Frequently Asked
Questions

Q: The shipping pin code is incorrect on my e-invoice generated from BUSY. How can I fix this?

As per Government norms, once an E invoice is generated, it cannot be edited or modified the shipping pin code neither from BUSY not from E invoice portal. Further, if the E invoice is generated with incorrect information, You can be cancelled and then generated afresh. In BUSY, we can cancel the E invoice bill with the invoice. Please follow the below step to cancel E invoice bill from BUSY :- Step 1: Go to transaction Step 2: Click on required voucher type . Step 3: Click on modify and open the invoice Step 4: Press Ctrl+X shortcut to cancel invoice with E invoice and mention the remark for same.

Q: I am unable to generate the e-invoice and e-way bill together on the same page. How can I resolve this?

To resolve the issue of not being able to generate the e-invoice and e-way bill together on the same page in BUSY, you can try the following steps: 1. Make sure you have the latest version of BUSY installed. 2. Check if you have entered all the required details correctly for both the e-invoice and e-way bill. 3. Ensure that there are no special characters or invalid characters in the document number or any other fields. 4. Try saving the party master details again and make sure all the necessary information is filled in correctly. 5. If the issue persists, contact the customer support team of BUSY for further assistance.

Q: What is the process to follow when the e-invoice portal is down and I can't generate new e-invoices?

If E-invoice portal is down and you are not able to create E-invoice from BUSY. Then wait for sometime and then check if still same issue you can generate E-invoice file as a JSON and upload on portal. Please follow below mention steps for then JSON file generation:- Step 1:- Create Invoice and press Yes for E-invoice generation Step 2:- Select JSON instead of Automatic Step 3:- Define path where the file get save Step 4:- Login E-way bill portal Step 5:- Select E-invoice portal and upload JSON file in bulk Generation option Step 6:- Your E-invoice will generate. Take print

Q: I am getting an error related to HSN code length while generating e-invoices. How can I resolve this?

You should mention the HSN code of item , as per your annual turnover ,According to government guidelines, Taxpayers with an AATO (Annual aggregate Turnover) of less than Rs. 5 crore will still be required to use at least a 4-digit HSN code and In case of export and imports under the GST HSN should be 8 digits. Further to correct the error follow below steps: Step 1: Take latest baackup of data. Step 2: Then go in relevant item master. Step 3: Mention correct HSN code accordingly with your annual turnover. Step 4: Save and proceed for generation.

Q: I want to take an OTP or regenerate credentials in BUSY for E-Invoice?

If you want to generate credentials for E-invoice please follow below steps : Step 1: Open E-way bill portal in your browser ewaybillgst.gov.in Step 2: Enter E- way bill portal log in credential. Step 3: Then click on Registration Step 4: Click on For GSP Step 5: Enter your registered mail id and registered mobile number and then click on send OTP. Step 6: Enter OTP and verify same Step 7: Then click on Add/new and select GSP. Step 8: Then select GSP name Webtal Electrosoft Private Limited or Pinnacle Finserv Advisors Private Limited. Step 9: Then mention username and create a password and add.

Q: Why is the e-invoice generation option not visible in BUSY after configuration?

If all configurations for enabling E-invoice generation are configured and not getting option for generation of E-invoice then these could be the reasons: Step 1: Go to the Administartion Menu Step 2: Click on Configuration Step 3: Click on Voucher series cofniguration Step 4: Click on voucher and select series then Click on Voucher Configuration Step 5: Make sure Input Transport Detail option is Enabled as Y Step 6: Enable Generate E-invoice after saving option as Y and save it Step 7: When generating an invoice in the Transport Detail window E-invoice Required option as Y then proceed for generate an E-invoice

Q: How do I check if my BUSY e-invoicing feature is configured correctly?

To check if your BUSY e-invoicing feature is configured correctly, you can verify the following: 1. Ensure that you have a valid GSP (GST Suvidha Provider) user ID created on the GST portal. 2. Go to the Administration section in BUSY. 3. Navigate to GST/VAT parameters. 4. Check if the GSP ID is correctly configured in the e-invoicing settings. 5. Make sure that the e-invoicing feature is enabled. 6. Save the settings and test by creating a voucher to see if the e-invoice is generated successfully. If you encounter any issues, you can reach out to BUSY customer support for further assistance.

