Frequently Asked
Questions

Q: How can I resolve issues with SMS messages not being sent to customers from BUSY?

To resolve issues with SMS messages not being sent to customers from BUSY , you can try the following steps: Step 1 : Check your internet connection and ensure it is stable. Step 2 : Verify that the mobile number entered for the customer is correct and without any brackets or special characters. Step 3 : Make sure that the SMS notifications feature is enabled in the software settings. Step 4 : Restart the software and try sending the SMS notifications again.

Q: I am facing issues with OTP generation and verification while registering in the app. What could be the reasons?

There could be several reasons for facing issues with OTP generation and verification while registering in the app. Some possible reasons could be Step 1 : Slow or unstable internet connection Step 2 : Incorrect mobile number entered during registration Step 3 : Technical issues with the app or server Step 4 : Problems with the SMS service provider. Step 5 : It is recommended to check the internet connection, ensure the correct mobile number is entered, and try again.

Q: SMS notifications not working after reformat. How to fix?

If SMS notifications are not working after reformatting, you may need to check the following: Step 1: Ensure that the SMS notification feature is enabled in BUSY. Step 2 : Verify that the correct mobile number is registered in BUSY for sending SMS notifications. Step 3 : Check if any antivirus software is blocking the notifications from BUSY. Adjust the settings accordingly. Step 4 : Restart your computer after reformatting, as sometimes a restart can resolve notification issues.

Q: Configuring WhatsApp integration error due to .NET Framework in BUSY: how to resolve?

"To resolve the error related to configuring WhatsApp integration in BUSY due to.NET Framework, you can try the following steps: 1. Install the 3.5 version of .NET Framework on your system. 2. Restart your computer after installing .NET Framework. 3. Reconfigure the WhatsApp integration settings in BUSY. 4. Test the integration to check if the error is resolved. If the issue persists, it is recommended to consult with IT professionals or BUSY support for further assistance."

Q: Accessing BUSY on mobile: existence of a mobile app and associated subscription cost?

To obtain the most accurate and up-to-date cost quote for BUSY, I recommend visiting the official BUSY website or contacting their sales or customer support team directly. They will be able to provide you with the current pricing details, any available discounts, and the best package that suits your needs.If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: Wholesale messages going through but not self-messages on WhatsApp in BUSY: possible causes?

There could be several possible causes for wholesale messages going through but not self-messages on WhatsApp in BUSY. Some potential causes could include incorrect configuration settings, issues with the API integration, or limitations imposed by WhatsApp's policies. It is recommended to check the WhatsApp configuration settings in BUSY and ensure that they are properly set up. Additionally, verifying the API integration and ensuring that it has been purchased and implemented correctly may also help resolve the issue.

Q: Charges for using BUSY mobile app and sending invoices: one-time or recurring fees?

The charges for using the BUSY mobile app and sending invoices, you should contact the person or team responsible for designing your invoice format. They will be able to provide you with more details on the cost and process for these customizations.For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in .

Q: Add variable fields for invoice details in SMS.

Add variable fields for invoice details in SMS in BUSY,you need to follow : Step 1 : CLick on administration Step 2 : Configuration Step 3 : Invoice/document printing Step 4 : Advanced Step 5 : Select voucher type Step 6 : Add variable fields in format OR Also you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in that will be customize on chargeable basis"

Q: Upgrading from Basic to Standard in BUSY: cost and credit details.

To proceed with upgrade from Basic to Standard in BUSY, you should contact the person or team responsible for designing your invoice format. They will be able to provide you with more details on the cost and process for these customizations.For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in .

Q: How do I halt SMS messages after my bill is deducted using BUSY?

To stop SMS messages after your bill is deducted using BUSY, you typically need to disable or configure the SMS notification settings in the software. Here's how you can do it: To share email in once manually Step 1: Go to Adminstration Tab and open Utilities option Step 2: Select Offlone e-mail/SMS option Step 3: Select email's and click on Send button Please note that E-mail ID's should be mentioned in party masters

Find Solutions to Common Issues Related to notification-tools - sms configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I resolve issues with SMS messages not being sent to customers from BUSY?

