I getting an authentication error when trying to send emails via BUSY?

If you are facing issues with sending email through BUSY then check the following steps
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are 
 using gmail account.
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

I am unable to send emails through BUSY. What could be the issue?

If you are facing issues with sending email through BUSY then check the following steps
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are 
 using gmail account.
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

Troubleshooting issues preventing direct mail from the accounting software and resolving configuration problems in BUSY?

If you are facing issues with sending email through BUSY then check the following steps
 Step 1. Go to Administration Menu
 Step 2. Then click on Configuration
 Step 3. Now click on Email configuration
 Step 4. Verify that the server name is correctly set as smtp.gmail.com. If you are using Gmail Account if you are using gmail account.
 Step 5. Also verify that two step factor authenticaiton is enabled in your Gmail account. 
 Step 6. Alternatively you can generate a new App specific password in your gmail account and input it into the 
 password field in BUSY.
 Step 7. Check your antivirus, firewall, or Windows Defender, as they might be blocking your account.
 Step 8. Ensure you have an active and stable internet connection.
 Step 9. Exclude BUSY21.exe files from antivirus.
 Step 10. Exclude BUSYwin folder from antivirus.

Frequently AskedQuestions