Q: How can I troubleshoot issues with E-Invoice generation in BUSY?

To troubleshoot issues with E-Invoice generation in BUSY, you can check the following steps: 1. Make sure you are using the latest version of the softwrae and no other pending updates are there. 2. Check the validity of your GSTIN number and ensure it is correctly entered in the software. 3. Verify the state code mapping for your GSTIN number. 4. Make sure you have entered the correct HSN codes for the items in your invoice. 5. Validate all HSN codes used in the invoice. 6. Ensure that you have a stable internet connection. 7. Restart the software and try generating the E-Invoice again.

Q: How do I generate an E invoice in BUSY?

To generate a E invoice in BUSY, you can follow these steps: Step 1: Go to Transaction menu and select the voucher type of which you want to generate E Invoice. Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc. Step 3: Enter other details in transport details window such as Transporter, Vehicle no., Place, Pincode, etc and save. Step 4: After saving the voucher a window will appear of E Invoice generation, select yes on it. Step 5: Check all the details and generate E invoice and wait for the process. After that you can print E invoice.

Q: I want to enable the feature in BUSY to generate E-Way Bills, but unable to find it. Can you please guide me on the menu path to access E-Way bill generation?

To the enable the e-invoice in BUSY, kindly follow the step below: Step1: Administration menu, Select the configuration. Step2: Go to feature and option, click on GST/VAT Step3 : Click on e-invoice configure, enable and mention the necessary details Step4 : Then configuration GSP ID, Login on e-way bill portal. Step5: Find registration option and select the For GSP Step6: Verify the OTP and Click on add/new users Step7: And Create Two GSP id of webtel and pinnacle Step8: mention both id in GSP configuration. And save the configure. Step9: Voucher series configuration, select the Voucher type sale . Step10: Click on voucher configuration. Step11: Generate e-invoice after saving yes .

Find Solutions to Common Issues Related to taxation - e invoice generation

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Errors (RTE/Ransome), Feedbacks and Bugs

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License Management/Softlock/Hardlock

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Dealer Complaint/Issues

The shipping pin code is incorrect on my e-invoice generated from BUSY. How can I fix this?

As per Government norms, once an E invoice is generated, it cannot be edited or modified the shipping pin code neither from BUSY not from E invoice portal. Further, if the E invoice is generated with incorrect information, You can be cancelled and then generated afresh.
In BUSY, we can cancel the E invoice bill with the invoice.
Please follow the below step to cancel E invoice bill from BUSY :-
Step 1: Go to transaction 
Step 2: Click on required voucher type .
Step 3: Click on modify and open the invoice 
Step 4: Press Ctrl+X shortcut to cancel invoice with E invoice and mention the remark for same.

I am unable to generate the e-invoice and e-way bill together on the same page. How can I resolve this?

To resolve the issue of not being able to generate the e-invoice and e-way bill together on the same page in BUSY, you can try the following steps:
1. Make sure you have the latest version of BUSY installed.
2. Check if you have entered all the required details correctly for both the e-invoice and e-way bill.
3. Ensure that there are no special characters or invalid characters in the document number or any other fields.
4. Try saving the party master details again and make sure all the necessary information is filled in correctly.
5. If the issue persists, contact the customer support team of BUSY for further assistance.

What is the process to follow when the e-invoice portal is down and I can't generate new e-invoices?

If E-invoice portal is down and you are not able to create E-invoice from BUSY. Then wait for sometime and then check if still same issue you can generate E-invoice file as a JSON and upload on portal. Please follow below mention steps for then JSON file generation:-
 Step 1:- Create Invoice and press Yes for E-invoice generation 
 Step 2:- Select JSON instead of Automatic 
 Step 3:- Define path where the file get save
 Step 4:- Login E-way bill portal 
 Step 5:- Select E-invoice portal and upload JSON file in bulk Generation option 
 Step 6:- Your E-invoice will generate. Take print

I am getting an error related to HSN code length while generating e-invoices. How can I resolve this?

