Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
Why is my invoice generated in BUSY not getting auto-uploaded to the portal? What do I need to do to make sure invoices generate in the portal automatically?
If You need to do to make sure invoices generate in the portal automatically:
1.If you Generate Einvoice Through BUSY Its Automatically Uploded to the Portal.
2.If You Need To check Login Your Einvoice Portal & Check By IRN/Ack No. of your Einvoice generated by BUSY.
My GST number is registered as a regular/FEB supplier. Why am I still getting an error that it is the wrong type when generating e-invoices?
It is possible that your GST number is invalid for e-invoicing despite being registered due to incorrect entry or formatting of the HSN code or other details in the invoice. It is important to validate and check all details before generating the e-invoice.check and validate GST number once.\
Unable to generate the Einvoice due to the error message Einvoice is not enabled for this GSTIN , how to solve this issue ?
If you are getting the error Einvoice is not applicable for this GSTIN then you need to follow the steps below:
1. Go to Einvoice portal and go to registration tab
2. Click on EInvoice Enablement
3. Specify the GSTIN and proceed .
4. now try to generate the E-invoice again
The wrong customer name is showing on an invoice in BUSY. How can I edit or change the customer name on the invoice?
To edit or change the customer name on an invoice then follow these steps.
Step 1. Modify the Sale invoice under sale from the Transaction menu.
Step 2. Then modify the invoice and press space bar button on party name and select the account name which you want.
My e-invoices are not getting generated automatically, what should I check?I am not able to login to e-invoice portal, how to troubleshoot?
If your E-invoice not getting generated automatically check the following:
1. Check the E-invoice configuration from GST/VAT
2. Validate the GSP Id and password
3. Go to Voucher series configuration and Enable Generate E-invoice after saving
4. Enable Transport Detail
For E-invoice portal login issue contact to portal helpline number
I was told resaving an e-invoice would not change it but it did get updated. Why did this happen?
E invoices cannot be modified once generated, as the data is updated on the E invoice portal. However, invoices can be changed or updated after making manual changes to a specific voucher. It is recommended to update the invoices to match the originally generated data to avoid discrepancies.
The total invoice amount is not getting captured correctly in the e-invoice generated. How can I fix this issue?
If the total invoice amount is not being captured correctly in the e-invoice generated, follow these steps.
Step 1. Double-check the calculations to ensure the invoice amount is calculated accurately.
Step 2. Verify that all relevant taxes, discounts, and additional charges are correctly included in the invoice amount.
How can I reverse or void an invoice that I already submitted if the hour cancellation window has passed?
If you want to reverse e-invoice and 24 hour cancellation limit has passed in that scenario either you need to do changes on portal for that bill after consulting with your respective CA or TAX Consultant
otherwise you can generate credit note against that invoice along with e-invoice
The e-invoice is showing an error symbol. It says to add can of beer but I already entered the quantities. What should I do?
To fix the e-invoice error for missing beer quantity, you need to enter the correct UQC for the beer in the e-invoice. The UQC should be "Numbers". Once you enter the correct UQC, the error will be resolved and you can generate the e-invoice without any issues.
I am unable to generate an e invoice in BUSY and not showing any reason. What should i do?
If you are not able to generate an e invoice in BUSY and not showing any reason then might issue from portal end. In that case you have to try after some time or you can generate the JSON file from BUSY and upload it to portal.