Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
What kind of help documentation or training material do you have for e-invoicing in BUSY?
To get help related to E-invoice feature in BUSY You can watch youtube videos, you can also get training help content such as document in BUSY from help menu
I want to generate an e-invoice in BUSY but I don't have a GST number yet. Can I still create e-invoices without a GST number?
No, you cannot create an E-invoice without a GST number. A GST number is mandatory for E-invoicing, and you can generate E-invoices only for B2B parties, not for B2C.
I am unable to generate the E-invoice for a voucher in BUSY. It says "invalid voucher number". What could be the reason?
E invoice never get generated for the same voucher number. If the e invoice is already generated with the voucher then make sure that voucher number should be different.
I added a pinnacle account but it seems to be upside down in the software. How can I fix this?
If you have added pinnacle GSP Id in BUSY, but it is not working then you need to validate that id and check if it is correct or not.
What is the validity period of an e-invoice generated in BUSY?How do I link the e-invoice voucher with purchase voucher in BUSY?
As per government guidelines you need to generate E-invoice within 7 days
and you can't link E-invoice with purchase voucher as E-invoice is not applicable in purchase vouchers
The acknowledgement number is the same but the QR Code changed on my reissued e invoice. Why is that?
When you re issue an e invoice on the same document number then same acknowledgement number generates. The QR code may be change due to some other factors.
E-invoice generating time it is showing error related to bill to party location is invalid. How to resolve it?
If you are facing the issue of Bill to party location is invalid while generating
e-invoice, You need to specify the Station and Pincode in Account master.
Do I need to log into BUSY from my head office instead of a branch to fix e-invoicing errors?
Yes, you need to log into BUSY from your head office instead of a branch to fix e-invoicing errors if the branch office user not have proper rights.
What should I do if the e-invoice portal is not working?
You can wait till it response as it is a government portal and we can not do any changes in this, or can contact on portal Helpline No.
Does BUSY provide the facility to upload e-invoice XMLs manually?
No, BUSY does not provie XML format for einvoice to upload on e invoice portal. BUSY provides json and govt template format to upload on e invoice portal.