You should mention the HSN code of item , as per your annual turnover ,According to government guidelines, Taxpayers with an AATO (Annual aggregate Turnover) of less than Rs. 5 crore will still be required to use at least a 4-digit HSN code 
 and In case of export and imports under the GST HSN should be 8 digits. 
 Further to correct the error follow below steps: 
 Step 1: Take latest baackup of data. 
 Step 2: Then go in relevant item master. 
 Step 3: Mention correct HSN code accordingly with your annual turnover. 
 Step 4: Save and proceed for generation.

I want to take an OTP or regenerate credentials in BUSY for E-Invoice?

If you want to generate credentials for E-invoice please follow below steps : 
Step 1: Open E-way bill portal in your browser ewaybillgst.gov.in 
Step 2: Enter E- way bill portal log in credential. 
Step 3: Then click on Registration 
Step 4: Click on For GSP 
Step 5: Enter your registered mail id and registered mobile number and then click on send OTP. 
Step 6: Enter OTP and verify same 
Step 7: Then click on Add/new and select GSP. 
Step 8: Then select GSP name Webtal Electrosoft Private Limited or Pinnacle Finserv Advisors Private Limited. Step 9: Then mention username and create a password and add.

Why is the e-invoice generation option not visible in BUSY after configuration?

If all configurations for enabling E-invoice generation are configured and not getting option for generation of E-invoice then these could be the reasons:
 Step 1: Go to the Administartion Menu
 Step 2: Click on Configuration 
 Step 3: Click on Voucher series cofniguration 
 Step 4: Click on voucher and select series then Click on Voucher Configuration
 Step 5: Make sure Input Transport Detail option is Enabled as Y
 Step 6: Enable Generate E-invoice after saving option as Y and save it
 Step 7: When generating an invoice in the Transport Detail window E-invoice Required option as Y then proceed for generate an E-invoice

How do I check if my BUSY e-invoicing feature is configured correctly?

To check if your BUSY e-invoicing feature is configured correctly, you can verify the following:
 1. Ensure that you have a valid GSP (GST Suvidha Provider) user ID created on the GST portal.
 2. Go to the Administration section in BUSY.
 3. Navigate to GST/VAT parameters.
 4. Check if the GSP ID is correctly configured in the e-invoicing settings.
 5. Make sure that the e-invoicing feature is enabled.
 6. Save the settings and test by creating a voucher to see if the e-invoice is generated successfully.
 If you encounter any issues, you can reach out to BUSY customer support for further assistance.

How can I troubleshoot issues with E-Invoice generation in BUSY?

To troubleshoot issues with E-Invoice generation in BUSY, you can check the following steps: 
1. Make sure you are using the latest version of the softwrae and no other pending updates are there.
2. Check the validity of your GSTIN number and ensure it is correctly entered in the software. 
3. Verify the state code mapping for your GSTIN number. 
4. Make sure you have entered the correct HSN codes for the items in your invoice. 
5. Validate all HSN codes used in the invoice. 
6. Ensure that you have a stable internet connection. 
7. Restart the software and try generating the E-Invoice again.

How do I generate an E invoice in BUSY?

To generate a E invoice in BUSY, you can follow these steps:
Step 1: Go to Transaction menu and select the voucher type of which you want to generate E Invoice.
Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 3: Enter other details in transport details window such as Transporter, Vehicle no., Place, Pincode, etc and save.
Step 4: After saving the voucher a window will appear of E Invoice generation, select yes on it.
Step 5: Check all the details and generate E invoice and wait for the process. After that you can print E invoice.

I want to enable the feature in BUSY to generate E-Way Bills, but unable to find it. Can you please guide me on the menu path to access E-Way bill generation?

To the enable the e-invoice in BUSY, kindly follow the step below:
Step1: Administration menu, Select the configuration. 
Step2: Go to feature and option, click on GST/VAT
Step3 : Click on e-invoice configure, enable and mention the necessary details
Step4 : Then configuration GSP ID, Login on e-way bill portal.
Step5: Find registration option and select the For GSP
Step6: Verify the OTP and Click on add/new users 
Step7: And Create Two GSP id of webtel and pinnacle 
Step8: mention both id in GSP configuration. And save the configure.
Step9: Voucher series configuration, select the Voucher type sale .
Step10: Click on voucher configuration.
Step11: Generate e-invoice after saving yes .

Frequently AskedQuestions