Frequently Asked
Questions

Q: I want to modify an existing bill to remove the e-invoice. How can this be done?

Yes, you can modify an existing bill to remove the e-invoice by following below steps: Step : 1 Go to Transaction Step : 2 Modify desired transaction Step: 3 No, the option of E-Invoice Step: 4 Remove IRN Number and save invoice

Q: How much time does it take to reflect an e invoice in GST portal?

The documents such as invoices, debit notes, credit notes are reported on the IRP* are transmitted electronically to the GST system two days after generation & are auto-populated in the respective tables of the GSTR-1 of such taxpayers

Q: I filled out the e-invoice form but it says the application is BUSY. How long do I need to wait before e-invoice generation will work?

There is no specific time frame for e-invoice generation to work after receiving an "application is BUSY" message. It depends on the reason for the message and the system's processing speed. So you have to wait for sometime.

Q: What turnover range is e-invoicing mandatory for?

Businesses that have an annual turnover of more than Rs.5 crore in any of the previous financial years from 2017-18 onwards are required to generate e-invoices from 1st August 2023. For more clarification consult with your CA or Accountant.

Q: My BUSY E invoicing were working fine this morning. When did the portal issues start causing problems?

You cannot generate e-invoices through BUSY if there is an issue on the E-invoice portal or the GSPs, because BUSY is directly linked to the portal. In that case we recommend you to try after some time.

Q: Can custom invoice formats be used with e-invoices in BUSY, or is a separate template required?

The e-invoice is generated from BUSY but e invoice print if from the portal, and it comes in a format that cannot be changed or modified by us. We can only make changes to the BUSY invoice.

Q: Unable to generate invoice in BUSY. Invoice IRN number is already available error. How to resolve?

To resolve the Invoice IRN number is already available error in BUSY, Point1: if the invoice has already been generated. Point2: And same invoice number e-invoice not generate, Then the invoice will generate other invoice number

Q: What API or integration is required between the GST portal and BUSY for enabling auto e-invoicing?

There is no API integration required to enabling auto E-invoicing between GST portal and BUSY. Just create an GSP credential on portal for Webtel and Pinncale then enter the same credential inot GST VAT configration in BUSY.

Q: What should I do if the software gets disconnected during the e-invoicing process in BUSY?

If BUSY shuts down while generating an e-invoice, you should note down the error message that appears and restart BUSY. Then you should try to generate the e-invoice again and see if the problem persists or not.

Q: Can I generate sample or test e-invoices in BUSY for testing purposes?

No there is no option to generate test e-invoices to check you can generate an original e-invoice and cancel it later. However you cannot reuse the same document number as it will be considered canceled after cancellation

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I want to modify an existing bill to remove the e-invoice. How can this be done?

Yes, you can modify an existing bill to remove the e-invoice by following below steps:
Step : 1 Go to Transaction
Step : 2 Modify desired transaction
Step: 3 No, the option of E-Invoice
Step: 4 Remove IRN Number and save invoice

How much time does it take to reflect an e invoice in GST portal?

The documents such as invoices, debit notes, credit notes are reported on the IRP* are transmitted electronically to the GST system two days after generation & are auto-populated in the respective tables of the GSTR-1 of such taxpayers

I filled out the e-invoice form but it says the application is BUSY. How long do I need to wait before e-invoice generation will work?

There is no specific time frame for e-invoice generation to work after receiving an "application is BUSY" message. It depends on the reason for the message and the system's processing speed. So you have to wait for sometime.

What turnover range is e-invoicing mandatory for?

Businesses that have an annual turnover of more than Rs.5 crore in any of the previous financial years from 2017-18 onwards are required to generate e-invoices from 1st August 2023.
For more clarification consult with your CA or Accountant.

My BUSY E invoicing were working fine this morning. When did the portal issues start causing problems?

You cannot generate e-invoices through BUSY if there is an issue on the E-invoice portal or the GSPs, because BUSY is directly linked to the portal. In that case we recommend you to try after some time.

Can custom invoice formats be used with e-invoices in BUSY, or is a separate template required?

The e-invoice is generated from BUSY but e invoice print if from the portal, and it comes in a format that cannot be changed or modified by us. We can only make changes to the BUSY invoice.

Unable to generate invoice in BUSY. Invoice IRN number is already available error. How to resolve?

To resolve the Invoice IRN number is already available error in BUSY, 
 Point1: if the invoice has already been generated.
 Point2: And same invoice number e-invoice not generate, Then the invoice will generate other invoice number

What API or integration is required between the GST portal and BUSY for enabling auto e-invoicing?

There is no API integration required to enabling auto E-invoicing between GST portal and BUSY. Just create an GSP credential on portal for Webtel and Pinncale then enter the same credential inot GST VAT configration in BUSY.

What should I do if the software gets disconnected during the e-invoicing process in BUSY?

If BUSY shuts down while generating an e-invoice, you should note down the error message that appears and restart BUSY. Then you should try to generate the e-invoice again and see if the problem persists or not.

Can I generate sample or test e-invoices in BUSY for testing purposes?

No there is no option to generate test e-invoices to check you can generate an 
original e-invoice and cancel it later. However you cannot reuse the same 
document number as it will be considered canceled after cancellation

Frequently AskedQuestions