Frequently Asked
Questions

Q: I have entered the transport distance but still face issues generating e-invoices. What should I do?

If you are facing a specific error during E invoice generation, please provide more details about the error message or the issue you are encountering so that I can offer more targeted assistance. Further, there is no link for E invoice generation with distance in the transport window, as the distance calculation is typically associated with E-way Bill purposes.

Q: While Generating E-Invoice Bill to location cannot be blank error showing, how to fix it?

To solve this issue, please update below steps : Step1 : ModiFinancial Year Custom Master Pressing ALT+M on Custom Master, or go to administration menu->Masters->Account->modiFinancial Year mode and select custom that customer master that used in the voucher. Step 2 ; Now updated Location of Custom under Station Field and also updated pincode number of customer address. Now try to Generate E-Invoice

Q: My generated e-invoice is showing error incorrect invoice number. How do I fix this?

If it show incorrect invoice number while generating E- invoice follow the below mentioned process to fix it Open the invoice and check the invoice number 1. In invoice number there should not be used the any special charecters other than / and - 2. Invoice number should not start with zero 3. Maximum charecter for invoice number can be 16

Q: I am getting an error message about location when trying to generate an e invoice in BUSY. What should I do?

If you are getting location error while generating an e invoice in BUSY, then you need to check these steps: Step 1: Check in your party master if the station field is not blank. Step 2: Check the place in the transport details window. Step 3: Check your company location in the e invoice configuration under the GST / VAT tab.

Q: The PIN code validation is not working properly in BUSY. It is rejecting valid PIN codes. How to fix this issue?

To fix this, if the PIN code validation is not working properly in BUSY, it is rejecting valid PIN codes. You need to correct the station name to validate the pin code in the customer's master as the station name, and you also need to make changes to the transport window station name to validate the pin code.

Q: I don't know if I'm using Webtel or Pinnacle with BUSY. How can I check which one I'm connected to?

To check which GSP Id you are using in BUSY, you need to follow these steps: Step 1: Open your company then go to Administration. Step 2: Select Configuration and click on Features / Options. Step 3: Click on GST / VAT tab and then you will see the option of GSP Configuration click on that and check the GSP Id.

Q: What is the process to cancel an e-invoice from the portal? How much time does it take?

To cancel an e-invoice from the portal, you need to follow the cancellation process provided by the portal. The time taken to cancel an e-invoice may vary depending on the portal and its system. It is recommended to check the specific guidelines and instructions provided by the portal for accurate information on the cancellation process and time duration.

Q: How to get the ship-to address to appear on the e-invoice when generating e-way bills in BUSY?

To get the ship to address to appear on the E way bill or e invoice you need to follow these steps: Step 1: While creating voucher You need to Feed Address and details In Billing shipping details window and save. Step 2: In Transport window you need to take transaction type Bill to ship to.

Q: How do I access past e-bills and invoices in BUSY when facing difficulties viewing them?

To access past E-invoices in BUSY follow this: Step 1: Go to transactions menu Step 2: Then click on GST miscellaneous utilities option Step 3: Then click on E-invoice management option Step 4: Then clcik on generate/print E-invoice Step 5: Open the report and you can view invoices whose E-invoice is already generated

Q: How do I validate and save the GSP configuration changes I made?

To validation your GSP Id you are using in BUSY, you need to follow these steps: Step 1: Open your company then go to Administration. Step 2: Select Configuration and click on Features / Options. Step 3: Click on GST / VAT tab and then you will see the option of GSP Configuration click on that and validate the GSP Id.

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I have entered the transport distance but still face issues generating e-invoices. What should I do?

If you are facing a specific error during E invoice generation, please provide more details about the error message or the issue you are encountering so that I can offer more targeted assistance. Further, there is no link for E invoice generation with distance in the transport window, as the distance calculation is typically associated with E-way Bill purposes.

While Generating E-Invoice Bill to location cannot be blank error showing, how to fix it?

To solve this issue, please update below steps :
Step1 : ModiFinancial Year Custom Master Pressing ALT+M on Custom Master, or go to administration menu->Masters->Account->modiFinancial Year mode and select custom that customer master that used in the voucher.
Step 2 ; Now updated Location of Custom under Station Field and also updated pincode number of customer address.
Now try to Generate E-Invoice

My generated e-invoice is showing error incorrect invoice number. How do I fix this?

If it show incorrect invoice number while generating E- invoice follow the below mentioned process to fix it 
Open the invoice and check the invoice number 
1. In invoice number there should not be used the any special charecters other than / and -
2. Invoice number should not start with zero
3. Maximum charecter for invoice number can be 16

I am getting an error message about location when trying to generate an e invoice in BUSY. What should I do?

If you are getting location error while generating an e invoice in BUSY, then you need to check these steps:
Step 1: Check in your party master if the station field is not blank.
Step 2: Check the place in the transport details window.
Step 3: Check your company location in the e invoice configuration under the GST / VAT tab.

The PIN code validation is not working properly in BUSY. It is rejecting valid PIN codes. How to fix this issue?

To fix this, if the PIN code validation is not working properly in BUSY, it is rejecting valid PIN codes. You need to correct the station name to validate the pin code in the customer's master as the station name, and you also need to make changes to the transport window station name to validate the pin code.

I don't know if I'm using Webtel or Pinnacle with BUSY. How can I check which one I'm connected to?

To check which GSP Id you are using in BUSY, you need to follow these steps:
Step 1: Open your company then go to Administration.
Step 2: Select Configuration and click on Features / Options.
Step 3: Click on GST / VAT tab and then you will see the option of GSP Configuration click on that and check the GSP Id.

What is the process to cancel an e-invoice from the portal? How much time does it take?

To cancel an e-invoice from the portal, you need to follow the cancellation process provided by the portal. The time taken to cancel an e-invoice may vary depending on the portal and its system. It is recommended to check the specific guidelines and instructions provided by the portal for accurate information on the cancellation process and time duration.

How to get the ship-to address to appear on the e-invoice when generating e-way bills in BUSY?

To get the ship to address to appear on the E way bill or e invoice you need to follow these steps: 
 Step 1: While creating voucher You need to Feed Address and details In Billing shipping details window and save. 
 Step 2: In Transport window you need to take transaction type Bill to ship to.

How do I access past e-bills and invoices in BUSY when facing difficulties viewing them?

To access past E-invoices in BUSY follow this: 
 Step 1: Go to transactions menu 
 Step 2: Then click on GST miscellaneous utilities option 
 Step 3: Then click on E-invoice management option 
 Step 4: Then clcik on generate/print E-invoice 
 Step 5: Open the report and you can view invoices whose E-invoice is already generated

How do I validate and save the GSP configuration changes I made?

To validation your GSP Id you are using in BUSY, you need to follow these steps:
Step 1: Open your company then go to Administration.
Step 2: Select Configuration and click on Features / Options.
Step 3: Click on GST / VAT tab and then you will see the option of GSP Configuration click on that and validate the GSP Id.

Frequently AskedQuestions