Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
My Einvoice document number not matching with sales Invoice number what is the reason and how to solve this
If their is showing issue in document number while generating Einvoice
then it could be possible you have mentioned a junk character in voucher
number and at the time of generating einvoice enable remove junk character option
so you have to disbale the remove junk character option then generate Einvoice
How can I validate GSP credentials for auto e invoicing in BUSY?
To validate the GSP credentials for auto e invoicing in BUSY, follow these steps:
Step 1: Go to administration section then click on configuration.
Step 2: Select featues/options then choose the gst/vat tab
Step 3: Click on GSP configuration tab then Click on validate for both webtel user id and pinnacle user id.
Is there any additional charge or subscription for the e-invoice feature?
If you are using Standard / enterprise / Saffron/ Emerald edition then you need only active BLS of BUSY for using auto e-invoice in BUSY so, you have to renew your BUSY BLS.
If you are using Basic/Blue then you need to upgrade your BUSY in standard/Saffron for auto e-invoice feature.
Why aren't my older e-invoices regenerating after cancellation?
Once e-invoice is generated,you can generate e-invoice again with same vocuher number for which already generated and it is recommneded not to modify voucher after generating e-invoice.If any mistake found after generating e-invoice,you can cancel vouhcer from BUSY including e-invoice and have to add voucher again with new voucher number.
What details do I need to enter in the e-invoice fields in BUSY, like "Supply Type" etc?
Please follow below mentions details which need to enter whle generate E-invoice:-
-Date, Voucher No. Supply Type
- Party Name check party details are completed such as address, state, pincode,etc
- Item details Qty, Price, Unit, Amount
- Transporter details
- Save details and create Automatic E-invoice from BUSY
Why don't changes to billing details reflect on e-invoices generated by BUSY, and what should I check?
The GST portal does not allow changes to any voucher after generating the e-invoice as per government rules. If you need to make changes, you have to cancel the e-invoice during the given cancellation time. Create a new bill and generate a new e-invoice after making the necessary corrections.
I am unable to Print E invoice QR code in BUSY Invoice How can i fix it?
To Fix QR Code in Invoice follow these steps:
Step 1: Go to Administration.
Step 2: Click on Configuration.
Step 3: Select Invoice/Document Printing.
Step 4: Click on Standard and select sales invoice Left hand side Print E invoice QR code option yes and save.
Why is the GST E-invoice portal showing error messages when I try to generate an E-invoice?
If you are using the Standard or Enterprise version of BUSY, you can easily generate automatic E-invoices and check for possible errors before generating them.
If you encounter errors while generating E-invoices on the E-invoice portal, you can contact your professional tax consultant or the E-invoice customer care helpline.
How can I fix the E-invoice token error in BUSY when generating it automatically
To resolve the E-invoice token error, follow these steps:
Step1 Create a GSP ID from the E-waybill portal.
Step2 In BUSY, go to Administration, then click on Configuration.
Step3 Click on Features and Options, and then the GST VAT Tab.
In the GSP Configuration tab, enter the new GSP ID and click Save.
How can I ensure the GST number of both parties matches before generating E-Invoice?
To ensure that the GST number of both parties matches before generating an E-Invoice, you can verify and cross-check the GST numbers provided by both parties. Make sure that the GST number entered in the software matches the GST number of the party you are generating the E-Invoice for.