Frequently Asked
Questions

Q: How do I shift from manual invoicing to e-invoicing in BUSY, and what configurations are needed?

To enable e-invocing bill generation in BUSY, Step1: Go to administration menu. Step2: Select on configuration and click on feature and options Step3: Click on GST/VAT Step4: Enable the e-bill generation option Step5: configure GSP Configuration Step 6: Enable from Voucher Series Configuration " Generate E-invoice after saving"

Q: My e-invoices are showing incorrect or invalid document numbers, how do I correct this?

To correct the incorrect or invalid document numbers on your invoices you need to check the following: 1. There should not use Special charecters other than /and - in invoice number 2. Invoice number should not start with zero 3. Invoice number should be maximum 16 charecters Correct the invoice number and the issue will be resolved

Q: I'm trying to generate an e invoice but there is a difference between the buyer's details and ship-to details. How do I handle this for export without payment?

The buyer's details and ship to details can be different but if you want both to be same then you can edit the ship to details in billing shipping window. In BUSY, you can generate export invoice by selecting the sale type of export and also generate the e invoice of it.

Q: When generating an invoice, I get an error about bill to party location. How can I add the required location details to fix this?

While Generate E Invoice if Error Showing Bill to Party Location see the flowing Stel Step :1 in Sale Bill Screen go to party tab and press alt+m Step:2 in Party Master Windows fillup party address station and pin code Step :3 in Transport Details Windows fillup paty station and pincode then click on save

Q: When I try to change the shipping address and pin code, the registered GST number address does not update. What should I do?

GST Number address will not automatically updated: we can update by following steps: Step1: Go to administration, select masters Step2: Click on account and click on modify Step3: Select the party which wants to modify Step4: And change the GST number Step5: Or select the party master pressing ALT-M short key and modify GST number Party section.

Q: What all invoice details do I need to enter in BUSY before I can successfully generate an e-credit note against that invoice?

To successfully generate an e-invoice while creating a credit note from BUSY, follow these steps. 1. Mention the correct original voucher number. 2. Select Credit note issued against sale as the GST nature. 3. Define the Reason of Credit Note. 4. Differernce amount of credit note. 5. Mention the nature of transaction.

Q: How can I set up automatic reminders for invoicing and payments in BUSY?How do I generate an e-invoice in BUSY?

To generate Payment reminders in BUSY: Step 1 : Click on print/email/sms Step 2 : Outstanding analysis Step 3 : Payment reminders To generate E-invoice in BUSY: Step 1: CLick on administration Step 2 : Configuration Step 3 : Features and options Step 4 : GST Step 5 : Enable E-invoice configure it Step 6 : Create invoice and generate E-invoice

Q: The invoice I generated from portal is showing duplicate IRN number on the BUSY software.How to fix this?

If you have generated an e-invoice through your portal and are trying to generate another one with the same number in your BUSY,so you will receive a duplicate IRN error, because an e-invoice cannot be generated with the same document number. You will need to generate it with a different invoice number.

Q: Invoice value limit for e-invoices in BUSY. How to generate for invoices above Rs lakh?

There is no provision in BUSY to set invoice value limit for e-invoice As per the government instructions if your turnover is more than 5 crore in that case its mandatory to generate e-invoice if you are entering a transaction against a GSTIN registered dealer or in case of export bill

Q: Showing error E-invoice could not be generated .Reson- Recepient should be SEZ for transaction SEZWOP

To error-recepient should be SEZ for transaction SEZWOP aries if you have select the sale Type in sales invoice entry as SEZ taxable or SEZ zero rate and if you have select the local party that belong to same states. solutions : Select the central party to generate e-invoice for SEZ transaction

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I shift from manual invoicing to e-invoicing in BUSY, and what configurations are needed?

To enable e-invocing bill generation in BUSY, 
 Step1: Go to administration menu.
 Step2: Select on configuration and click on feature and options 
 Step3: Click on GST/VAT 
 Step4: Enable the e-bill generation option 
 Step5: configure GSP Configuration 
 Step 6: Enable from Voucher Series Configuration " Generate E-invoice after saving"

My e-invoices are showing incorrect or invalid document numbers, how do I correct this?

To correct the incorrect or invalid document numbers on your invoices you need to check the following:
1. There should not use Special charecters other than /and - in invoice number
2. Invoice number should not start with zero
3. Invoice number should be maximum 16 charecters
Correct the invoice number and the issue will be resolved

I'm trying to generate an e invoice but there is a difference between the buyer's details and ship-to details. How do I handle this for export without payment?

The buyer's details and ship to details can be different but if you want both to be same then you can edit the ship to details in billing shipping window. In BUSY, you can generate export invoice by selecting the sale type of export and also generate the e invoice of it.

When generating an invoice, I get an error about bill to party location. How can I add the required location details to fix this?

While Generate E Invoice if Error Showing Bill to Party Location see the flowing Stel
Step :1 in Sale Bill Screen go to party tab and press alt+m
Step:2 in Party Master Windows fillup party address station and pin code
Step :3 in Transport Details Windows fillup paty station and pincode then click on save

When I try to change the shipping address and pin code, the registered GST number address does not update. What should I do?

GST Number address will not automatically updated: we can update by following steps:
Step1: Go to administration, select masters
Step2: Click on account and click on modify
Step3: Select the party which wants to modify
Step4: And change the GST number
Step5: Or select the party master pressing ALT-M short key and modify GST number Party section.

What all invoice details do I need to enter in BUSY before I can successfully generate an e-credit note against that invoice?

To successfully generate an e-invoice while creating a credit note from BUSY, follow these steps.
 1. Mention the correct original voucher number.
 2. Select Credit note issued against sale as the GST nature.
 3. Define the Reason of Credit Note.
 4. Differernce amount of credit note.
 5. Mention the nature of transaction.

How can I set up automatic reminders for invoicing and payments in BUSY?How do I generate an e-invoice in BUSY?

To generate Payment reminders in BUSY:
Step 1 : Click on print/email/sms
Step 2 : Outstanding analysis
Step 3 : Payment reminders 
To generate E-invoice in BUSY:
Step 1: CLick on administration
Step 2 : Configuration
Step 3 : Features and options
Step 4 : GST
Step 5 : Enable E-invoice configure it
Step 6 : Create invoice and generate E-invoice

The invoice I generated from portal is showing duplicate IRN number on the BUSY software.How to fix this?

If you have generated an e-invoice through your portal and are trying to generate another one with the same number in your BUSY,so you will receive a duplicate IRN error, because an e-invoice cannot be generated with the same document number. You will need to generate it with a different invoice number.

Invoice value limit for e-invoices in BUSY. How to generate for invoices above Rs lakh?

There is no provision in BUSY to set invoice value limit for e-invoice 
 As per the government instructions if your turnover is more than 5 crore in that case its mandatory to generate e-invoice if you are entering a transaction against a GSTIN registered dealer or in case of export bill

Showing error E-invoice could not be generated .Reson- Recepient should be SEZ for transaction SEZWOP

To error-recepient should be SEZ for transaction SEZWOP aries if you have select the sale Type in sales invoice entry as SEZ taxable or SEZ zero rate and if you have select the local party that belong to same states. 
solutions : Select the central party to generate e-invoice for SEZ transaction

Frequently AskedQuestions