Frequently Asked
Questions

Q: How do I generate an app password for my Gmail account for use in BUSY Accounting Software?

To generate an app password for my Gmail account for use in BUSY,please follow below steps: Step 1 : To set up 2FA for your Google account linked to BUSY, you would typically use one of the following methods: Step 2 : Go to your Google Account settings by visiting https://myaccount.google.com/. Step 3 : Click on Security or Sign-in & security. Step 4 : Locate the Two-step verification or Two-factor authentication section and click Turn on or Get started. Step 5 :Follow the on-screen instructions to set up 2FA using one of the available methods. Please note that Google's security features and settings may have evolved since my last knowledge update in September 2021, so it's essential to refer to Google's official documentation or support resources for the most up-to-date information on setting up two-factor authentication for your Google account.

Q: What is the process to generate app password for my email to configure in BUSY?

If you want to generate app password for your email to configure in BUSY then please follow the given steps Step 1: Log in to you gmail Id Step 2: Then do Left click on you Profile image Step 3: Then click on manage your google account Step 4: Then find security option in left side and select it Step 5: Then scroll down to turn on the option of two step verification Step 6: Then in searchbar of email enter app password and select it Step 7: Then enter the BUSY in the app name and create or generate password If still having any issue then you can contact us on our centerlized 24*7 helpline number i.e. 8282828282 or 011-40964096. You can also share your query on support@busy.in

Q: Why are some invoices not getting attached when emailing from BUSY?

There could be several reasons, If the BUSY is not sending some invoice attachments through email. Some of the possible reasons are: Step 1: First check the Email Configuration from the Administration menu then click on Configuration. Step 2: Ensure that tick on the PDF Attachmen. Step 3: May be the antivirus settings blocked the BUSY application to send PDF or access the internet connetion. Step 4: The BUSY is not running as an administrator mode which cause any permission error Step 5: Might be the date format and regional settings of system is not compatilble with BUSY. Step 6: Internet connection is not stable. If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: Generate app password for two-factor auth in BUSY email?

If you want to generate app password for your email to configure in BUSY then please follow the given steps Step 1: Log in to you gmail Id Step 2: Then do Left click on you Profile image Step 3: Then click on manage your google account Step 4: Then find security option in left side and select it Step 5: Then scroll down to turn on the option of two step verification Step 6: Then in searchbar of email enter app password and select it Step 7: Then enter the BUSY in the app name and create or generate password If still having any issue then you can contact us on our centerlized 24*7 helpline number i.e. 8282828282 or 011-40964096. You can also share your query on support@busy.in

Q: What should I check to troubleshoot authentication credential issues with email in BUSY?

When issue your are facing while sending email from BUSY. Make sure that the email configuration which has been done in the BUSY should be correct. Pls Follow the Below Steps : Step 1: Administration Step 2: Configurations Step 3: Email Configuration Step 4: Select Send Directly option. Step 5: Select the Attachment as per your requirement. Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for your email id. Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID. Step 8: If Still issue presists, Then exclude the BUSY in the anti virus. Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

Q: What steps should I follow to resolve email errors when using BUSY?

To resolve errors like error code 3 when attempting to send an email from BUSY, you can try the following troubleshooting steps: 1. Check your internet connection to ensure it is stable and working properly. 2. Verify that the email settings in BUSY are correct, including the SMTP server address, port number, and authentication details. 3. Disable any antivirus or firewall software temporarily, as they may be blocking the email connection. 4. Make sure that you have turn on 2 step verification and mention the app password in the email configuration. 5. Make sure that the email account you are using is active and accessible. 6. Restart the software and try sending the email again. If the issue persists, it is recommended to contact BUSY customer support for further assistance.

Q: How do I attach a file to an email from within BUSY?

If you want to attach a file to email from BUSY then please follow the given Steps Step 1: You have to opened the report or invoice and enter on the email button then a window appear i.e. Send Email here you have to check and can add the additional attachment Step 2: Make sure send report as must be set on PDF attachment so that selected report could attach in the PDF form. Step 3: Enter the receiver mail in the To field Step 4: For additiona attachment you can add in the field of the External attachment. If still having any issue then you can contact us on our centerlized 24*7 helpline number i.e. 8282828282 or 011-40964096. You can also share your query on support@busy.in

Q: I want to email invoices from BUSY to my accountant/auditor. How can I configure BUSY to send invoices via email?

