Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
What are the different compliance requirements when generating invoices for intrastate vs interstate transactions?
These are the different complainces while generating an interstate e-invoice in BUSY.
1. Tax Type shuld be interstate.
2. Gstin should be correct and activated.
3. Item HSN code should be in proper manner and validated.
4. GSP's Credential should be proper configured.
When I generate an invoice, it only shows the normal invoice, not e-invoice. What could be wrong?
When you generate an invoice in BUSY, it only shows the normal invoice, not e-invoice then might be the e invoice is not generated of that invoice. Moreover you have print only normal invoice not e invoice after successfully generation of it.
I changed my company name in BUSY. How do I update e-invoicing for the new name?
To generate e-invoicing for your new company name in BUSY, you can follow these steps:
1. Open company then Go in company menu
2. Click on Edit company
3. Change company name and save configuration.
4. Now can create e invoice with new company name.
How can I resolve login issues on the government e-invoicing portal ?
To login on e invoice portal if your facing issue about login credendial then make sure that you have done enablement of e invoice on your GSTIN NO. If you have already done that then forgort username or password and then login
How do I update invoice totals or quantities after generating an e-invoice?
Once an e-invoice has been generated, you cannot directly update the invoice totals or quantities. If there is a need to make changes, you will have to cancel the generated e-invoice and create a new one with the updated totals or quantities.
Where can I find e-invoice generation logs in BUSY to debug issues?
If any issue in invoice then e invoice will not generate of that invoice, so you need to correct all the errors before generating it. Further you can check Generate / Print E Invoice under E Invoice Management in the Transaction menu.
My annual turnover is above crore. How does this impact the Einvoice ? The software is not showing the modify option for my e-invoice. what is the reason ?
If your turnouver is above 5 crores then it is mandatiry to generate E- invoice
There are no any option to modify E- invoice after generating if you want any changes in E-invoice you need to cancel E-invoice and generate a new one
I want to print the invoice and e-way bill with decimal places. However, my sales entry is done with decimal places. Will this impact the values?
The E invoice and E way Bill are generated with only 2 decimal places. If you are using 4 decimal places for data entry in BUSY, the values will differ with sales invoice entry and generated E invoice and E way Bill.
I am getting an error that seems to be related to special characters when trying to upload invoices. How can I avoid this error?
If you are getting error of special characters while uploading Einvoice Then at the
time of proceeding einvoice generation enable remove special character option and then click to check
possible error option and after remove all errors you can generate E invoice
Why am I getting the error Bill to party add cannot be blanked while generating e invoice in BUSY? How can I fix this?
You will get error Bill to party add 1 can not be blanked while generating e invoice due to address 1 line in the party master is blank. To fix this you need to modify your party master and update the address.