To resolve issues with SMS messages not being sent to customers from BUSY , you can try the following steps:
 Step 1 : Check your internet connection and ensure it is stable.
 Step 2 : Verify that the mobile number entered for the customer is correct and without any brackets or special characters.
 Step 3 : Make sure that the SMS notifications feature is enabled in the software settings.
 Step 4 : Restart the software and try sending the SMS notifications again.

I am facing issues with OTP generation and verification while registering in the app. What could be the reasons?

There could be several reasons for facing issues with OTP generation and verification while registering in the app. Some possible reasons could be
 Step 1 : Slow or unstable internet connection
 Step 2 : Incorrect mobile number entered during registration
 Step 3 : Technical issues with the app or server
 Step 4 : Problems with the SMS service provider.
 Step 5 : It is recommended to check the internet connection, ensure the correct mobile number is entered, and try again.

SMS notifications not working after reformat. How to fix?

If SMS notifications are not working after reformatting, you may need to check the following:
 Step 1: Ensure that the SMS notification feature is enabled in BUSY.
 Step 2 : Verify that the correct mobile number is registered in BUSY for sending SMS notifications.
 Step 3 : Check if any antivirus software is blocking the notifications from BUSY. Adjust the settings accordingly.
 Step 4 : Restart your computer after reformatting, as sometimes a restart can resolve notification issues.

Configuring WhatsApp integration error due to .NET Framework in BUSY: how to resolve?

"To resolve the error related to configuring WhatsApp integration in BUSY due to.NET Framework, you can try the following steps:
 1. Install the 3.5 version of .NET Framework on your system.
 2. Restart your computer after installing .NET Framework.
 3. Reconfigure the WhatsApp integration settings in BUSY.
 4. Test the integration to check if the error is resolved.
 If the issue persists, it is recommended to consult with IT professionals or BUSY support for further assistance."

Accessing BUSY on mobile: existence of a mobile app and associated subscription cost?

To obtain the most accurate and up-to-date cost quote for BUSY, I recommend visiting the official BUSY website or contacting their sales or customer support team directly. They will be able to provide you with the current pricing details, any available discounts, and the best package that suits your needs.If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Wholesale messages going through but not self-messages on WhatsApp in BUSY: possible causes?

There could be several possible causes for wholesale messages going through but not self-messages on WhatsApp in BUSY. Some potential causes could include incorrect configuration settings, issues with the API integration, or limitations imposed by WhatsApp's policies. It is recommended to check the WhatsApp configuration settings in BUSY and ensure that they are properly set up. Additionally, verifying the API integration and ensuring that it has been purchased and implemented correctly may also help resolve the issue.

Charges for using BUSY mobile app and sending invoices: one-time or recurring fees?

The charges for using the BUSY mobile app and sending invoices, you should contact the person or team responsible for designing your invoice format. They will be able to provide you with more details on the cost and process for these customizations.For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in .

Add variable fields for invoice details in SMS.

Add variable fields for invoice details in SMS in BUSY,you need to follow :
 Step 1 : CLick on administration
 Step 2 : Configuration
 Step 3 : Invoice/document printing
 Step 4 : Advanced
 Step 5 : Select voucher type
 Step 6 : Add variable fields in format
 OR 
 Also you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in that will be customize on chargeable basis"

Upgrading from Basic to Standard in BUSY: cost and credit details.

To proceed with upgrade from Basic to Standard in BUSY, you should contact the person or team responsible for designing your invoice format. They will be able to provide you with more details on the cost and process for these customizations.For more details you can concern to your authorized channel partner or reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in .

How do I halt SMS messages after my bill is deducted using BUSY?

To stop SMS messages after your bill is deducted using BUSY, you typically need to disable or configure the SMS notification settings in the software. Here's how you can do it:
 To share email in once manually
 Step 1: Go to Adminstration Tab and open Utilities option
 Step 2: Select Offlone e-mail/SMS option
 Step 3: Select email's and click on Send button
 Please note that E-mail ID's should be mentioned in party masters

Frequently AskedQuestions