Frequently Asked
Questions

Q: My product details are not getting reflected correctly in the e-invoices. What should I do?

To ensure that your product details are reflected correctly in the e-invoice you should follow the below mentioned steps : You need to update HSN description Step 1: Go to Administration and then Miscelleneous data entry Step 2: Click on Update HSN/SAC description Step 3: Update the description and Save the changes

Q: Is there any additional cost for activating e-invoicing and e-way bill features in BUSY?

There is no additional cost to activate the feature of E-invoice and E-way bill in BUSY, but make sure your BLS (BUSY License Subscription) should be active for use these features. And please provide more details about which GST return file you have generate from BUSY which shows the advanced payment.

Q: How to check with Acknowledgement no. or IRN no. IF e-invoice is already generated

To verify an invoice using the Acknowledgement number or IRN number, visit the e-invoice site as there is no other available option in BUSY to check invoices with particular IRN or Acknowledgement number. Further, you can review the E-invoice audit report to identify invoices for which e-invoices have not been generated.

Q: I deleted an invoice in BUSY but it still shows in the returns on the GST portal. Why is the deleted invoice still visible and how can I remove it?

after Generate Einvoice it automatic post in GST portal if you want to delete then Step :1 Login the Company Step:2 Go to Transactions Sales Modify Select Voucher Series then select Voucher no Step:3 Click on Cancel option and select cancel reson Step:4 then Click on Cncel Einvoice on Govt portal ok

Q: I'm attempting to generate an E-Invoice for a service bill, but I'm receiving an error of UQC. How can I troubleshoot and resolve this?

While generating the e invoice for the service then UQC should be NA in the service item. Pls follow the below steps ; Step 1: Click on Administration Step 2: Then select the service unit Step 3: Then open in modify mode Step 4: Add the UQC for service e invoice

Q: Why is the bill to party location field showing blank when I try to create an invoice? How can I populate it?

If the error shows that the 'Bill To Party Location' field is blank when you try to create an E-invoice, follow these steps: 1.Enter the station and pincode in the Account Master. 2.Then, check the station and pincode in the Transport Windows. 3.Enter details in both & generate.

Q: I keep getting errors that my GST number is invalid when trying to generate invoices. How do I correct this?

To Correct The Error of an Invalid GST no you need to Follow these steps: Step 1: Go to Administration. Step 2: Select Configuration. Step 3: Click on Features/Options. Step 4: Select GST/VAT check unnecessary space remove gst no and copy from gst portal then paste in GSTIN in Gst Details.

Q: I want to permanently disable e-invoice generation in BUSY. How can I do that?Are there any prerequisites to generate e-invoices and e-way bills in BUSY?

If you want disable e-invoice generation in BUSY please follow these steps: 1. Go in Administration then go in configuration 2. Then Go in Features/options then GST/VAT 3. Then E-invoice Required No and save If your firm turnover 5 crore or more than 5 crore then it is mandatory to generate e-invoice

Q: I am unable to find the GSP ID needed for generating the e-way bill. Where can I find this GSP ID in BUSY?

To Find GSP ID in BUSY Follow these steps : Step 1: Go to Administration then select Configuration. Step 2: Then select a feature & option. Step 3: Then select GST VAT & then check the GSP configuration. Step 4: Check the same as you have mentioned correct or not.

Q: I have already generated an e-invoice for a particular bill but need to change the date on it. How can I do this?

Once an e invoice is generated, the date cannot be changed. If there is a need to change the date, the invoice must be cancelled. Subsequently, a new invoice with a different voucher number should be created, and then e invoice can be generated again with the correct voucher date.

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My product details are not getting reflected correctly in the e-invoices. What should I do?

To ensure that your product details are reflected correctly in the e-invoice you should follow the below mentioned steps : 
You need to update HSN description 
Step 1: Go to Administration and then Miscelleneous data entry 
Step 2: Click on Update HSN/SAC description
Step 3: Update the description and Save the changes

Is there any additional cost for activating e-invoicing and e-way bill features in BUSY?

There is no additional cost to activate the feature of E-invoice and E-way bill in BUSY, but make sure your BLS (BUSY License Subscription) should be active for use these features.
 And please provide more details about which GST return file you have generate from BUSY which shows the advanced payment.

How to check with Acknowledgement no. or IRN no. IF e-invoice is already generated

To verify an invoice using the Acknowledgement number or IRN number, visit the e-invoice site as there is no other available option in BUSY to check invoices with particular IRN or Acknowledgement number. 
Further, you can review the E-invoice audit report to identify invoices for which e-invoices have not been generated.

I deleted an invoice in BUSY but it still shows in the returns on the GST portal. Why is the deleted invoice still visible and how can I remove it?

after Generate Einvoice it automatic post in GST portal if you want to delete then 
Step :1 Login the Company
Step:2 Go to Transactions Sales Modify Select Voucher Series then select Voucher no 
Step:3 Click on Cancel option and select cancel reson 
Step:4 then Click on Cncel Einvoice on Govt portal ok

I'm attempting to generate an E-Invoice for a service bill, but I'm receiving an error of UQC. How can I troubleshoot and resolve this?

While generating the e invoice for the service then UQC should be NA in the service item.
 Pls follow the below steps ;
 Step 1: Click on Administration
 Step 2: Then select the service unit
 Step 3: Then open in modify mode
 Step 4: Add the UQC for service e invoice

Why is the bill to party location field showing blank when I try to create an invoice? How can I populate it?

If the error shows that the 'Bill To Party Location' field is blank when you try to create an E-invoice, follow these steps: 
 1.Enter the station and pincode in the Account Master. 
 2.Then, check the station and pincode in the Transport Windows. 
 3.Enter details in both & generate.

I keep getting errors that my GST number is invalid when trying to generate invoices. How do I correct this?

To Correct The Error of an Invalid GST no you need to Follow these steps:
 Step 1: Go to Administration.
 Step 2: Select Configuration.
 Step 3: Click on Features/Options.
 Step 4: Select GST/VAT check unnecessary space remove gst no and copy from gst portal then paste in GSTIN in Gst Details.

I want to permanently disable e-invoice generation in BUSY. How can I do that?Are there any prerequisites to generate e-invoices and e-way bills in BUSY?

If you want disable e-invoice generation in BUSY please follow these steps:
1. Go in Administration then go in configuration 
2. Then Go in Features/options then GST/VAT
3. Then E-invoice Required No and save 
If your firm turnover 5 crore or more than 5 crore then it is mandatory to generate e-invoice

I am unable to find the GSP ID needed for generating the e-way bill. Where can I find this GSP ID in BUSY?

To Find GSP ID in BUSY Follow these steps : 
Step 1: Go to Administration then select Configuration. 
Step 2: Then select a feature & option. 
Step 3: Then select GST VAT & then check the GSP configuration. 
Step 4: Check the same as you have mentioned correct or not.

I have already generated an e-invoice for a particular bill but need to change the date on it. How can I do this?

Once an e invoice is generated, the date cannot be changed. If there is a need to change the date, the invoice must be cancelled. Subsequently, a new invoice with a different voucher number should be created, and then e invoice can be generated again with the correct voucher date.

Frequently AskedQuestions