Frequently Asked Questions

For creation of GSP id for E-invoicing please follow below mention steps:-
 Step 1:- Login E-way bill portal
 Step 2:- Registration
 Step 3:- For GSP 
 Step 4:- Verify OTP and then create GSP ID password For Webtel select webtel electrosoft pvt ltd
 E-way bill and E-invoicing GSP id password is same for both only difference in configration in BUSY

If you have made changes to the e-invoicing settings but are still facing issues sending e-invoices, you should troubleshoot the following: 
 1: Check your internet connection and ensure that it is stable. 
 2: Validate the GSP ID. 
 3: Exclude the BUSY application from the antivirus software. 
 4: Ensure that e-invoicing is enabled from the E-invoice portal.

To change the unit quantity code (UQC) for an item in the e-invoice, you can go to the option to update UQC in your invoicing software. From there, you can select the appropriate UQC for the item and save the changes or you can go in administration then master then in unit and then modify and update uqc and save

Please follow the below steps to switch gsp in BUSY:
1: Go to administration Menu
2: Click on Configuration option
3: Press enter on features/option
4: Press enter on GST/VAT Tab then you will get GSP configuration on same window 
5: Then click on gsp Configuration tab and here you can switch gsp id through select GSP for e-invoice and e-way bill and save.

If you cancel an invoice and if you have already generated a E- invoice for that invoice then after cancillation of invoice it will ask you for a cancillation of E-invoice as well if you select yes in that window then e-invoice also be cancel if you select no then only invoice will be treated as cancel E-invoice remain same

From place pincode error means you have wrong defined the pincode in the E invoice configuration.
 Pls follow the below steps :
 Step 1: Click on Administration
 Step 2: Then Configuration 
 Step 3: Then Features and Options
 Step 4: Then GST VAT Option
 Step 5: Click on E invoice required option then mention the from pincode and save it.

If you require to link your GSTIN in BUSY for E-invoice purpose then you need to follow the steps below :
1. Go to Administration 
2. Click on Configuration
3. Go to GST and VAT 
4. Make sure you have specified the GSTIN here.
4. Specify Y for Enable envoice and mention the Username and Password as per generated for the relevant GSP.

At the time of cancel an e invoice you can enter the remarks,e.g.
 :To cancel an E invoice through BUSY first we need to cancel the voucher as well.
 :After cancellation of voucher a window appear as 'Do you want to cancel an E invoice from portal'
 :Select Y and mention the rmarks of cancellation.
 :Press ok and cancel it.

If while generation of E - invoice from BUSY showing error - that means having issue in GSP server so You can do following things:
1: Can check by changing GSP from Webtal to pinacle or pinacle to webtal in gst configuration tab.
2: Can check later by automatic or can generate json file of E- invoice and upload on E-Invoice Portal.

To generate e-invoices for Nepal transactions in BUSY, you need to follow a specific procedure. First, ensure that you have entered the correct details for the last Indian territory before the Nepal border, including the port address, port code, pin code, and state. Once these details are entered correctly, you can generate the e-invoice by clicking on the "Generate" option.