Frequently Asked
Questions

Find Solutions to Common Issues Related to taxation - e invoice generation

FAQs

Why does an error message showing"Client ID is not mapped to this user" GSP Credencial cannot be validated while trying to generate an E-Invoice?

If error message showing "Client ID is not mapped to this user" GSP Credencial cannot be validated while trying to generate an E-Invoice follow the below steps:
Solution 1:
Step :1
Check GSP credentials: Validate the GSP credentials you have provided. Make sure you have entered the correct login credentials, such as username and password, required to authenticate your GSP account. Verify the accuracy of the credentials and re-enter them if necessary.
You can validate GSP credentials from Administartion→ Configuration→ Features and option→ GST/VAT→ GST configuration
Step: 2
Check the entered value: check GSP Id mention in BUSY are same as created in E-way bill portal
Solution 2:
Re- create GSP ID on e-way bill portal

Why is the address missing when I try to generate the e-invoice? Where do I need to enter the address details?

If the address is missing when try to generate the e-invoice Follow These Steps:
 1.Go To the Company Menu Then Click on Edit company.
 2.Check all the Informations Like Company name etc.
 3.Then Go to the Administration Select Configuration Then click on Features & options.
 4.Then Click on GST/VAT Then Click Einvoice Configuration and Check Your Place & Pincode.
 5.If The Party Address Not Picking Check The Address in Account/Party Master.
 6.Check the Details in transport Window Like Station, Pin Code.
 7.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

The 'Check Possible Errors' option does not show any errors but the e-invoice still fails to generate. Why does this happen?

If the Check Possible Errors option does not show any errors, and you are still unable to generate E-invoice, follow these steps.
 Step 1. Go to Administration, select Configuration, and then click on Features & Options.
 Step 2. Click on GST/VAT, then navigate to GSP Configuration. Click on Validate If it shows an error, try validating it using a different internet connection.
 Step 3. If you encounter a password error, you can create a different password for GSP. To do this, open your Eway Bill Portal in any browser and log in to your ID.
 Step 4. Ensure that you enter the correct GSTIN in the Party/Account Master.

I am unable to generate an E-Invoice even after entering the correct Anidex ID and password multiple times. What could be the reason?

If you are unable to generate e-invoice please follow these steps to get this solved:
Step 1: Make sure you have configured gsp/api id from e-invoice portal such as webtel,pinnacle etc 
Step 2: Make sure internet connection is stable in your system 
Step 3: Make sure input transport details and generate e-waybill after saving option is enabled from voucher series configuration 
Step 4: Ensure that all the fields specified in voucher is correct such as amount ,tax rate etc 
Step 5: Make sure BUSY should be exclude from antivirus and firewall 
Step 6: If still facing issue check the e -invoice portal may be server is under maintainance

What to do if the HSN code provided by the vendor is not accepted when generating e-invoices?

As length of HSN code depends on the annual turnover of the tax payers , Further you can follow below steps if the HSN code provided by the vendor is not accepted while generating e-invoice.
 Step 1: Open relevant voucher.
 Step 2: Then press ALT+M on item master.
 Step 3: Check the HSN code digit and click on validate.
 Step 4: If want to change HSN must take latest backup.
 Step 5: Validate and save it.
 Step 6: Remove and re enter that particulate item in voucher.
 Step 7: Re save the voucher and proceed for generation.
 If still issue persists then can share concen on support@busy.in

Why an error message stating "Invalid E-Invoice: Bill From Address 1" while trying to generate an E-Invoice?

This error occurs when the company address field is not properly filled. 
If error message show "Invalid E-Invoice: Bill From Address 1" while trying to generate an E-Invoice then follow the steps:
Step :1
Verify the address: Double-check the address you have entered in the "Company Address " field. Ensure that it is accurate, complete, and in the correct format.
To modify address details click on company tab→ Edit company.
Ensure address to be specified in all 4 lines.
Step: 2
Special characters or symbols: Ensure that the address does not contain any special characters or symbols that may be incompatible with the e-invoicing system. Stick to standard alphanumeric characters for address details.

How do I generate an e-invoice along with the sales invoice?

To generate the E invoice along with the sales invoice in BUSY, you need to follow these steps:
Step 1: Go to Transaction menu and select the voucher type of which you want to generate E Invoice.
Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 3: Enter other details in transport details window such as Place, Pincode, etc and save.
Step 4: After saving the voucher a window will appear of E Invoice generation, select yes on it.
Step 5: Check all the details and generate E invoice and wait for the process. After that you can print E invoice.

What module or feature in BUSY allows the generation of e-invoices?

BUSY GST/VAT module have E-invoice required feature enable and configure GSP id password which is generated from E-way bill portal and enter in BUSY.
 For generation of GSP ID and password please follow below mention steps:-
 Step 1:- Login E-way bill portal 
 Step 2:- Registration
 Step 3:- For GSP
 Step 4:- Verify OTP and create GSP ID password. same id password enter in BUSY.
 Enable E-invoice option in BUSY please follow below mention steps:-
 Step 1:- Administration Tab
 Step 2:- Configration
 Step 3:- Feature/option
 Step 4:- GST/VAT
 Step 5:- Enable E-invoice required and enter GSP id password 
 Note:- For GSP select Webtel electrosoft pvt. ltd.

Guide me on setting up E-Invoicing in BUSY.

Step 1: Go to Administration.
 Step 2: Select Configuration.
 Step 3: Click on Features/Options.
 Step 4: Select GST/VAT Left hand side E invoice Required option yes.
 Step 5: Click on Configuration From place and pincode mention.
 Step 6: Go to GSP Configuration mention Webtell USer ID and Pinnacle Finserve Advisors Private Limited ID then validate.
 Step 7: Click on Configuration Select voucher series Configuration.
 Step 8: Select Sales series then right hand side go to Vocuehr conifguration.
 Step 9: Generate E invoice after saving voucher yes and Input Transport Details Yes.
 Step 10: While creating E invoice In Transport window you need to e Invoice Required yes.

There is a mention of tax invoices in the call. How can I start creating tax invoices in BUSY instead of regular invoices? What additional configuration is needed?

To create a Tax invoices in BUSY then follow the steps.
 Step 1. Go to Administration and click on configuration option.
 Step 2. Now click on Features and Options then click on GST VAT Button.
 Step 3. Enable GST VAT reporting by Tick then select the type of TAX as GST.
 Step 4. Now Click on Create default GST Masters button.
 Step 5. Then Define your GST number in respective field and click on save button to save the changes.
 Step 6. Now make an invoice and select sale or purchase type to calculate the GST in vouchers then enter the details and save the invoice.