"We can enable the email feature for sending the invoice through email directly from BUSY. We have to mention the Email Id details in BUSY. Pls Follow the Below Steps : Step 1: Click on Administration Step 2: Then Configurations Step 3: Then Email Configuration Step 4: Select Send Directly option. Step 5: Select Attachment as per your requirement Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id. Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID. Step:8 Go to the display option then select reports. Step:9 Then navigate to the top of the screen to select the email option and send directly data to the accountant.

Q: Resolving errors like error code when attempting to send an email from BUSY and troubleshooting the problem?

To resolve errors like error code 3 when attempting to send an email from BUSY, you can try the following troubleshooting steps: 1. Check your internet connection to ensure it is stable and working properly. 2. Verify that the email settings in BUSY are correct, including the SMTP server address, port number, and authentication details. 3. Disable any antivirus or firewall software temporarily, as they may be blocking the email connection. 4. Make sure that you have turn on 2 step verification and mention the app password in the email configuration. 5. Make sure that the email account you are using is active and accessible. 6. Restart the software and try sending the email again. If the issue persists, it is recommended to contact BUSY customer support for further assistance.

Q: Why is BUSY suddenly not allowing me to send attachments when it was working fine earlier?

There could be several reasons, If the BUSY doesn't allow to send attachments through email. Some of the possible reasons are: Step 1: First check the Email Configuration from the Administration menu then click on Configuration. Step 2: Ensure that tick on the PDF Attachmen. Step 3: May be the antivirus settings blocked the BUSY application to send PDF or access the internet connetion. Step 4: The BUSY is not running as an administrator mode which cause any permission error Step 5: Might be the date format and regional settings of system is not compatilble with BUSY. Step 6: Internet connection is not stable. If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Find Solutions to Common Issues Related to notification-tools - email configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I generate an app password for my Gmail account for use in BUSY Accounting Software?

To generate an app password for my Gmail account for use in BUSY,please follow below steps:
Step 1 : To set up 2FA for your Google account linked to BUSY, you would typically use one of the following methods:
Step 2 : Go to your Google Account settings by visiting https://myaccount.google.com/.
Step 3 : Click on Security or Sign-in & security.
Step 4 : Locate the Two-step verification or Two-factor authentication section and click Turn on or Get started.
Step 5 :Follow the on-screen instructions to set up 2FA using one of the available methods.
Please note that Google's security features and settings may have evolved since my last knowledge update in September 2021, so it's essential to refer to Google's official documentation or support resources for the most up-to-date information on setting up two-factor authentication for your Google account.

What is the process to generate app password for my email to configure in BUSY?

If you want to generate app password for your email to configure in BUSY then please follow the
 given steps
 Step 1: Log in to you gmail Id 
 Step 2: Then do Left click on you Profile image
 Step 3: Then click on manage your google account 
 Step 4: Then find security option in left side and select it
 Step 5: Then scroll down to turn on the option of two step verification
 Step 6: Then in searchbar of email enter app password and select it
 Step 7: Then enter the BUSY in the app name and create or generate password
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

Why are some invoices not getting attached when emailing from BUSY?

There could be several reasons, If the BUSY is not sending some invoice attachments through email. Some of the possible reasons are:
 Step 1: First check the Email Configuration from the Administration menu then click on Configuration.
 Step 2: Ensure that tick on the PDF Attachmen.
 Step 3: May be the antivirus settings blocked the BUSY application to send PDF or access the internet connetion.
 Step 4: The BUSY is not running as an administrator mode which cause any permission error
 Step 5: Might be the date format and regional settings of system is not compatilble with BUSY.
 Step 6: Internet connection is not stable.
 If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Generate app password for two-factor auth in BUSY email?

