Frequently Asked Questions

To enter place of supply details for e-invoice in BUSY, you may follow below steps:
 Step 1: Open desired voucher.
 Step 2: Mention item details.
 Step 3: Then proceed for save.
 Step 4: A window will appear called transport details.
 Step 5: Mention the station (Where you want to supply) and pincode.
 Step 6: Save the informtion and proceed.

To remove the transporter name and vehicle number from the invoice in BUSY,Follow below steps:
 Step 1: Open relevant voucher.
 Step 2: Then mention required details.
 Step 3: Transporter window will appear, press F4 on transporter name.
 Step 4: Delete through F8 and go back.
 Step 5: Then leave vehicle number field as blank.
 Step 6: Save and proceed.

Follow below steps to resolve the errors which preventing QR code and acknowledgement number generation: 
 Step 1: Invoice number must be new. 
 Step 2: Check Invoice on portal,As is it generated previously or not. 
 Step 3: Ensure there should be no duplicacy in invoice number. 
 If still issue persists then can share concern on support@busy.in

If you are getting location error while generating an e invoice in BUSY, then you need to check these steps:
Step 1: Check in your party master if the station field is not blank.
Step 2: Check the place in the transport details window.
Step 3: Check your company location in the e invoice configuration under the GST / VAT tab.

To fix this, if the PIN code validation is not working properly in BUSY, it is rejecting valid PIN codes. You need to correct the station name to validate the pin code in the customer's master as the station name, and you also need to make changes to the transport window station name to validate the pin code.

To check which GSP Id you are using in BUSY, you need to follow these steps:
Step 1: Open your company then go to Administration.
Step 2: Select Configuration and click on Features / Options.
Step 3: Click on GST / VAT tab and then you will see the option of GSP Configuration click on that and check the GSP Id.

To cancel an e-invoice from the portal, you need to follow the cancellation process provided by the portal. The time taken to cancel an e-invoice may vary depending on the portal and its system. It is recommended to check the specific guidelines and instructions provided by the portal for accurate information on the cancellation process and time duration.

To get the ship to address to appear on the E way bill or e invoice you need to follow these steps: 
 Step 1: While creating voucher You need to Feed Address and details In Billing shipping details window and save. 
 Step 2: In Transport window you need to take transaction type Bill to ship to.

To access past E-invoices in BUSY follow this: 
 Step 1: Go to transactions menu 
 Step 2: Then click on GST miscellaneous utilities option 
 Step 3: Then click on E-invoice management option 
 Step 4: Then clcik on generate/print E-invoice 
 Step 5: Open the report and you can view invoices whose E-invoice is already generated

To validation your GSP Id you are using in BUSY, you need to follow these steps:
Step 1: Open your company then go to Administration.
Step 2: Select Configuration and click on Features / Options.
Step 3: Click on GST / VAT tab and then you will see the option of GSP Configuration click on that and validate the GSP Id.