Frequently Asked
Questions
Find Solutions to Common Issues Related to notification-tools - email configuration
Configuring email in BUSY and resolving connection issues with the email server?
If you are facing issues with the email server then please follow the given steps
Step 1: Go to the administration
Step 2: Then Configuration
Step 3: Then email configuration
Step 4: Then here you have to correct the smtp server as per the email type.
If still have any issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
Why are my email attachments being blocked for security reasons in BUSY?
If your email attachement are locked for sending the emails from BUSY, Then pls follow the below steps :
Step 1: Exclude the BUSY in the antivirus and unblock the attachement for the emails.
Step 2: Check the firewall settings,turn off the firewall then check. If the email attachement get send, then we need to create the Inbound and outbound rules in the system from window firewall defender settings under control panel after that restart the system.
How to configure the email in BUSY
Steps to correctly configure the email in BUSY.
Step:1 Go to Administraiton
Step:2 Select Configuration option from it.
Step:3 Then Email configuration and make sure email sending option should be default.
Step:4 Then mention smtp server name and other details in the configuration
Step:5 Login your gmail id and enable 2 step verifitcaiton and generate app password for mentioning in BUSY from manage may google account option in the security tab.
Why am I unable to send emails even after reconfiguring my account settings in BUSY?
Please follow below mention steps for checking email configration:-
Step 1:- Administration Tab
Step 2:- Configration
Step 3:- Email Configration, check SMTP server details and id and generate password for BUSY app from google settings then securities set generate password and enter in BUSY. SMTP server is different for different domains like for Gmail its SMTP.GMAIL.COM
If email configration is correct and still not able to send email please contact our Support Helpline no. 8282828282, Or 011-40964096
Why can't I select certain fields and options while configuring email in BUSY?
If you are not able to select certain fields and options during email configurations, Then Pls Follow the Below Steps :
Step 1: Make sure that you have selected the correct model as per your license . As email configuration feature is available in Standard and Enterprise model.
Step 2: Make sure the your company should be open from super user and if its sub user, then check that you should rights to do the email configuration.
What are the steps to set up email functionality from scratch in BUSY?
Please follow below mention steps for checking email configration:-
Step 1:- Administration Tab
Step 2:- Configration
Step 3:- Email Configration, check SMTP server details and id and generate password for BUSY app from google settings then securities set generate password and enter in BUSY. SMTP server is different for different domains like for Gmail its SMTP.GMAIL.COM
If email configration is correct and still not able to send email please contact our Support Helpline no. 8282828282, Or 011-40964096
I want to email invoices directly from BUSY to individual customer email ids. What configuration do I need to do?
To email invoices directly from BUSY to individual customer email IDs, you need to configure the email settings in BUSY. Go to Administration > Configuration > Email Configuration. Specify the sender name, reply-to email, and Gmail port code (either 465 or 587). Test the account settings to verify the details. Save the configuration. Then, when creating a sale voucher, click on the email button and specify the customer's email ID to send the invoice directly to them.
I am unable to attach files or send attachments through emails using BUSY. How can I resolve this?
If you are unable to attach files while sending an email from BUSY. Please follow the steps to fix this issue.
Step 1. Go to Administration menu then click on Configuration option.
Step 2. Now click on Email Configuration and select the sending report as PDF, XML attachment(only for Invoice)
and PDF+XML attachment then save the settings
Step 3. For any External Attachment click on folder then select the file while send any email of reports.
How do I configure the email account when updates are interrupting the sending of emails in BUSY?
Please follow below mention steps for checking email configration:-
Step 1:- Administration Tab
Step 2:- Configration
Step 3:- Email Configration, check SMTP server details and id and generate password for BUSY app from google settings then securities set generate password and enter in BUSY. SMTP server is different for different domains like for Gmail its SMTP.GMAIL.COM
If email configration is correct and still not able to send email please contact our Support Helpline no. 8282828282, Or 011-40964096
Why am I unable to attach additional documents like bills or invoices when sending emails from the software?
If you are unable to send attachement with email , please follow the given steps to solve this
Step 1 Go on administration menu
Step 2 Click on configuration then email configuration
Step 3 Select here in which format you want to send email
Step 4 You can select here PDF or XML attachment and do save
Step 5 If you want to attach additional external attachment then at time of send email attath that file