If you want to generate app password for your email to configure in BUSY then please follow the
 given steps
 Step 1: Log in to you gmail Id 
 Step 2: Then do Left click on you Profile image
 Step 3: Then click on manage your google account 
 Step 4: Then find security option in left side and select it
 Step 5: Then scroll down to turn on the option of two step verification
 Step 6: Then in searchbar of email enter app password and select it
 Step 7: Then enter the BUSY in the app name and create or generate password
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

What should I check to troubleshoot authentication credential issues with email in BUSY?

When issue your are facing while sending email from BUSY. Make sure that the email configuration which has been done in the BUSY should be correct.
 Pls Follow the Below Steps :
 Step 1: Administration
 Step 2: Configurations
 Step 3: Email Configuration
 Step 4: Select Send Directly option.
 Step 5: Select the Attachment as per your requirement.
 Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for your email id.
 Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
 Step 8: If Still issue presists, Then exclude the BUSY in the anti virus.
 Note : Generate the Email ID password for BUSY from Security Setting of Gmail and Yahoo ID.

What steps should I follow to resolve email errors when using BUSY?

To resolve errors like error code 3 when attempting to send an email from BUSY, you can try the following troubleshooting steps:
 1. Check your internet connection to ensure it is stable and working properly.
 2. Verify that the email settings in BUSY are correct, including the SMTP server address, port number, and authentication details.
 3. Disable any antivirus or firewall software temporarily, as they may be blocking the email connection.
 4. Make sure that you have turn on 2 step verification and mention the app password in the email configuration.
 5. Make sure that the email account you are using is active and accessible.
 6. Restart the software and try sending the email again.
 If the issue persists, it is recommended to contact BUSY customer support for further assistance.

How do I attach a file to an email from within BUSY?

If you want to attach a file to email from BUSY then please follow the given 
 Steps
 Step 1: You have to opened the report or invoice and enter on the email button then a window 
 appear i.e. Send Email here you have to check and can add the additional attachment
 Step 2: Make sure send report as must be set on PDF attachment so that selected report 
 could attach in the PDF form.
 Step 3: Enter the receiver mail in the To field
 Step 4: For additiona attachment you can add in the field of the External attachment.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

I want to email invoices from BUSY to my accountant/auditor. How can I configure BUSY to send invoices via email?

"We can enable the email feature for sending the invoice through email directly from BUSY. We have to mention the Email Id details in BUSY.
 Pls Follow the Below Steps :
 Step 1: Click on Administration
 Step 2: Then Configurations
 Step 3: Then Email Configuration
 Step 4: Select Send Directly option.
 Step 5: Select Attachment as per your requirement
 Step 6: Mention the Server Configuration : Smtp Server Name for your email like Gmail, yahoo,rediffmail etc. then Username & Password for the id.
 Step 7: Mention the Sender Details : From option - Your Name & Reply To - Your Email ID.
 Step:8 Go to the display option then select reports.
 Step:9 Then navigate to the top of the screen to select the email option and send directly data to the
 accountant.

Resolving errors like error code when attempting to send an email from BUSY and troubleshooting the problem?

To resolve errors like error code 3 when attempting to send an email from BUSY, you can try the following troubleshooting steps:
 1. Check your internet connection to ensure it is stable and working properly.
 2. Verify that the email settings in BUSY are correct, including the SMTP server address, port number, and authentication details.
 3. Disable any antivirus or firewall software temporarily, as they may be blocking the email connection.
 4. Make sure that you have turn on 2 step verification and mention the app password in the email configuration.
 5. Make sure that the email account you are using is active and accessible.
 6. Restart the software and try sending the email again.
 If the issue persists, it is recommended to contact BUSY customer support for further assistance.

Why is BUSY suddenly not allowing me to send attachments when it was working fine earlier?

There could be several reasons, If the BUSY doesn't allow to send attachments through email. Some of the possible reasons are:
 Step 1: First check the Email Configuration from the Administration menu then click on Configuration.
 Step 2: Ensure that tick on the PDF Attachmen.
 Step 3: May be the antivirus settings blocked the BUSY application to send PDF or access the internet connetion.
 Step 4: The BUSY is not running as an administrator mode which cause any permission error
 Step 5: Might be the date format and regional settings of system is not compatilble with BUSY.
 Step 6: Internet connection is not stable.
 If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Frequently AskedQuestions