Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
I am getting an error that says "E-Invoice could not be generated. Reason
If you are facing error while generating an e invoice in BUSY, but reason is not specified then might issue from portal or GSP end. In that you need to try after some time or can generate then JSON file of e invoice and upload to e invoice portal.
Can't add multiple GSPs in BUSY. Integrate with multiple GSPs for e-invoicing?
You can add Only two gsp id in BUSY that is Webtel Electrosoft Private limited and Pinnacle finserv advisors private limited for e invoice.
You need to create the gsp id in e invoce or e way bill portal.
Then you can add the gsp in BUSY.
How do I view the status of e-invoice generation in BUSY?
To view the status of e-invoice generation in BUSY you can follow below steps:
Step 1: Go to transaction tab then click on gst Miscellaneous utilities option
Step 2: Then click on E-invoice management option
Step 3: Then click on generate/print e-invoice option and you can easily check the status of e-invoice
The voucher configuration in BUSY is not allowing me to select Yes for e-invoice generation. What do I need to check or change in voucher configuration?
You need to check or change in voucher series configuration if BUSY is not allowing to select Yes for e-invoice generation in Input transportation details window .
1. In case of B2C transactions.
2. If the main user has been restricted to sub user for e-invoice applicability in vouchers.
Why am I unable to log in to the eBay Bills Portal from Chrome? How can I resolve this login issue?
If you are unable to log in to the Eway bill portal, you will need to check whether your username and password are correct.If not, you can contact the helpline of the e-way bill portal for assistance, because we can only guide you in matters related to your BUSY.
Why am I unable to generate e-invoices if the party location Address has less than characters? What is the minimum requirement?
The location Address for the party must have a minimum of 3 characters because the portal will not accept less than 3 characters,it will display an error.You need to increase your party Address length more than 3 character then you can generate e invoice again, it will be generted.
Can I customize e-invoice template in BUSY?
You can change the invoice format that is printed from BUSY after generation of e invoice with einvoice details but it is on chargeable basis but you can not change e invoice format whic is downloaded from e invoice portal because it is as per e invoice portal provisions
How does the E-Invoice integration work?
The E-Invoice integration in BUSY allows for the automatic generation of invoices and their integration with the government's GST portal. It involves configuring the software with GSP credentials, generating invoices with unique IRN numbers and QR codes, and uploading them to the GST portal for verification and approval.
I want to update or modify an existing e-invoice. What should I do?
E invoices cannot be modified once generated. To rectify or change incorrect data entries, the existing E invoice needs to be canceled. Subsequently, a new voucher with an E invoice can be created, assigning it a different document number.
Note- E invoice cancellation time limit is 24 hours
What details are mandatory in party master for the E-invoice to generate automatically?
The mandatory details in the party master for the E-invoice to generate automatically are.
Step 1. The party address should be a minimum of 3 characters.
Step 2. Station name and Pincode should be menitoned in the party master.
Step 3. A valid GSTIN number should be menioned.