Frequently Asked
Questions

Q: Where should I enter remarks while canceling an invoice in BUSY?

At the time of cancel an e invoice you can enter the remarks,e.g. :To cancel an E invoice through BUSY first we need to cancel the voucher as well. :After cancellation of voucher a window appear as 'Do you want to cancel an E invoice from portal' :Select Y and mention the rmarks of cancellation. :Press ok and cancel it.

Q: While generation E - invoice in BUSY showing error -.

If while generation of E - invoice from BUSY showing error - that means having issue in GSP server so You can do following things: 1: Can check by changing GSP from Webtal to pinacle or pinacle to webtal in gst configuration tab. 2: Can check later by automatic or can generate json file of E- invoice and upload on E-Invoice Portal.

Q: What is the procedure to generate e-invoices for Nepal transactions?

To generate e-invoices for Nepal transactions in BUSY, you need to follow a specific procedure. First, ensure that you have entered the correct details for the last Indian territory before the Nepal border, including the port address, port code, pin code, and state. Once these details are entered correctly, you can generate the e-invoice by clicking on the "Generate" option.

Q: Generate invoice for specific amount in BUSY. Process to customize?

As per government guideliness tax payers those annual turnover exceeding 5 cr. need to create e- invoice for each and every B2B transactions, Further BUSY asks you for Do you want to generate e-invoice after creating an invoice. you can select Yes/No as per your requirement, Apart from this there's no process for customisation to specify amount under e-invoice.

Q: Is there a way to reverse a cancelled e-invoice?

Yes, there is a way to reserve cancelled e-invoice details if you cancelled e-invoice from BUSY as when you cancel an e-invoice from BUSY then you have to cencel whole voucher so, you can enter cancelled e-invoice IRN/Ack no, in cancelled voucher's narration field as you can not re-generate e-invoice on same voucher number on which you already generated e-invoice.

Q: Why is the e-invoicing configuration option missing in BUSY?

Here are the reasons why the e-invoicing configuration option may be missing in BUSY: In the Basic Version of BUSY, the e-invoicing option is not available. If you have the Standard or Enterprise Version and still cannot see the E-invoicing option, you should contact the main user of the company in BUSY to obtain the necessary access rights for e-invoicing

Q: I made changes to the e-invoicing settings but still face issues sending e-invoices. What should I troubleshoot?

If you have made changes to the e-invoicing settings but are still facing issues sending e-invoices, you should troubleshoot the following: 1: Check your internet connection and ensure that it is stable. 2: Validate the GSP ID. 3: Exclude the BUSY application from the antivirus software. 4: Ensure that e-invoicing is enabled from the E-invoice portal.

Q: How do I change the unit quantity code (UQC) for an item in the e-invoice?

To change the unit quantity code (UQC) for an item in the e-invoice, you can go to the option to update UQC in your invoicing software. From there, you can select the appropriate UQC for the item and save the changes or you can go in administration then master then in unit and then modify and update uqc and save

Q: How do I switch between two GPS ID if one GPS server goes down?

Please follow the below steps to switch gsp in BUSY: 1: Go to administration Menu 2: Click on Configuration option 3: Press enter on features/option 4: Press enter on GST/VAT Tab then you will get GSP configuration on same window 5: Then click on gsp Configuration tab and here you can switch gsp id through select GSP for e-invoice and e-way bill and save.

Q: How long does it take to generate an e-invoice or e-way bill after entering the details?What details do I need to enter to generate e-invoices for existing and new clients?

During e-invoice generation, errors in pin codes, addresses, and other details can be corrected by updating the party details in the software portal and re-validating the information entered before trying to generate the e-invoice again. It is important to ensure that the correct address and pin code information is entered in the party master to avoid errors during e-invoice generation.

Find Solutions to Common Issues Related to taxation - e invoice generation

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Dealer Complaint/Issues

Where should I enter remarks while canceling an invoice in BUSY?

At the time of cancel an e invoice you can enter the remarks,e.g.
 :To cancel an E invoice through BUSY first we need to cancel the voucher as well.
 :After cancellation of voucher a window appear as 'Do you want to cancel an E invoice from portal'
 :Select Y and mention the rmarks of cancellation.
 :Press ok and cancel it.

While generation E - invoice in BUSY showing error -.

If while generation of E - invoice from BUSY showing error - that means having issue in GSP server so You can do following things:
1: Can check by changing GSP from Webtal to pinacle or pinacle to webtal in gst configuration tab.
2: Can check later by automatic or can generate json file of E- invoice and upload on E-Invoice Portal.

What is the procedure to generate e-invoices for Nepal transactions?

To generate e-invoices for Nepal transactions in BUSY, you need to follow a specific procedure. First, ensure that you have entered the correct details for the last Indian territory before the Nepal border, including the port address, port code, pin code, and state. Once these details are entered correctly, you can generate the e-invoice by clicking on the "Generate" option.

Generate invoice for specific amount in BUSY. Process to customize?

As per government guideliness tax payers those annual turnover exceeding 5 cr. need to create e- invoice for each and every B2B transactions, 
 Further BUSY asks you for Do you want to generate e-invoice after creating an invoice. you can select Yes/No as per your requirement, Apart from this there's no process for customisation to specify amount under e-invoice.

Is there a way to reverse a cancelled e-invoice?

Yes, there is a way to reserve cancelled e-invoice details if you cancelled e-invoice from BUSY as when you cancel an e-invoice from BUSY then you have to cencel whole voucher so, you can enter cancelled e-invoice IRN/Ack no, in cancelled voucher's narration field as you can not re-generate e-invoice on same voucher number on which you already generated e-invoice.

Why is the e-invoicing configuration option missing in BUSY?

Here are the reasons why the e-invoicing configuration option may be missing in BUSY:
 In the Basic Version of BUSY, the e-invoicing option is not available.
 If you have the Standard or Enterprise Version and still cannot see the E-invoicing option, you should contact the main user of the company in BUSY to obtain the necessary access rights for e-invoicing

I made changes to the e-invoicing settings but still face issues sending e-invoices. What should I troubleshoot?

If you have made changes to the e-invoicing settings but are still facing issues sending e-invoices, you should troubleshoot the following: 
 1: Check your internet connection and ensure that it is stable. 
 2: Validate the GSP ID. 
 3: Exclude the BUSY application from the antivirus software. 
 4: Ensure that e-invoicing is enabled from the E-invoice portal.

How do I change the unit quantity code (UQC) for an item in the e-invoice?

To change the unit quantity code (UQC) for an item in the e-invoice, you can go to the option to update UQC in your invoicing software. From there, you can select the appropriate UQC for the item and save the changes or you can go in administration then master then in unit and then modify and update uqc and save

How do I switch between two GPS ID if one GPS server goes down?

Please follow the below steps to switch gsp in BUSY:
1: Go to administration Menu
2: Click on Configuration option
3: Press enter on features/option
4: Press enter on GST/VAT Tab then you will get GSP configuration on same window 
5: Then click on gsp Configuration tab and here you can switch gsp id through select GSP for e-invoice and e-way bill and save.

How long does it take to generate an e-invoice or e-way bill after entering the details?What details do I need to enter to generate e-invoices for existing and new clients?

During e-invoice generation, errors in pin codes, addresses, and other details can be corrected by updating the party details in the software portal and re-validating the information entered before trying to generate the e-invoice again. It is important to ensure that the correct address and pin code information is entered in the party master to avoid errors during e-invoice generation.

Frequently AskedQuestions