Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
Why am I unable to see the E-invoice configuration option in BUSY? Where can I find this?
Solution 1: First need to check your BUSY model as E-invoicing is available in Standard/Saffron/Enterprise/Emerald model only.
Solution 2:To find the E-Invoice configuration option in BUSY you may follow below steps:
Step 1: Go in administration.
Step 2: Select configuration option.
Step 3: Click on feature/options.
Step 4: Select GST/VAT.
Step 5: Then the option will appear as E-invoice required.
What details and features are available in the BUSY portal?How to generate an e-invoice in BUSY?
In the BUSY, you can enter and manage various details such as your company name, GST details, pin code, and transporter information.
To generate an e-invoice in BUSY, you need to save a voucher with the necessary details like customer information, item details, and tax information. After saving the voucher, BUSY will prompt you to generate an e-invoice, which can be directly sent to your customers.
I am confused between normal invoice PDF and e-invoice PDF. What is the difference?
The main difference between the e inovice pdf and normal pdf of BUSY is that e invoice pdf is generated by government portal with contains all information of invoice and allows print QR code of einvoice. On the other end normal pdf is the BUSY internal invoice pdf which also contains all invoice details and you can also configure the BUSY format according to your need.
The system is not accepting my pincode while generating e-invoice. What should I do?
If you are getting From pin code error while generating E invoice then you should check and update the correct company pincode by following these steps:
Step 1: Go to administration section then click on Configuration menu
Step 2: Choose the features and option then select GST/VAT tab.
Step 3: Now, click on E invoice configure tab then update the correct Company pin code then generate the E invoice.
What configuration settings do I need to adjust in order to enable the generation of e invoices after saving a regular invoice in BUSY?
To enable Generate E invoice after saving option for sales invoice in BUSY, follow these steps
Step 1: Go to Administration and click on Configuration.
Step 2: Select Voucher Series Configuration then select the voucher type for which you want to set these prompts.
Step 3: Select the voucher series and click on Voucher Configuration.
Step 4: Specify Y to enable Generate E invoice After Saving and save the configuration.
I enabled e-invoicing in BUSY, but the pop-up to upload JSON does not show when I save a voucher. How can I resolve this?
When E invoice popup not showing while saving the voucher then make sure that the E invoice generation option is enable from the below steps.
Step 1: Click on Administration
Step 2: Then Configuration
Step 3: Then Voucher Series Configuration
Step 4: Select required Voucher Type & Series
Step 5: Then Voucher Configuration
Step 6: On Right Side,Enable the generate e invoice after saving the voucher.
What is the IRN number and how can I find it?How to resolve issues if the e-invoice is not reflecting on the GST portal?
IRN or Invoice Reference Number, is a unique identifier assigned to each e-invoice generated on the GST portal. It is a crucial element of the e-invoicing system in India, serving as a way to track and authenticate electronic invoices.
If the e-invoice is not reflecting on the GST portal, it is advisable to promptly contact the GST helpdesk or seek assistance from a qualified GST professional.
There is a problem with reconciliation of E-Invoices in BUSY. The numbers don't match government portal. What should I do?
We cannot reconcile E-Invoices in BUSY, but we can view the report to check if E-Invoices have been generated or not by following these steps.
Step 1. Go to Transactions.
Step 2. Click on GST Misc.
Step 3. Select E-way bill and E-invoice management.
Step 4. Click on Generate/print E-invoice.
Step 5. Now, you can view the report of generated E-Invoices or E-Invoices to be generated.
How can I switch from automatic e-invoice generation to manual JSON upload for e-invoices in BUSY? What is the setting?
You can switch from automatic to manual e invoice generation from below steps.
Step 1: After saving the voucher, Window will popup for e invoice generation.
Step 2: In Popup window , Select the JSON option and generate the JSON file on desktop
Step 3: You have to open the E invoice portal and upload the JSON file then your e invoice number will get generate.
What steps should I take if my e invoices are not generating due to invalid ID errors in BUSY?
In BUSY, when you generate e invoice sometimes show invalid GSP credentials error. To fix this follow these steps:
Step 1: Administration and click on Configuration.
Step 2: Select Features / Options and click on GST / VAT.
Step 3: Click on GSP configuration and validate the GSP user id and password.
Step 4: If show invalid then need to generate again GSP id from portal and enter in BUSY.