Frequently Asked
Questions

Q: The e-invoice/bill generation is stuck in BUSY. What should I do?

If the eway bill/ einvoice process stuck in BUSY then you have to ensure below points: Step 1:Check your internet connection: Ensure that you have a stable and reliable internet connection to download the updates Step 2: Check if there any error showing while generating eway bill e invoice from BUSY. So you have to contact in customer support. Step 3: Check whether eway bill einvoice portal is opening or taking time to open . As there could be eway bill einvoice server issue. Step 4: Disable antivirus/firewall: Temporarily disable your antivirus or firewall software as they may be blocking the internet access in BUSY. Remember to enable them after the cancellation is complete.

Q: How do I deduct service charges from the product bill before generating the E-Invoice?

You can deduct the service charges while creating the bill sundry by the name of service charges and tag the account seperately for posting the service cost. Pls follow the below steps for service charge as bill sundry : Step 1: Click on Administration Step 2: Then Masters Step 3: Then Bill Sundry Step 4: Then Add by the service charge and select the bill sundry type as addictive and nature as others Step 5: Then In left bottom, Accounting in purchase then enable the affect accounting and the adjust in the purchase amount then tag the service charge account in the option account head to post and save it.

Q: Why am i unable to see the generate e invoice option after saving the sales invoice?

If the E invoicing option is showing after saving sales voucher , you can follow the steps mentioned below:- Step 1: Go to Administration Step 2: Click on Configuration Step 3: Then Select the Voucher series configuration tab Step 4: Click on Sales and then select Series for same Step 5: Select Y for Generate E invoice after saving Step 6: Save the configuration Step 7: Go to transaction and then select sales voucher type Step 8: Click on Modify to open the invoice for which the E-invoice is to be generated. Step 9: Re save the voucher , you will get option to generate e invoice

Q: How do I generate e invoices in bulk for multiple bills at once from BUSY?

To generate e invoices in bulk from BUSY, you need to follow these steps: Step 1: Go to Transaction menu and click on GST Misc. Utilities. Step 2: Select E invoice Management then click on Generate / Print E invoice. Step 3: Choose the option for geneation of e invoice such as Automatic, JSON or Plain Excel. Step 4: Select the voucher type and enter the date range for which bills you want to generate e invoice. Step 5: Click on Load List then you can select the voucher, you can select all. Step 6: Now, click on Generate E invoice or press F2 and e invoices will generate.

Q: What should I do if IRN is not getting generated for an invoice?

If IRN is not getting generated in BUSY, it means E invoice generation is failed. So you can try these common trobleshooting steps: Step 1: Check GSP configurations from GST / VAT and validate the GSP user id and password. Step 2: In the Transport Details window all the mandatory details are entered such as place, pincode and e invoice required option is Y. Step 3: Ensure that the HSN / SAC Codes are valid in the item masters. Step 4: Check the UQC ( Unit Qunatity Code) is specified in the unit masters. Step 5: GSTIN is valid of party. These are some troubleshooting steps, furthermore depends on that error message you are getting.

Q: What details should I check before generating the e-invoice?

First check your turnover is crossed 5crore in 2017-18 to 2022-23 financial year. If Yes then please follow below mention steps for E-invoice generation from BUSY:- Step 1:- Login Eway Bill Portal Step 2:- Registration Step 3:- For GSP Step 4:- Verify OTP Step 5:- Add new GSP Id and password Select GSP Webtel Electrosoft Pvt Ltd, then enter this in BUSY GSP Configration Please follow below mention steps for GSP Configration for E-invoice:- Step 1:- Administration Tab Step 2:- Configration Step 3:- Feature/option Step 4:- GST/VAT Step 5:- Enable E-invoice required Step 6:- GSP Configration enter GSP Id password which is generated from E-way bill portal

Q: How do I view and manage previously generated e-invoices?

To view and manage previously generated e-invoices in BUSY follow below steps: Step 1: Go to transaction menu then click on gst miscellaneous utilities option Step 2: Then click on E-invoice management option Step 3: Then click on generate/print E-invoice Step 4: Then open that report and select the date range and then you will be able to check previously generated e-invoice report with their acknowledgement number and other details Note: You can only view the previously generated e-invoice data through above mentioned steps if you have generated e-invoice directly from BUSY if you have generated e-invoice from portal you need to login on e-invoice portal to check the previously generated e-invoice data

Q: I made a mistake while generating an E-Invoice. How can I cancel or delete the invoice?

