Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
Find invoice generation or e-invoicing options in BUSY interface. Where are they?
To find invoice generation or e-invoicing options in BUSY, Follow these steps :
Step 1: Go to Administration menu
Step 2: Then click on Configuration and then select features and options.
Step 3: Click on GST/VAT option.
Step 4: Then enable e-way bill/e-invoice required option.
Why can't I see my newly created e-invoice on the portal?
If e-invoice is successfully generated from BUSY,then it is uploaded to e-invoice portal and you can also check e-invoice deatils in voucher in BUSY after generation.But if it is not reflecting on portal,check internet connection or relogin portal and check e-invoice generated,if still same issue,please contact on portal
Why are some fields missing in the auto-generated e-invoices in BUSY?
Possible reasons if some fiels missing in auto genertaed may be due to incomplete voucher entry or if entred wrong entries or selected incorrect tax type.
So before generating e-invocie must check all details to cross check like party,items and tax type and check possible errors before generating e-invoice
Error: "Bill from party address cannot be blank" in BUSY. Resolution?
To resolve this error of Bill from party address 1 cannot be blank you can follow the steps.
Step 1. Go to company menu click
Step 2. Edit company click
Step 3. Then Fill company address in address field
The error will resolved now
What are the different reports available for reviewing E-invoice-related information?
There are different reports available for viewing E-invoice information:
Step 1: Go to Transaction Menu
Step 2: Click on Gst Misc. Utilities
Step 3: Then click on E-invoie Management option
Step 4: Here, You can access the E-invoice Generation/Print Report and the E-invoice Audit Report
My BUSY was working fine earlier. But now e-invoices are not getting generated. What could have changed?
There could be seneral reason why e-invoice are not getting generated in your billing
1. Any changes made in E-invoice bill configuration
2. Internet connectivity issue
3. Problem with Vendor's server (Webtel /Pinnacle)
4. Any software update or bug
we recommend to check the internet connectivity, update software if using any old release
What will happen if I delete the sales voucher in BUSY for which e-invoice is already generated?
If you deleted a sales voucher of which e invoice already generated then either you can add the voucher again on same voucher number and enter the Ack & IRN no. in it or you can cancel the e invoice from the portal and generate a new one.
The e-invoice seems to get updated or modified after I resave it. Why does this happen?
E invoices cannot be modified once generated, as the data is updated on the E invoice portal. However, invoices can be changed or updated after making manual changes to a specific voucher. It is recommended to update the invoices to match the originally generated data to avoid discrepancies.
Where can I see the audit report showing status of all e-invoices generated ?
By following below steps you can see the audit report showing status of all generated e-invoices:
Step 1: Open company in BUSY.
Step 2: Go in transaction section.
Step 3: Select GST misc.utilites.
Step 4: Click on E invoice audit report.
Step 5: Mention desired date and check.
How do I configure the place and PIN code in BUSY for generating e-invoices?
or configure place and pin for e-invoice please follow these steps:
1. Go in Administration
2. Then Go in configuration
3. Then Go in Features/option
4. Then Go in GST/VAT and click on E-invoice Configuration
5. Then mention from place and pin code