Frequently Asked
Questions

Q: How can I switch between generating regular invoices and e-invoices in BUSY based on transaction amount?

There is no provision to switch between regular invoices and e-invoices in BUSY based on transactions amount As per the government instructions if your turnover is more than 5 crore in that case its mandatory to generate e-invoice if you are entering a transaction against a GSTIN registered dealer or in case of export bill

Q: My e-invoices are generating but not reflecting on the portal. What could be wrong?

If your e-invoices are generating but not reflecting on the portal, it could be due to a delay in updating the portal or an issue with the generation process. It is recommended to wait for some time and check again. If the issue persists, you may need to contact the support team for further assistance.

Q: I am trying to generate an e invoice but it is giving an error saying "invalid e-invoice bill to location". How can I resolve this?

When generating an e-invoice, if you encounter an error stating that Invalid E-Invoice Bill To Location, follow the steps below to resolve it: Step 1: Ensure that you have mentioned the proper party location in the account master and in the transporter window. Step 2: Check whether any special characters are entered in the account master.

Q: Will my cash sales data into the BUSY return filing automatically with E-Invoicing enabled? Or do I need to enter it manually ?

In cash sale billing, the user is not required to generate an E-invoice because it involves unregistered parties, i.e., B2C transactions. E-invoices are only required for B2C billing. If the issue persists, please contact our 24/7 centralized customer support at 8282828282 or 1140964096. For further assistance, you can also email us at Support@busy.in.

Q: What is the registration process to get a GSP ID for e-invoicing? Which portals do I need to visit?

For GSP id and password registration please follow below mention steps:- Step 1:- Login E-way bill portal Step 2:- Registration Step 3:- Select For GSP Step 4:- Verify OTP and add GSP id and password by selecting GSP webtel electrosoft pvt ltd And same id password enter in BUSY GSP configration in GST/VAT module

Q: How do I change the PIN code in BUSY to reflect Delhi for generating bills from Delhi?

Step1: Need to ensure that the party location entered in the party master. Step2: Modify the party masters ensure that pin code and station entered Step3: Also need to enter the place and pin code in the transportation details of the invoice. Step 4: Add in company menu edit company location Delhi

Q: How to resolve the "Invoice Required" issue when unable to generate an invoice in BUSY?

To resolve the invoice required issue you need to follow these steps: Step 1: While creating invoice in transport window E invoice required option yes Then save. Step 2: After saving voucher window will appear Do you want to generate E invoice you need to yes and proceed for e invoice generation.

Q: What information do I need to have ready when asking about e-invoicing issues?

When asking about e-invoicing issues, it is helpful to have the following information ready: Step 1 : Details of the specific issue or error message encountered Step 2 : GSP ID configuration status Step 3 : Information about the invoice or bill in question Step 4 : Any relevant technical details or steps taken before the issue occurred

Q: How to fix Einvoice not enbaale issue?

To enable e-invoices in BUSY , follow the below steps: 1: Open a BUSY company and select Administration 2: Under Administration, select Configuration 3: Under configuration, select features options 4: Under features options, select GSTVAT 5: Under GST VAT there is option E invoice required enabled it. 6. after that entered GSP details with ID and password then save configuration.

Q: Can we configure or create GSP id from portal without OTP for e-invoice?

No, we need to send OTP and verify for creating GSP Id on portal through GSP id you can generate E-way bill through BUSY Software as per the portal and OTP process provided by portal to ensure the security and authenticity of the process. It helps to verify the identity of the person.

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I switch between generating regular invoices and e-invoices in BUSY based on transaction amount?

There is no provision to switch between regular invoices and e-invoices in BUSY based on transactions amount
 As per the government instructions if your turnover is more than 5 crore in that case its mandatory to generate e-invoice if you are entering a transaction against a GSTIN registered dealer or in case of export bill

My e-invoices are generating but not reflecting on the portal. What could be wrong?

If your e-invoices are generating but not reflecting on the portal, it could be due to a delay in updating the portal or an issue with the generation process. It is recommended to wait for some time and check again. If the issue persists, you may need to contact the support team for further assistance.

I am trying to generate an e invoice but it is giving an error saying "invalid e-invoice bill to location". How can I resolve this?

When generating an e-invoice, if you encounter an error stating that Invalid E-Invoice Bill To Location, follow the steps below to resolve it:
Step 1: Ensure that you have mentioned the proper party location in the account master and in the transporter window.
Step 2: Check whether any special characters are entered in the account master.

Will my cash sales data into the BUSY return filing automatically with E-Invoicing enabled? Or do I need to enter it manually ?

In cash sale billing, the user is not required to generate an E-invoice because it involves unregistered parties, i.e., B2C transactions. E-invoices are only required for B2C billing. 
 If the issue persists, please contact our 24/7 centralized customer support at 8282828282 or 1140964096. For further assistance, you can also email us at Support@busy.in.

What is the registration process to get a GSP ID for e-invoicing? Which portals do I need to visit?

For GSP id and password registration please follow below mention steps:-
 Step 1:- Login E-way bill portal
 Step 2:- Registration
 Step 3:- Select For GSP
 Step 4:- Verify OTP and add GSP id and password by selecting GSP webtel electrosoft pvt ltd
 And same id password enter in BUSY GSP configration in GST/VAT module

How do I change the PIN code in BUSY to reflect Delhi for generating bills from Delhi?

Step1: Need to ensure that the party location entered in the party master.
 Step2: Modify the party masters ensure that pin code and station entered 
 Step3: Also need to enter the place and pin code in the transportation details of the invoice. 
 Step 4: Add in company menu edit company location Delhi

How to resolve the "Invoice Required" issue when unable to generate an invoice in BUSY?

To resolve the invoice required issue you need to follow these steps: 
 Step 1: While creating invoice in transport window E invoice required option yes Then save. 
 Step 2: After saving voucher window will appear Do you want to generate E invoice you need to yes and proceed for e invoice generation.

What information do I need to have ready when asking about e-invoicing issues?

When asking about e-invoicing issues, it is helpful to have the following information ready:
Step 1 : Details of the specific issue or error message encountered
Step 2 : GSP ID configuration status
Step 3 : Information about the invoice or bill in question
Step 4 : Any relevant technical details or steps taken before the issue occurred

How to fix Einvoice not enbaale issue?

To enable e-invoices in BUSY , follow the below steps:
1: Open a BUSY company and select Administration
2: Under Administration, select Configuration
3: Under configuration, select features options
4: Under features options, select GSTVAT
5: Under GST VAT there is option E invoice required enabled it.
6. after that entered GSP details with ID and password then save configuration.

Can we configure or create GSP id from portal without OTP for e-invoice?

No, we need to send OTP and verify for creating GSP Id on portal through GSP id you can generate E-way bill through BUSY Software as per the portal and OTP process provided by portal to ensure the security and authenticity of the process. It helps to verify the identity of the person.

Frequently AskedQuestions