As per Government norms, once an E invoice is generated, it cannot be modified nor recommended to delete the invoice. However, if the E-invoice is generated with incorrect information, it can be cancelled and then generated afresh. Please follow the below step to cancel E invoice from BUSY :- Step 1: Go to transaction Step 2: Then select Sales voucher type Step 3: Click on Modify to open the invoice for which the e-invoice is to be canceled. Step 4: Press Ctrl+X shortcut to cancel invoice with e invoice and mention the remark for same. Note- An E invoice can be cancelled within 24 hours.

Q: How do i check whether e-invoices is successfully generated or not from BUSY software?

If you want to check whether e-invoice is successfully generated from BUSY software or not Please follow these steps: Step 1: Go to transactions menu Step 2: Then click on gst miscellaneous utilities Step 3: Then click on E-invoice management option Step 4: Then click on generate/print E-invoice option Step 5: Afterwards click on automatic button Step 6: Then select the required fields such as voucher type,date range and then click on load list button Step 7: Then you will be able so see all the vouchers according to the voucher type and date range is selected by you Step 8: If e-invoice is successfully generated e-invoice acknowledgement number will be visible in the specific column

Q: Where can I find the configuration settings for WebTel and Pinnacle services in BUSY?

Follow below steps to find the configuration settings for webtel and pinnacle services in BUSY: Step 1: Go in administration. Step 2: Click on configuration option. Step 3: Select Features/options, and go in GST/VAT. Step 4: In GST/VAT you will find an option for E invocie required , select it 'Y'. Step 5: Define the e inovice configuration as station and pincode. Step 6: Then you will get the option for GSP configuration, In which it asks to mention GSP ID for webtel electrosoft pvt. ltd and pinnacle finserv advisors private limited. Step 7: Mention user name password and validate it. Step 8: Then save the configuration.

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The e-invoice/bill generation is stuck in BUSY. What should I do?

If the eway bill/ einvoice process stuck in BUSY then you have to ensure below points:
Step 1:Check your internet connection: Ensure that you have a stable and reliable internet connection to download the updates
Step 2: Check if there any error showing while generating eway bill e invoice from BUSY. So you have to contact in customer support.
Step 3: Check whether eway bill einvoice portal is opening or taking time to open . As there could be eway bill einvoice server issue.
Step 4: Disable antivirus/firewall: Temporarily disable your antivirus or firewall software as they may be blocking the internet access in BUSY. Remember to enable them after the cancellation is complete.

How do I deduct service charges from the product bill before generating the E-Invoice?

You can deduct the service charges while creating the bill sundry by the name of service charges and tag the account seperately for posting the service cost.
 Pls follow the below steps for service charge as bill sundry :
 Step 1: Click on Administration
 Step 2: Then Masters
 Step 3: Then Bill Sundry
 Step 4: Then Add by the service charge and select the bill sundry type as addictive and nature as others
 Step 5: Then In left bottom, Accounting in purchase then enable the affect accounting and the adjust in the purchase amount then tag the service charge account in the option account head to post and save it.

Why am i unable to see the generate e invoice option after saving the sales invoice?

If the E invoicing option is showing after saving sales voucher , you can follow the steps mentioned below:-
 Step 1: Go to Administration 
 Step 2: Click on Configuration
 Step 3: Then Select the Voucher series configuration tab
 Step 4: Click on Sales and then select Series for same
 Step 5: Select Y for Generate E invoice after saving 
 Step 6: Save the configuration
 Step 7: Go to transaction and then select sales voucher type
 Step 8: Click on Modify to open the invoice for which the E-invoice is to be generated.
 Step 9: Re save the voucher , you will get option to generate e invoice

How do I generate e invoices in bulk for multiple bills at once from BUSY?

To generate e invoices in bulk from BUSY, you need to follow these steps:
 Step 1: Go to Transaction menu and click on GST Misc. Utilities.
 Step 2: Select E invoice Management then click on Generate / Print E invoice.
 Step 3: Choose the option for geneation of e invoice such as Automatic, JSON or Plain Excel.
 Step 4: Select the voucher type and enter the date range for which bills you want to generate e invoice.
 Step 5: Click on Load List then you can select the voucher, you can select all.
 Step 6: Now, click on Generate E invoice or press F2 and e invoices will generate.

