Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
The PIN code validation is not working properly in BUSY. It is rejecting valid PIN codes. How to fix this issue?
To fix this, if the PIN code validation is not working properly in BUSY, it is rejecting valid PIN codes. You need to correct the station name to validate the pin code in the customer's master as the station name, and you also need to make changes to the transport window station name to validate the pin code.
I don't know if I'm using Webtel or Pinnacle with BUSY. How can I check which one I'm connected to?
To check which GSP Id you are using in BUSY, you need to follow these steps:
Step 1: Open your company then go to Administration.
Step 2: Select Configuration and click on Features / Options.
Step 3: Click on GST / VAT tab and then you will see the option of GSP Configuration click on that and check the GSP Id.
Why am I getting errors like "bill-to-party location is blank" when trying to generate an e-invoice in BUSY? How can I fix this?
If you are getting errors like 'bill-to-party location is blank' when trying to generate an e-invoice, follow these steps:
1.Ensure that you enter the station and pincode in the Party/Account master or in the Transport Window.
2.When you enter the location in the Party/Account master or in the Transport Window, this error will be resolved.
The E-Invoice are getting generated but without the e-way bills details embedded. What setting do I need to change?
To embed the e-way bill details in the E-invoice ,yu may follow below steps:
Step 1: While creating relevant voucher, Go in transport window.
Step 2: Then there's an option for generate e-way bill within E-Invoice.
Step 3: Select Y on that window.
Step 4: Check after generate as it will show E-way bill details within E-invoice
Do I need to enter my party's pin codes for e-invoicing? Where can I add them in BUSY?
Yes, you need to specify party station and pin code for E invoicing in BUSY.
To Update the pincode in party master, follow these steps:
Step 1: Click on administration then click onmaster menu
Step 2: Choose the account option then select modify tab
Step 3: Update the pin code and station in its respective field and save the account master.
Why am I getting errors during e-invoice generation despite no issues with sales invoice data in BUSY?
While generating e-invoice in BUSY without any error, Follow these guidelines :
1: Voucher should be creating correct and in proper manner.
2: Transaction should be B2B.
3: In item master, mention correct tax category.
4: In Account Master, mention correct Station ,Pincode and GST number.
5: Enter correct Information in BUSY.
The government portal says my e-invoice is rejected. How do I correct it in BUSY?
To correct a rejected e-invoice in BUSY, you need to identify the reason for rejection mentioned on the government portal. Once you know the reason, you can make the necessary corrections in BUSY and generate a new e-invoice with the correct details. You also have to cancel that voucher in BUSY also along with the e invoice.
There are issues with UQC code mapping while generating E-Invoices. What should I do?
If your are facing and UQC error while generating an E-Invoice from BUSY then follow the steps.
Step 1. Go to Transaction menu then click on GST Misc. Utilities.
Step 2. Then click on Update HSN SAC Description then define HSN code wise descirption and click on save button to save the descriptoin on HSN code wise.
Why is the invoice generation on the Allias name and not on item name?
Invoice generation is done using the alias name rather than the item name. To resolve this, follow these steps:
Step 1: Open BUSY.
Step 2: Go to Transactions.
Step 3: Click on Voucher Type and open it.
Step 4: During voucher saving, generate E-invoice and select the Account name as Name, not Alias.
While validating the GSP, it is showing some errors. Could you please help me?
While Revalidating the GSP if it shows an error then follow these steps to solve it:
Step 1: Ensure that you have entered the correct GSP user ID and Credentials
Step 2: Change the Internet and check
Step 3: Create the GSP user Id and Password once again and validate it. Step 4: Disable the antivirus and then try