Frequently Asked
Questions

Q: Why am I unable to see the App Passwords option in my BUSY account settings?

As there is no option with the name of App password in BUSY, if you are looking for field to enter the app password in BUSY then please follow the given steps Step 1: Go to adminstration menu Step 2: Then configuration Step 3: Then email configuration Step 4: Then enter the app password in the field of password here. If still having any issue then you can contact us on our centerlized 24*7 helpline number i.e. 8282828282 or 011-40964096. You can also share your query on support@busy.in

Q: How do I add letterheads, headers, and footers while sending invoices by email from BUSY?

To add letterheads, headers, and footers while sending invoices by email from BUSY, follow these steps: 1. Go to the email configuration settings in BUSY. 2. Enter your personal name as the sender. 3. Specify any header or footer text you want to include, such as greetings or regards. 4. Save the configuration. 5. Send an email to test the settings and see if the letterheads, headers, and footers are included. Note: It is important to note that BUSY may not have the option to add letterheads, headers, and footers specifically for invoices.

Q: How can i synchronize mail settings across system in BUSY software?

If you want to synchronize your mail with BUSY then please follow the given step Step 1:Go to the administration Step 2: Then configuration Step 3: Then Email configuration Step 4: Then here you have to enter the required details to synchronize the mail with BUSY. Step 5: Then save the setting and try to mail any invoice by using email option. If still having any issue then you can contact us on our centerlized 24*7 helpline number i.e. 8282828282 or 011-40964096. You can also share your query on support@busy.in

Q: How can I resolve issues with sending emails from BUSY?

If facing issues with sending emails from BUSY first check SMTP server with your respective mail id and then generate app password from email id. Please find below mention steps for generate password from email:- Step 1:- Login Email Step 2:- Settings Step 3:- All settings Step 4:- Other google account settings Step 5:- Securities, generate password for app select other and enter BUSY and then generate password copy and paste password in BUSY email configration. If till facing any issue related to sending email please contact our support Helpline no. 8282828282, Or 011-40964096

Q: I did not receive the invoice/estimate/quote via email after generating it. What should I do to get the email with invoice/estimate/quote?

If you are unable to get the email after generating the invoice then please check the steps below: 1. Firstly check the test email through the email Configuration 2. If the same is sucessful then go to administration 3. Click on configuration and move to voucher series configuration 4. Select the series and Voucher series configuration 5. Enable send email after saving and specify your own email ID in the feild BBC to self 6. Now send the email again or at the time of sharing the email you can specify the email ID with semi colon.

Q: I am unable to send an email with the 'save and send later' option. How can this be resolved?

If you see a Save and Send Later message while sending an email and want to disable it, follow these steps Step 1. Go to Administration and click on users option. Step 2. Then click on modify option under user menu. Step 3: Choose the user who is encountering the Save and Send Later message. Step 4: Disable the option labeled Always send Email SMS Notification in Offline Mode by setting it to N. Step 5: Save the changes by clicking the save button, and then verify the status again.

Q: Reasons for bounced back emails and resolutions when sending from BUSY ERP to certain email IDs?

Reason for bounced back emails while sending email from BUSY ERP and its resolutions are mentioned below There may be multiple reasons of bouned back email Reason 1 Email id may be incorrect in party master Reason 2 More than one email mentioned in party master, if want to mention more than one email kindly use comma between multiple email ID Check the given resolution for bounced back email Resolution 1 Enter the correct email id in party master Resolution 2 Use Comma if using multiple email id in party master

Q: I'm having trouble sending confirmation emails from the accounting software. How can I resolve this?

For not sending mail from BUSY please check the email configration settings. Please follow below mention steps for checking email configration:- Step 1:- Administration Tab Step 2:- Configration Step 3:- Email Configration, check SMTP server details and id and generate password for BUSY app from google settings then securities set generate password and enter in BUSY. SMTP server is different for different domains like for Gmail its SMTP.GMAIL.COM If email configration is correct and still not able to send email please contact our Support Helpline no. 8282828282, Or 011-40964096

Q: Why are my email and messaging options not visible in BUSY when trying to reconfigure?

If you cannot see the Email Configuration and SMS Configuration options in BUSY, you may need to check two things: 1. The model of BUSY that you are using. The Basic model does not have these options, so you may need to upgrade to a higher model, such as Standard or Enterprise. 2. The permissions that you have to access all the features. You may not have the rights to configure email and SMS settings, so you may need to contact your administrator or supervisor to grant you the access.

Q: What's the process for sending bulk emails with attachments to multiple parties in BUSY?

You can send bulk email with attachment to multiple parties from BUSY Please follow the given steps to send bulk email Step 1 Go on PRINT EMAIL SMS menu Step 2 Click on Outstanding analysis Step 3 Click on Bills Receivable then select All Accounts Step 4 Then select Party wise standard and click on email Step 5 From here you can send outstanding of party in bulk Step 6 If you want to send any custom message in email then here Email body text and type message manually and send

Find Solutions to Common Issues Related to notification-tools - email configuration

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Dealer Complaint/Issues

Why am I unable to see the App Passwords option in my BUSY account settings?

