Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
Why is the E invoice not generating for a debit note?
According to GST rules, e-invoicing is applicable for sales, sales return, and credit/debit notes against sales for registered parties.
E invoicing is not applicable if the debit note is created against purchase.
Is there an option for generating E-invoice based on transactions?
Yes, there is an option for generating e-invoice.
You can generate e-invoice of your sale voucher in BUSY.
The details inside the E-invoice appear according to the data entered in your sales bill.
Who can I contact for technical support with e-Invoicing?
To get technical support in e invoice generation in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in
Errors like "Party location is blank" while generating einvoice in BUSY. How to resolve?
To resolve the error Party location is blank while generating an invoice in BUSY, enter the Station and Pincode in the Account master along with the GSTIN, ensuring that it is active.
How do I configure the billing and shipping address correctly in BUSY for e-invoice?
To configure the billing and shipping address correctly in BUSY for e-invoice, you need to specify the billing address in the account master and the shipping address in the billing shipping window.
I created an invoice in BUSY but I'm not sure if I entered the details correctly. Is there any way to validate or confirm the invoice details before generating the e-invoice?
After entering the voucher and E-invoice information, a popup window will appear. View and generate the E-invoice in that window. You can verify the details If its correct, press on 'Generate E-invoice.
The e-invoice data is not getting transferred from one company to another automatically. Why is this integration not working?
As each company has, his own credentials of GSTN and E-Invoice is a government based document so there is no provision to transferred E-Invoice data from one company to another in BUSY.
Why am I unable to create e invoices in BUSY showing bc transaction?
While entering a Transaction,If your party is unregistered,so you cant be generate an e invoice,because B2C transactions do not require e-invoices as per government rules, e-invoice only applicable for b2b transactions.
Why is the party address field not allowing me to save the e-invoice?
If you are unable to generate the E-invoice, it's because the party master address field requires a minimum of 3 characters, and you also need to include the station and pincode.
My turnover exceeds Rs lakhs. Do I need to generate e-invoices mandatorily?
No, it's not mandatory to generate e-invoice if your turnover exceeds Rs 20 lakhs.
It is mandatory to generate E-invoice when your turnover exceeds Rs.5 crores in any financial year from 2017-23