Frequently Asked
Questions

Q: I'm experiencing an login credentails error when attempting to generate an E-invoice in BUSY. How can I resolve this issue?

If you are getting the login credentials while generating the e invoice from BUSY.You have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.

Q: Error while generating E-invoice showing error IRP

Error while generating E-invoice showing error IRP to fix this 1. set pinnacle for default GSP to generating E-invoice because of sometimes IRP error showing while Webtel GSP's server down

Q: What is the threshold amount for generating E-Invoice?

There is no threshold limit for E-invoice If your turnover is more than 5 crore and you are generating a invoice against a registered dealer you have to generate E-invoice

Q: Change currency decimal in BUSY for e-invoicing compliance.

If you maintain more than two decimal places the e-invoice portal will not accept the amount properly. The e-invoice portal can only accept values up to two digits.

Q: Do I need to link my e-way bill with e-invoice? If yes, how?

BUSY does not have any provision to link E way with E invoice. Further, you can seek guidance from portal helpdesk or can consult to tax professional for same.

Q: Can i cancel the e invoice from BUSY without cancel the whole voucher?

No, you cannot cancel the e invoice without voucher entry. If you want to cancel e invoice from BUSY then both the invoice and e invoice will be cancel.

Q: Is there a cut-off time or day for e-invoice creation in BUSY?

Mostly there is 30 days limits for e-invoice create but, it is advised to create e-invoice on or after the invoice date but before the filing of GSTR-1 returns.

Q: Will cash sales be included in return filing with E-Invoicing in BUSY?

No, as per GST norms, E-invoices are generated for B2B transactions and do not include B2C transactions. Therefore, cash sales will not be included in return filing through e-invoicing.

Q: I made an e-invoice but need to modify it. How can I change the invoice amount?

Once an e-invoice is generated, the invoice amount cannot be directly modified. However, you can cancel the existing e-invoice and generate a new one with the correct invoice amount.

Q: Why was my invoice automatically cancelled in the e-invoice portal and what should I do now?

If you e invoice is automatically cancelled from the e invoice portal, then you should contact to their helpdesk to know the reason and also how to fix it.

Find Solutions to Common Issues Related to taxation - e invoice generation

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Errors (RTE/Ransome), Feedbacks and Bugs

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License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

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Dealer Complaint/Issues

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Dealer Complaint/Issues

I'm experiencing an login credentails error when attempting to generate an E-invoice in BUSY. How can I resolve this issue?

If you are getting the login credentials while generating the e invoice from BUSY.You have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.

Error while generating E-invoice showing error IRP

Error while generating E-invoice showing error IRP to fix this 
1. set pinnacle for default GSP to generating E-invoice because of sometimes IRP error showing while Webtel GSP's server down

What is the threshold amount for generating E-Invoice?

There is no threshold limit for E-invoice 
If your turnover is more than 5 crore and you are generating a invoice against a registered dealer you have to generate E-invoice

Change currency decimal in BUSY for e-invoicing compliance.

If you maintain more than two decimal places the e-invoice portal will not accept the amount properly. 
 The e-invoice portal can only accept values up to two digits.

Do I need to link my e-way bill with e-invoice? If yes, how?

BUSY does not have any provision to link E way with E invoice. Further, you can seek guidance from portal helpdesk or can consult to tax professional for same.

Can i cancel the e invoice from BUSY without cancel the whole voucher?

No, you cannot cancel the e invoice without voucher entry. If you want to cancel e invoice from BUSY then both the invoice and e invoice will be cancel.

Is there a cut-off time or day for e-invoice creation in BUSY?

Mostly there is 30 days limits for e-invoice create but, it is advised to create e-invoice on or after the invoice date but before the filing of GSTR-1 returns.

Will cash sales be included in return filing with E-Invoicing in BUSY?

No, as per GST norms, E-invoices are generated for B2B transactions and do not include B2C transactions. Therefore, cash sales will not be included in return filing through e-invoicing.

I made an e-invoice but need to modify it. How can I change the invoice amount?

Once an e-invoice is generated, the invoice amount cannot be directly modified. However, you can cancel the existing e-invoice and generate a new one with the correct invoice amount.

Why was my invoice automatically cancelled in the e-invoice portal and what should I do now?

If you e invoice is automatically cancelled from the e invoice portal, then you should contact to their helpdesk to know the reason and also how to fix it.

Frequently AskedQuestions