As there is no option with the name of App password in BUSY, if you are looking for field to enter 
 the app password in BUSY then please follow the given steps
 Step 1: Go to adminstration menu
 Step 2: Then configuration 
 Step 3: Then email configuration
 Step 4: Then enter the app password in the field of password here.
 If still having any issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

How do I add letterheads, headers, and footers while sending invoices by email from BUSY?

To add letterheads, headers, and footers while sending invoices by email from BUSY, follow these steps:
 1. Go to the email configuration settings in BUSY.
 2. Enter your personal name as the sender.
 3. Specify any header or footer text you want to include, such as greetings or regards.
 4. Save the configuration.
 5. Send an email to test the settings and see if the letterheads, headers, and footers are included.
 Note: It is important to note that BUSY may not have the option to add letterheads, headers, and footers specifically for invoices.

How can i synchronize mail settings across system in BUSY software?

If you want to synchronize your mail with BUSY then please follow the given
 step
 Step 1:Go to the administration
 Step 2: Then configuration
 Step 3: Then Email configuration
 Step 4: Then here you have to enter the required details to synchronize the mail with BUSY. 
 Step 5: Then save the setting and try to mail any invoice by using email option. 
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

How can I resolve issues with sending emails from BUSY?

If facing issues with sending emails from BUSY first check SMTP server with your respective mail id and then generate app password from email id. Please find below mention steps for generate password from email:-
 Step 1:- Login Email
 Step 2:- Settings
 Step 3:- All settings
 Step 4:- Other google account settings
 Step 5:- Securities, generate password for app select other and enter BUSY and then generate password copy and paste password in BUSY email configration.
 If till facing any issue related to sending email please contact our support Helpline no. 8282828282, Or 011-40964096

I did not receive the invoice/estimate/quote via email after generating it. What should I do to get the email with invoice/estimate/quote?

If you are unable to get the email after generating the invoice then please check the steps below:
1. Firstly check the test email through the email Configuration 
2. If the same is sucessful then go to administration
3. Click on configuration and move to voucher series configuration
4. Select the series and Voucher series configuration 
5. Enable send email after saving and specify your own email ID in the feild BBC to self 
6. Now send the email again or at the time of sharing the email you can specify the email ID with semi colon.

I am unable to send an email with the 'save and send later' option. How can this be resolved?

If you see a Save and Send Later message while sending an email and want to disable it, follow these steps
 Step 1. Go to Administration and click on users option.
 Step 2. Then click on modify option under user menu.
 Step 3: Choose the user who is encountering the Save and Send Later message. 
 Step 4: Disable the option labeled Always send Email SMS Notification in Offline Mode by setting it to N. 
 Step 5: Save the changes by clicking the save button, and then verify the status again.

Reasons for bounced back emails and resolutions when sending from BUSY ERP to certain email IDs?

Reason for bounced back emails while sending email from BUSY ERP and its resolutions are mentioned below
 There may be multiple reasons of bouned back email
 Reason 1 Email id may be incorrect in party master
 Reason 2 More than one email mentioned in party master, if want to mention more than one email kindly use comma between multiple email ID
 Check the given resolution for bounced back email
 Resolution 1 Enter the correct email id in party master
 Resolution 2 Use Comma if using multiple email id in party master

I'm having trouble sending confirmation emails from the accounting software. How can I resolve this?

For not sending mail from BUSY please check the email configration settings. Please follow below mention steps for checking email configration:-
 Step 1:- Administration Tab 
 Step 2:- Configration 
 Step 3:- Email Configration, check SMTP server details and id and generate password for BUSY app from google settings then securities set generate password and enter in BUSY. SMTP server is different for different domains like for Gmail its SMTP.GMAIL.COM 
 If email configration is correct and still not able to send email please contact our Support Helpline no. 8282828282, Or 011-40964096

Why are my email and messaging options not visible in BUSY when trying to reconfigure?

If you cannot see the Email Configuration and SMS Configuration options in BUSY, you may need to check two things: 
 1. The model of BUSY that you are using. The Basic model does not have these options, so you may need to upgrade to a higher model, such as Standard or Enterprise. 
 2. The permissions that you have to access all the features. You may not have the rights to configure email and SMS settings, so you may need to contact your administrator or supervisor to grant you the access.

What's the process for sending bulk emails with attachments to multiple parties in BUSY?

You can send bulk email with attachment to multiple parties from BUSY
 Please follow the given steps to send bulk email
 Step 1 Go on PRINT EMAIL SMS menu
 Step 2 Click on Outstanding analysis
 Step 3 Click on Bills Receivable then select All Accounts
 Step 4 Then select Party wise standard and click on email
 Step 5 From here you can send outstanding of party in bulk
 Step 6 If you want to send any custom message in email then here Email body text and type message manually and send

Frequently AskedQuestions