Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
The invoice I generated from portal is showing duplicate IRN number on the BUSY software.How to fix this?
If you have generated an e-invoice through your portal and are trying to generate another one with the same number in your BUSY,so you will receive a duplicate IRN error, because an e-invoice cannot be generated with the same document number. You will need to generate it with a different invoice number.
How to copy configurations for E-Way Bill to apply for E-invoice in BUSY?
There is no need is required or no need to copy the configuration of e-way bill for e-invoice
Point1: If e-way configuration is done
Point2: Then in BUSY it just only need to enable the e-invoice in configuration
Point3: In invoice we can generate e-way bill within e-invoice, Yes
Are there any prerequisites or other settings needed to generate e-invoices?
Yes, there are some prerequisites in BUSY before start creating E-invoice.
1. BUSY model should be Standard or Enterprise
2. BLS should be active
3. GSP Id and Password should be created and entered in BUSY
4. E-invoice should be enabled on GST portal
5.E-invoice configuration should be done in BUSY
I am not able to see my business details in the e-invoice. Why?
If you are not able to see your business details in the e invoice you can follow below steps:
Step 1: Go to company menu and select edit company option.
Step 2: In edit company option you can mention all details releated to business.
Step 3: Click on save button to save the details.
How can I resolve EInvoice error in BUSY. Is there any toubleshoot?
To resolve invoice generation errors in BUSY, follow these steps:
Step 1: Ensure that BUSY Software is updated.
Step 2: Enter all correct details in Masters and Vouchers.
Step 3: Experiencing an interrupted internet connection.
Step 4: If any errors or restrictions are encountered, contact our customer support for further assistance.
Why am I unable to generate an e invoice even after unit mater error issue is showing?
If you are unable to generate an e-nvoice error showing Unit related, you have to Open the unit master and mention the UQC for the E-invoice,then click OK to resolve the error.It is mandatory to mention UQC as per government rule.Now you can generate e invoice it will be generated successfully.
I need to change the E-Invoicing credentials entered but am unable to find the option. Please guide.
To change the E-Invoicing credentials entered, you can follow these steps :
Step 1. Go to Administration and then click on Configuration.
Step 2. Select Features and Options then click on the GST/VAT option.
Step 4. Then, click on GSP Configuration and then you can change it accordingly.
The placeholder GSTIN I entered during e-invoicing setup is not working. How can I fix this?
"If the placeholder GSTIN entered during e-invoicing setup is not working, you can check the GSTIN of the party and also verify the status of the GST number. If it's canceled or not active, you cannot generate e-invoices. To resolve this, contact the tax portal to activate or update the GSTIN.
What is the difference between an e-invoice and e-bill and when should each be used?
E-invoice is used for every B2B transaction if party crossed the limit of 5 cr. from any of financial year i.e. from 2017-18 to 2022-23.
Eway bill or E-bill is required when send goods through transportation or invoice value amount is Rs. 1,00,000 for Delhi and for interstate Rs. 50,000.
I am unable to find the e-invoice and e-way bill options. Where are these located?
To find the e-invoice and e-way bill option in BUSY,Follow these Steps :
Step 1: Go to administration menu.
Step 2: Then click on Configuration.
Step 3: then click on Feature/option and then Click on GST/VAT option.
Setp 4: Then enable E-way bill Required and E-invoice Required.