Frequently Asked
Questions

Q: I want to configure e-invoicing but do not have a GSTIN yet. What should I do?

If you want to configure e-invoicing but do not have a GSTIN yet, you will need to first register for a GSTIN. Once you have obtained your GSTIN, you can proceed with the configuration of e-invoicing in your accounting software.

Q: There seem to be some issues when copy-pasting or using auto-fill for the shipping address. Can you suggest the right way to enter addresses to avoid errors?

To avoid errors when entering a shipping address in BUSY, you can follow these guidelines. 1. Specify the address in the Account master. 2. The address specified in the account master will be shown automatically in the billing/shipping details window.

Q: The Place and PIN code fields are mandatory for generating e-invoice in BUSY. How can I enter this information if I don't have the PIN code?

Place and pincode are mandatory for generating E-Invoice. Please enter the station and pincode in the party/account master or in the transport window. If you do not have a pincode, please search for it and entering a pincode is mandatory.

Q: What is the process to add my new GSP login credentials in BUSY after updating to the latest version?

For updation of GSP credentials in BUSY please follow below mention steps:- Step 1:- Administration Tab Step 2:- Configration Step 3:- Feature /Option Step 4:- GST/VAT Step 5:- GSP Configration enter the new GSP Id and password and then save

Q: The system is asking for a GSTIN code while generating Einvoices but I don't have any information on the GSTIN code. What should I do to generate the invoice without errors?

GSTIN number is mandatory for generating E-invoice. E-invoice can only be generated for B2B parties you cannot generate it for B2C. Therefore, please ensure that you enter the correct GSTIN in the Party/Account Master, and then generate the E-invoice.

Q: Why do I need to restart my system to generate an e-invoice properly in BUSY, and is there a way to avoid it?

You do not need to restart your system before generating an e-invoice. You can generate your e-invoice at any time if you have the configurations set up in BUSY. BUSY always generates e-invoices perfectly according to the government template.

Q: Why does the distance field remain blank in BUSY invoice details after generating the e-invoice, while other fields are populated?

If you Created Einvoice All Other fields are populated but the distance field remain blank in BUSY: 1.Transport Details is Not Mandatory for Einvoice.Thats the reason Distance field is Hidden or Blanked. 2.Transport Details is Mandatory for E-way bill.

Q: I need training on generating e-invoices in BUSY. Whom to contact?Can I add more fields to the e-invoice form?

To receive training on generating E invoices in BUSY, you can contact your local channel partner or reach out to our customer support helpline . Further, there is no provision available in BUSY for modifying the E invoice form.

Q: What can be done when an e-invoice cannot be generated due to the ship details' PIN code not existing?

When an e-invoice cannot be generated and error message show PIN code not existing follow the below steps: Step :1 Verify the PIN code Entered: Check the PIncode Details from the transporter window is matched with the Party master “pin-code” field.

Q: I need to re-generate an e-invoice but the system does not allow it. What should I do?

E invoices cannot be generated using the same document number even after canceling the invoice with an E invoice. To proceed, you need to create a fresh voucher with a different document number and then generate the E invoice.

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to configure e-invoicing but do not have a GSTIN yet. What should I do?

If you want to configure e-invoicing but do not have a GSTIN yet, you will need to first register for a GSTIN. Once you have obtained your GSTIN, you can proceed with the configuration of e-invoicing in your accounting software.

There seem to be some issues when copy-pasting or using auto-fill for the shipping address. Can you suggest the right way to enter addresses to avoid errors?

To avoid errors when entering a shipping address in BUSY, you can follow these guidelines.
 1. Specify the address in the Account master.
 2. The address specified in the account master will be shown automatically in the billing/shipping details window.

The Place and PIN code fields are mandatory for generating e-invoice in BUSY. How can I enter this information if I don't have the PIN code?

Place and pincode are mandatory for generating E-Invoice. Please enter the station and pincode in the party/account master or in the transport window.
 If you do not have a pincode, please search for it and entering a pincode is mandatory.

What is the process to add my new GSP login credentials in BUSY after updating to the latest version?

For updation of GSP credentials in BUSY please follow below mention steps:-
 Step 1:- Administration Tab
 Step 2:- Configration
 Step 3:- Feature /Option
 Step 4:- GST/VAT
 Step 5:- GSP Configration enter the new GSP Id and password and then save

The system is asking for a GSTIN code while generating Einvoices but I don't have any information on the GSTIN code. What should I do to generate the invoice without errors?

GSTIN number is mandatory for generating E-invoice. E-invoice can only be generated for B2B parties you cannot generate it for B2C. Therefore, please ensure that you enter the correct GSTIN in the Party/Account Master, and then generate the E-invoice.

Why do I need to restart my system to generate an e-invoice properly in BUSY, and is there a way to avoid it?

You do not need to restart your system before generating an e-invoice. You can generate your e-invoice at any time if you have the configurations set up in BUSY. BUSY always generates e-invoices perfectly according to the government template.

Why does the distance field remain blank in BUSY invoice details after generating the e-invoice, while other fields are populated?

If you Created Einvoice All Other fields are populated but the distance field remain blank in BUSY:
 1.Transport Details is Not Mandatory for Einvoice.Thats the reason Distance field is Hidden or Blanked.
 2.Transport Details is Mandatory for E-way bill.

I need training on generating e-invoices in BUSY. Whom to contact?Can I add more fields to the e-invoice form?

To receive training on generating E invoices in BUSY, you can contact your local channel partner or reach out to our customer support helpline . Further, there is no provision available in BUSY for modifying the E invoice form.

What can be done when an e-invoice cannot be generated due to the ship details' PIN code not existing?

When an e-invoice cannot be generated and error message show PIN code not existing follow the below steps:
Step :1
Verify the PIN code Entered: Check the PIncode Details from the transporter window is matched with the Party master “pin-code” field.

I need to re-generate an e-invoice but the system does not allow it. What should I do?

E invoices cannot be generated using the same document number even after canceling the invoice with an E invoice. To proceed, you need to create a fresh voucher with a different document number and then generate the E invoice.

Frequently AskedQuestions