What should I do if IRN is not getting generated for an invoice?

If IRN is not getting generated in BUSY, it means E invoice generation is failed. So you can try these common trobleshooting steps:
Step 1: Check GSP configurations from GST / VAT and validate the GSP user id and password.
Step 2: In the Transport Details window all the mandatory details are entered such as place, pincode and e invoice required option is Y.
Step 3: Ensure that the HSN / SAC Codes are valid in the item masters.
Step 4: Check the UQC ( Unit Qunatity Code) is specified in the unit masters.
Step 5: GSTIN is valid of party.
These are some troubleshooting steps, furthermore depends on that error message you are getting.

What details should I check before generating the e-invoice?

First check your turnover is crossed 5crore in 2017-18 to 2022-23 financial year. If Yes then please follow below mention steps for E-invoice generation from BUSY:-
 Step 1:- Login Eway Bill Portal
 Step 2:- Registration
 Step 3:- For GSP
 Step 4:- Verify OTP 
 Step 5:- Add new GSP Id and password Select GSP Webtel Electrosoft Pvt Ltd, then enter this in BUSY GSP Configration
 Please follow below mention steps for GSP Configration for E-invoice:-
 Step 1:- Administration Tab
 Step 2:- Configration 
 Step 3:- Feature/option
 Step 4:- GST/VAT
 Step 5:- Enable E-invoice required
 Step 6:- GSP Configration enter GSP Id password which is generated from E-way bill portal

How do I view and manage previously generated e-invoices?

To view and manage previously generated e-invoices in BUSY follow below steps:
Step 1: Go to transaction menu then click on gst miscellaneous utilities option
Step 2: Then click on E-invoice management option
Step 3: Then click on generate/print E-invoice
Step 4: Then open that report and select the date range and then you will be able to check previously generated e-invoice report with their acknowledgement number and other details
Note: You can only view the previously generated e-invoice data through above mentioned steps if you have generated e-invoice directly from BUSY 
if you have generated e-invoice from portal you need to login on e-invoice portal to check the previously generated e-invoice data

I made a mistake while generating an E-Invoice. How can I cancel or delete the invoice?

As per Government norms, once an E invoice is generated, it cannot be modified nor recommended to delete the invoice. However, if the E-invoice is generated with incorrect information, it can be cancelled and then generated afresh.
 Please follow the below step to cancel E invoice from BUSY :-
 Step 1: Go to transaction 
 Step 2: Then select Sales voucher type 
 Step 3: Click on Modify to open the invoice for which the e-invoice is to be canceled.
 Step 4: Press Ctrl+X shortcut to cancel invoice with e invoice and mention the remark for same.
 Note- An E invoice can be cancelled within 24 hours.

How do i check whether e-invoices is successfully generated or not from BUSY software?

If you want to check whether e-invoice is successfully generated from BUSY software or not Please follow these steps:
Step 1: Go to transactions menu
Step 2: Then click on gst miscellaneous utilities
Step 3: Then click on E-invoice management option
Step 4: Then click on generate/print E-invoice option
Step 5: Afterwards click on automatic button
Step 6: Then select the required fields such as voucher type,date range and then click on load list button
Step 7: Then you will be able so see all the vouchers according to the voucher type and date range is selected by you
Step 8: If e-invoice is successfully generated e-invoice acknowledgement number will be visible in the specific column

Where can I find the configuration settings for WebTel and Pinnacle services in BUSY?

Follow below steps to find the configuration settings for webtel and pinnacle services in BUSY: 
 Step 1: Go in administration.
 Step 2: Click on configuration option.
 Step 3: Select Features/options, and go in GST/VAT.
 Step 4: In GST/VAT you will find an option for E invocie required , select it 'Y'.
 Step 5: Define the e inovice configuration as station and pincode.
 Step 6: Then you will get the option for GSP configuration, In which it asks to mention GSP ID for webtel electrosoft pvt. ltd and pinnacle finserv advisors private limited.
 Step 7: Mention user name password and validate it.
 Step 8: Then save the configuration.

Frequently AskedQuestions