Frequently Asked
Questions

Q: I am unable to enter the vehicle number or transporter ID while generating the e-invoice. What are the mandatory fields?

The mandatory fields for generating an e-invoice: 1.E-invoice is applicable only for B2B invoices 2. GST No.,place and pincode in Party masters 3. UQC for E-invoice define in unit masters 4. tax category and correct HSN code in Item masters 5. Select sub type and transaction type in Transportation window

Q: Why is E-invoice getting activated in BUSY when I try to generate invoices? How can I deactivate it?

If you want to deactivate E-invoice feature in BUSY you can follow these steps: Step 1: Go to administration menu Step 2: Then click on configuration Step 3: Then click on features and option Step 4: Afterwards click on GST/VAT Step 5: Then select E-invoice required option as N To deactivate or disable this feature then save the configuration

Q: I am trying to generate an e invoice but it is giving an error saying "invalid e-invoice bill to location". How can I resolve this?

When generating an e-invoice, if you encounter an error stating that Invalid E-Invoice Bill To Location, follow the steps below to resolve it: Step 1: Ensure that you have mentioned the proper party location in the account master and in the transporter window. Step 2: Check whether any special characters are entered in the account master.

Q: Will my cash sales data into the BUSY return filing automatically with E-Invoicing enabled? Or do I need to enter it manually ?

In cash sale billing, the user is not required to generate an E-invoice because it involves unregistered parties, i.e., B2C transactions. E-invoices are only required for B2C billing. If the issue persists, please contact our 24/7 centralized customer support at 8282828282 or 1140964096. For further assistance, you can also email us at Support@busy.in.

Q: What is the registration process to get a GSP ID for e-invoicing? Which portals do I need to visit?

For GSP id and password registration please follow below mention steps:- Step 1:- Login E-way bill portal Step 2:- Registration Step 3:- Select For GSP Step 4:- Verify OTP and add GSP id and password by selecting GSP webtel electrosoft pvt ltd And same id password enter in BUSY GSP configration in GST/VAT module

Q: What information do I need to have ready when asking about e-invoicing issues?

When asking about e-invoicing issues, it is helpful to have the following information ready: Step 1 : Details of the specific issue or error message encountered Step 2 : GSP ID configuration status Step 3 : Information about the invoice or bill in question Step 4 : Any relevant technical details or steps taken before the issue occurred

Q: How to fix Einvoice not enbaale issue?

To enable e-invoices in BUSY , follow the below steps: 1: Open a BUSY company and select Administration 2: Under Administration, select Configuration 3: Under configuration, select features options 4: Under features options, select GSTVAT 5: Under GST VAT there is option E invoice required enabled it. 6. after that entered GSP details with ID and password then save configuration.

Q: How do I change the PIN code in BUSY to reflect Delhi for generating bills from Delhi?

Step1: Need to ensure that the party location entered in the party master. Step2: Modify the party masters ensure that pin code and station entered Step3: Also need to enter the place and pin code in the transportation details of the invoice. Step 4: Add in company menu edit company location Delhi

Q: How to resolve the "Invoice Required" issue when unable to generate an invoice in BUSY?

To resolve the invoice required issue you need to follow these steps: Step 1: While creating invoice in transport window E invoice required option yes Then save. Step 2: After saving voucher window will appear Do you want to generate E invoice you need to yes and proceed for e invoice generation.

Q: How do I cancel an IRN that has been generated wrongly in BUSY? What is the process?

To cancel an IRN or E Invoice in BUSY, you can follow these steps: Step 1: Open that voucher which E invoice you want to cancel. Step 2: Click on cancel button located on top right corner or press ALT+X. Step 3: Set Y on cancel E invoice on Govt portal and mention reason and remarks.

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Dealer Complaint/Issues

I am unable to enter the vehicle number or transporter ID while generating the e-invoice. What are the mandatory fields?

The mandatory fields for generating an e-invoice: 
 1.E-invoice is applicable only for B2B invoices 
 2. GST No.,place and pincode in Party masters 
 3. UQC for E-invoice define in unit masters 
 4. tax category and correct HSN code in Item masters 
 5. Select sub type and transaction type in Transportation window

Why is E-invoice getting activated in BUSY when I try to generate invoices? How can I deactivate it?

If you want to deactivate E-invoice feature in BUSY you can follow these steps:
Step 1: Go to administration menu
Step 2: Then click on configuration
Step 3: Then click on features and option
Step 4: Afterwards click on GST/VAT 
Step 5: Then select E-invoice required option as N To deactivate or disable this feature then save the configuration

I am trying to generate an e invoice but it is giving an error saying "invalid e-invoice bill to location". How can I resolve this?

When generating an e-invoice, if you encounter an error stating that Invalid E-Invoice Bill To Location, follow the steps below to resolve it:
Step 1: Ensure that you have mentioned the proper party location in the account master and in the transporter window.
Step 2: Check whether any special characters are entered in the account master.

Will my cash sales data into the BUSY return filing automatically with E-Invoicing enabled? Or do I need to enter it manually ?

In cash sale billing, the user is not required to generate an E-invoice because it involves unregistered parties, i.e., B2C transactions. E-invoices are only required for B2C billing. 
 If the issue persists, please contact our 24/7 centralized customer support at 8282828282 or 1140964096. For further assistance, you can also email us at Support@busy.in.

What is the registration process to get a GSP ID for e-invoicing? Which portals do I need to visit?

For GSP id and password registration please follow below mention steps:-
 Step 1:- Login E-way bill portal
 Step 2:- Registration
 Step 3:- Select For GSP
 Step 4:- Verify OTP and add GSP id and password by selecting GSP webtel electrosoft pvt ltd
 And same id password enter in BUSY GSP configration in GST/VAT module

What information do I need to have ready when asking about e-invoicing issues?

When asking about e-invoicing issues, it is helpful to have the following information ready:
Step 1 : Details of the specific issue or error message encountered
Step 2 : GSP ID configuration status
Step 3 : Information about the invoice or bill in question
Step 4 : Any relevant technical details or steps taken before the issue occurred

How to fix Einvoice not enbaale issue?

To enable e-invoices in BUSY , follow the below steps:
1: Open a BUSY company and select Administration
2: Under Administration, select Configuration
3: Under configuration, select features options
4: Under features options, select GSTVAT
5: Under GST VAT there is option E invoice required enabled it.
6. after that entered GSP details with ID and password then save configuration.

How do I change the PIN code in BUSY to reflect Delhi for generating bills from Delhi?

Step1: Need to ensure that the party location entered in the party master.
 Step2: Modify the party masters ensure that pin code and station entered 
 Step3: Also need to enter the place and pin code in the transportation details of the invoice. 
 Step 4: Add in company menu edit company location Delhi

How to resolve the "Invoice Required" issue when unable to generate an invoice in BUSY?

To resolve the invoice required issue you need to follow these steps: 
 Step 1: While creating invoice in transport window E invoice required option yes Then save. 
 Step 2: After saving voucher window will appear Do you want to generate E invoice you need to yes and proceed for e invoice generation.

How do I cancel an IRN that has been generated wrongly in BUSY? What is the process?

To cancel an IRN or E Invoice in BUSY, you can follow these steps:
Step 1: Open that voucher which E invoice you want to cancel.
Step 2: Click on cancel button located on top right corner or press ALT+X.
Step 3: Set Y on cancel E invoice on Govt portal and mention reason and remarks.

Frequently AskedQuestions