Frequently Asked Questions

There is no provision to switch between regular invoices and e-invoices in BUSY based on transactions amount
 As per the government instructions if your turnover is more than 5 crore in that case its mandatory to generate e-invoice if you are entering a transaction against a GSTIN registered dealer or in case of export bill

If your e-invoices are generating but not reflecting on the portal, it could be due to a delay in updating the portal or an issue with the generation process. It is recommended to wait for some time and check again. If the issue persists, you may need to contact the support team for further assistance.

When generating an e-invoice, if you encounter an error stating that Invalid E-Invoice Bill To Location, follow the steps below to resolve it:
Step 1: Ensure that you have mentioned the proper party location in the account master and in the transporter window.
Step 2: Check whether any special characters are entered in the account master.

In cash sale billing, the user is not required to generate an E-invoice because it involves unregistered parties, i.e., B2C transactions. E-invoices are only required for B2C billing. 
 If the issue persists, please contact our 24/7 centralized customer support at 8282828282 or 1140964096. For further assistance, you can also email us at Support@busy.in.

For GSP id and password registration please follow below mention steps:-
 Step 1:- Login E-way bill portal
 Step 2:- Registration
 Step 3:- Select For GSP
 Step 4:- Verify OTP and add GSP id and password by selecting GSP webtel electrosoft pvt ltd
 And same id password enter in BUSY GSP configration in GST/VAT module

Step1: Need to ensure that the party location entered in the party master.
 Step2: Modify the party masters ensure that pin code and station entered 
 Step3: Also need to enter the place and pin code in the transportation details of the invoice. 
 Step 4: Add in company menu edit company location Delhi

To resolve the invoice required issue you need to follow these steps: 
 Step 1: While creating invoice in transport window E invoice required option yes Then save. 
 Step 2: After saving voucher window will appear Do you want to generate E invoice you need to yes and proceed for e invoice generation.

When asking about e-invoicing issues, it is helpful to have the following information ready:
Step 1 : Details of the specific issue or error message encountered
Step 2 : GSP ID configuration status
Step 3 : Information about the invoice or bill in question
Step 4 : Any relevant technical details or steps taken before the issue occurred

To enable e-invoices in BUSY , follow the below steps:
1: Open a BUSY company and select Administration
2: Under Administration, select Configuration
3: Under configuration, select features options
4: Under features options, select GSTVAT
5: Under GST VAT there is option E invoice required enabled it.
6. after that entered GSP details with ID and password then save configuration.

No, we need to send OTP and verify for creating GSP Id on portal through GSP id you can generate E-way bill through BUSY Software as per the portal and OTP process provided by portal to ensure the security and authenticity of the process. It helps to verify the identity of the person.